A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (275)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2020

    Chimney and wood stove cleaning

    During this pandemic time, the majority of companies try to bill you for unnecessary work, and unless you have a big install or repair they don't even bother to show up, but A-1 was honest from the moment they answered my call, have fantastic customer service, professional service, on time and great attention to detail. I recommend A-1 Quality Chimney Cleaning & Repair without hesitation

    Answer from pro:

    Thanks, AnaBela! We are always happy to help. I was so happy we were able to get you your WETT inspection report for the insurance so quickly. Best, Kelley

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Chimney Cap

    In July I noticed my chimney cap was gone. So I contacted A1 Quality Chimney. Aaron give me a quote for a new chimney cap and arranged for somebody to come out in a couple days to install it. It was installed in 15 minutes Very satisfied

    Answer from pro:

    Thanks for the great review, Bas! I'm glad we were able to come out so quickly!

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2020

    Stellar customer service

    The staff from this company is phenomenal. From the moment you book your appointment until the service is completed, you deal with polite, knowledgeable people. Tony just came to our place to check the fireplace and to teach me how to use it. What a nice guy who really knows his craft. I highly recommend their service!

    Answer from pro:

    Hi Camila, It was a pleasure speaking with you the other day and I'm so happy that Tony was able to walk you through everything! I hope you have a great season enjoying your new fireplace! - Kelley

    Reply created 27 Oct 2020
  • Review from Mariela
    Rating: 5 out of 5
    Review left on 18 Oct 2020

    Chimney cleaning and firebox repair

    I called the company to book an appointment based on the reviews in Homestars and I'm happy I did! The appointment was booked for a time 2 weeks from the call but I was told that if they had an opening they will call me back. Shortly after I got a call and the appointment was bumped 1 week earlier. Odene came to do the fireplace cleaning and repair some missing mortar in the firebox. I also had some questions about the chimney and underneath it in the basement. He was very friendly and took the time to answer all the questions and explain the answers to me. I am now confident that the fireplace is in good working order and I'm ready to enjoy it again in the winter. Thank you!

    Answer from pro:

    Thank you for the wonderful review, Mariela! We were very happy to get everything set up for you so you can operate the fireplace safely.

    Reply created 20 Oct 2020
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 15 Oct 2020

    Chimney cleaning and stack repair

    Excellent friendly service. They cleaned both my fireplaces and reinstalled a cap which had blown off one of the stacks. I was given their name from another home owner who had also had a positive experience.

    Answer from pro:

    Thanks for the amazing review! Nathan was very glad to hear it! Best, Kelley

    Reply created 16 Oct 2020
  • Review from Hugh Elliott
    Rating: 5 out of 5
    Review left on 7 Oct 2020

    Chimney cleaning and Cap mesh installation

    The people at A1 took really good care of us. The first tech was unable to install the mesh on our chimney cap (didn't have a tall enough ladder). However, he did a good job with the cleaning of our chimney and fireplace. When we followed up for the mesh installation, A1 were apologetic for the delay and sent Owen out quickly to handle it. The mesh was installed, the cap replaced and secured with our complete confidence. Thanks so much. Would absolutely recommend.

    Answer from pro:

    Thanks for that great review, Hugh! I'm glad we were able to get the chimney cap resolved. I've let Owen and Odene know about your kind words as well.

    Reply created 8 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2020

    Wood Burning Fireplace Inspection and Cleaning

    A1 Quality Chimney Cleaning & Repair was recommended to us by a friend of mine and we couldn't possibly be more happier with the experience. The staff at the office were polite and professional (even thought it's into their busy season now), and the tech that came out, Owen, was excellent and extremely knowledgable. He let us know in great detail what work was required and the reason for each step of the process. It was like going to fireplace school! He returned a few days later with the necessary parts and completed some minor repairs that were needed (some in a very cramped attic). He even returned a third day to do some work on the roof that couldn't be done in the rain. A truly enjoyable experience from beginning to end!

    Answer from pro:

    Thanks for the amazing review, Mike! Our goal is that you are able to USE your fireplace safely and easily.

    Reply created 24 Sep 2020
  • Review from Robert
    Rating: 5 out of 5
    Review left on 20 Sep 2020

    Excellent across the board

    A cold call to Aaron, from a website, and they set us up for a chimney cleaning, with an on the spot quote. Technician Tony gave us a call apologizing he'd be 15 minutes late, arrived before 15 minutes, and did a terrific job of cleaning a very sooty chimney, and keeping everything spotless. Afterwards we noticed a bracket to anchor the chimney pop-top had gone missing (it had come loose). When I brought it to their attention, Kelley from the office actually dropped off a spare they had at the office, no charge, on his way home. The final cost plus HST was exactly what they had quoted for cleaning and inspection. It has been quite awhile since we have had this kind of kindness, sensitivity and care. Everyone was so helpful and considerate at every step. Be sure we will be putting them in our annual contact list, a and recommending them to anyone who needs their flues spruced up! Thank you Aaron, Tony and Kelley!

    Answer from pro:

    Thanks Bob! It was a pleasure working with you and your daughter. I was happy to help with your lock-top damper as well. Best, Kelley

    Reply created 24 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2020

    Chimney repair

    I just had a chimney repair done with A1-Quality Chimney, James and Mike are truly very experienced workers. The job was excellent and amazing from start to finish, highly, highly recommend this company 100percent. Robert explained everything that needed to be done. They contacted me within 24 hours of my request for a quote after contacting 7 different companies. Thanks again for the fantastic job.

    Answer from pro:

    Thank you for the amazing review and glad you are happy with the work and the result! We expect that chimney to last a LONNNG time!

    Reply created 17 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2020

    Inspection needed ASAP

    Needed someone to complete an inspection of our fireplace in order to close out the conditions on our house sale. Owen came after hours and had to climb through the rafters to do a thorough inspection. Incredibly knowledgeable and a pleasure to work with. Highly recommend A1!

    Answer from pro:

    Thanks for the awesome review, Dave! Glad we could help with the house closing so quickly!

    Reply created 30 Aug 2020
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