A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (275)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2021

    Great job rebuilding a crumbling chimney

    We had unsightly repairs on our chimney years ago by a friend, and finally got around to a rebuild below the roof line in April. We chose A1 Quality Chimney based on Robert who came out, saw our chimney and provided a detailed quote. His men came a few days early to check out scaffolding needs. The crew returned a few days later, set up scaffolding and worked for several hours to complete the job. The colour match was great (70 year old house), and the chimney looks wonderful. I was very impressed with the crew and that the owner checked part way thru the job to ensure everything was looked after, and returned when the job was complete. Job well done!

    Answer from pro:

    Thanks Deborah! The boys were very pleased with the colour match as well. Let us know if you need anything with regard to the fireplace in the future.

    Reply created 13 Sep 2022
  • Review from Darlene
    Rating: 5 out of 5
    Review left on 23 Apr 2021

    Chimney cleaning and inspection

    Owen was prompt, courteous and knowledgeable. We appreciate that he made good recommendations for the future upkeep of our chimney and fireplace but there was no pressure to purchase any extra services or products at this time. He left the area completely clean and we highly recommend . Thanks Owen!

    Answer from pro:

    You're welcome, Darlene! I was glad to see your review and so glad I was able to help you with the fireplace. -Owen

    Reply created 13 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2021

    Chimney cleaning and inspection

    Service tech came in and performed the chimney cleaning quickly and kept the area clean and was respectful. Even showed me how to use the chimney properly because it was my first home with a wood fireplace

    Answer from pro:

    Thanks for the kind words, Mike. We'd love to hear how it's going with the fireplace. Feel free to give us a call if you need any further assistance.

    Reply created 13 Sep 2022
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 11 Mar 2021

    Squirrel In Chimney! A1 to the Rescue

    Owen and his team were fantastic. It took them four visits to get our problem solved of a squirrel making residence in our chimney. Owen never once missed a beat in terms of following up and scheduling new times. They were honest, reliable and very professional. Not to mention extremely friendly. Highly highly recommend. Thanks team A1!

    Answer from pro:

    Thanks for the great review! Squirrels can be sneaky! I'm glad we were able to relocate the little guy. Let us know next time you need a chimney sweep.

    Reply created 13 Sep 2022
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 10 Mar 2021

    chimney inspection

    very satisfied with the inspection & suggestions. Owen is very polite & knowledgeable. takes his time & is not rushing. fair quote. called in advance. Will use this contractor again.

    Answer from pro:

    Thank you very much for the kind words. Owen is our longest standing WETT certified technician. I've let him know your praises! Let us know if you should need anything in the future.

    Reply created 13 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2021

    Would give more stars if I could!

    Just amazing! We’ve hired A1 for both of our houses and their service is the definition of above and beyond. Not only did they complete the service that we’d hired them for, but Owen also fixed our fireplace doors that had been broken, check to make sure that we could operate the new damper, answered a litany of questions and gave us great advice. We will never go with another company for our fireplaces. We had our chimney fully cleaned, the old insert fully removed and a lock-top damper installed (Owen even explained what that is!).

    Answer from pro:

    We are so happy that you've continued to trust us with your fireplaces, Leigh! Thank you for the excellent review and don't forget to give us a call this year.

    Reply created 13 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2021

    Chimney inpection and prep.

    I called during the busiest time of year (early December). They were very pleasant on the phone and made every effort to accommodate me, despite being so busy. There was a mix up with the visit date, but they showed good customer service, were very apologetic, and rectified the issue to my satisfaction - they prioritzed me and sent someone as soon as possible. Owen, who came to do the inspection, was extremely knowledgeable - took the time to teach me how to get the best out of my chimney and gave me tips (plus sent me an email with instructions). As it turned out that a cleaning was not necessary, but just an inspection and opening up, he reduced the price - which was very honest. I would gladly recommend A1.

    Answer from pro:

    Thanks for the great review, Marjorie! I'm glad we were able to get everything resolved for you. Good luck with the fireplace!

    Reply created 13 Jan 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Jan 2021

    Fireplace cleaning

    We have used the fireplace regularly since November with no issue. Had the fireplace cleaned today and when we lit the fire tonight the house filled with smoke. Tech left the damper on the flu half closed. Unprofessional to say the least

    Answer from pro:

    Thank you for your feedback, Nancy. I am sorry that you had this experience. Normally, our technician would leave the damper fully open or closed based on the customer's preference. Unfortunately, he did not let you know of the damper position and we apologize for this. We recommend to all of our customers that they check to ensure the damper is fully open prior to the start of a fire. We do understand that this does not alleviate the responsibility of the technician to have notified you of its position prior to leaving.

    Reply created 11 Jan 2021
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 24 Nov 2020

    Fireplace/Chimney cleaning & inspection

    Basement fireplace had not been used for some 40 yrs. Tony inspected & cleaned firebox etc. He was on time, polite and knowledgeable, leaving site clean! I would recommend A1 for this service. Staff also were very friendly.

    Answer from pro:

    Wow I'm so happy to hear! Glad we could finally get this fireplace up and running!

    Reply created 26 Nov 2020
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 21 Nov 2020

    Cleaned chimney. Hadn’t been cleaned in over 15 years. Installed screening to stop small birds entering.

    Multiple birds flew down chimney this fall and became trapped in fireplace. Had to carefully remove and messy soot stains in living room. Nathan was completing another job in our area and came same day we ordered service. Done! Yay!

    Answer from pro:

    Thanks for the awesome review! Nathan was delighted to hear about it. Glad we could get all the birds out of there!

    Reply created 26 Nov 2020
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