A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (289)

  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 30 Jan 2019

    Chimney cleaning and WETT technician report (for insurance)

    Honestly one of the best customer experiences I've had in recent memory! Kelley was highly efficient an professional whenever we communicated (both via email and by phone). I had a slew of questions and some unique requirements given that we had just moved into the house. He was accommodating, patient and made sure we had everything we needed. The technicians that visited our home were friendly and very tidy and they got the job done! If you need your chimney serviced, make this your first call.

    Answer from pro:

    Thanks for the amazing review! I'm glad we could get everything sorted for your insurance. We're always happy to help!

    Reply created 1 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2019

    Chimney Sweep

    Great service! Owen was very informative in helping me with the damper and did a great job in a timely manner. Would use this company again and ask for Owen.

    Answer from pro:

    Thanks for the great review and I'm glad we could get the damper situation sorted out for you!

    Reply created 28 Jan 2019
  • Review from Steven Gow
    Rating: 5 out of 5
    Review left on 21 Jan 2019

    Service

    My property manager arranged to have A1 Quality Chimney clean my antique wood stove. They arrived on time, as scheduled to perform the maintenance. Unfortunately, there was damage to the pipe and they were unable to clean it on site. Owen went above and beyond to source the replacement part (quickly) to fix the issue. He easily arranged another visit with me to replace the part and clean. Communication was great which allowed me to plan my day. He called 2 hours before confirming his ETA and arrived right on time. Couldn't be happier with the service, advice and expertise of Owen. I normally don't write reviews but with such a great experience I would highly recommend this company!

    Answer from pro:

    Thanks for taking the time to write this review, Steven! We're very happy that everything went well with the stove and we look forward to working with you in the future.

    Reply created 28 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2019

    Chimney Cap Replacement

    Extremely impressed with the service from Owen and his associate Zach. They quickly assessed the work needed, confirmed the price AND got the work completed. In and out within less than an hour, all quality work. Definitely recommend this team to address your chimney needs!

    Answer from pro:

    Thanks for letting us know, Joe! Owen and Zach were very happy with your compliments as well. Let us know if you need anything for your fireplace in the future.

    Reply created 28 Jan 2019
  • Review from Laura Karrei-Gupta
    Rating: 5 out of 5
    Review left on 14 Jan 2019

    Exceptionally honest

    As new home owner, I had called for two chimney sweeps. Coincidentally, A1 Quality Chimney Sweep had already cleaned our two chimneys for the previous owner weeks before we moved in. I had no idea, but they had my new home's record on file and let me know that there was no need for a cleaning. They also very patiently listened to an issue I once had with one of the fires (where some smoke blew down) and they told me what I had to do next time. They could have easily charged me for services I thought I needed, but instead were honest and patient on the phone and told me that no services were required at this time. Will definitely use them in the future! I'm very impressed.

    Answer from pro:

    Thanks for your kind words, Laura! We maintain a detailed database of all our jobs, so I'm glad we were able to help you with some information about your new home. I'm glad we were able to solve your problem on the phone and I look forward to your call when you need your next sweep.

    Reply created 28 Jan 2019
  • Review from Dorothy
    Rating: 5 out of 5
    Review left on 29 Oct 2018

    Chimney Cleaning

    Can't recommend A1 Chimney highly enough...their outstanding customer service makes this company a pleasure to deal with. Shawn, has been our Chimney specialist for a few years now and we couldn't be any more satisfied. He's exceptional....professional, engaging and extremely thorough plus he really cares about doing a good job.

    Answer from pro:

    Thanks for reviewing us, Dorothy! Shawn is an excellent technician and we love him too!

    Reply created 12 Nov 2018
  • Review from Andrea
    Rating: 5 out of 5
    Review left on 29 Oct 2018

    Excellent service!

    We saw a hole in our chimney clay pot and found A1 through Home Stars. Kelley was very helpful and was able to give me a reasonable quote over the phone. Shawn arrived on time with his assistant and they were both very courteous. The job was done within an hour and we are very pleased with A1’s quality service. Highly recommend!

    Answer from pro:

    Thanks for the great review! I let Shawn and Justin know how happy you were with the service!

    Reply created 12 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2018

    Chimney

    A1-Chimney inspect and repair that was leaking . Owen is very Knowledgable He knows what he is doing.He is very thorough with his inspection. Owen did a fantastic Job . We are highly recommend this company.

    Answer from pro:

    Thanks for the wonderful review, Joan! We're happy everything worked out for you!

    Reply created 15 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2018

    Incredibly helpful with smoke in the basement

    We contacted Kelley to discuss some smoke coming into our basement and potentially a chimney liner. He spent probably close to an hour on the phone as we discussed the problem. Instead of doing a repair that he felt wasn't necessary, he actually gave me some very good ideas on how to fix the issue without an expensive repair. As a thank you, I plan to use them for my next cleaning.

    Answer from pro:

    Thanks for the great review, Randar! I'm always happy to help. Give us a call after the burning season and we'll follow up and get the chimney swept for you.

    Reply created 13 Sep 2018
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 16 Jun 2018

    Phenomenal service

    It's been a while since I've encountered such terrific service. We required urgent chimney repair after a storm which occurrrd immediately prior to our vacation. Owen walked me through options and recognizing our situation, was able to promptly repair so we did not have to worry about it while away (and stayed within the quote). Thank you Owen and A1 for everything.

    Answer from pro:

    Thank you very much for the review. I am glad that we could help. Best, Owen

    Reply created 21 Jun 2018
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