A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (275)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2017

    Chimney Cleaning and Inspection

    I used this service based on reviews on Homestars and was not disappointed. From the first interaction on the phone through the service all interactions were professional and courteous. I received a confirmation/reminder phone call the day before my appointment. No complaints at all, will use again.

    Answer from pro:

    Hi Greg, We're so happy you had such a good experience! We look forward to working with you in the future!

    Reply created 2 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2017

    Chimney repair

    Just wanted to leave a review for a1 chimney . This company was a pleasure to deal with. It was done in two visits. Owen and Shawn were so professional and the only company that I was impress with. It is so nice to have good customer service. They always called to confirm appointments. They also explained what was needed from the beginning to end. I would definitely recommend them and use them again. Thank you for great work and customer service.

    Answer from pro:

    Hi Heather - Thank you for your great review! It's always a pleasure working with you too.

    Reply created 2 Jun 2017
  • Review from Jeremy
    Rating: 5 out of 5
    Review left on 9 Mar 2017

    Consistent, clean and excellent service

    I have been using A-1 Quality Chimney Cleaning for over 5 years now and am always happy with the service I receive. They are always prompt and on time, and when scheduling they are eager to find a time that suits my schedule vs forcing me to fit theirs. Their technician Shawn is amazing. He is clean and courteous - shoes are left at the door, furniture moved and drop cloths on the floor before starting anything. I recommend them to anyone wishing to use a reliable chimney cleaning and repair company.

    Answer from pro:

    Thanks so much for the review, Jeremy! It's always a pleasure working with you. I let Shawn know of your review as well. Good luck with your home sale!

    Reply created 14 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2017

    Wonderful advice received

    I spoke with Owen the manager. He was so patient and helpful and answered many of my questions. Despite the fact that in the end I needed the service of a fireplace mason I wanted to give them a review because I felt they went absolutely above and beyond. They were honest, knowledgeable and in the future I will absolutely use their services. It is very clear to me why they have gotten great reviews on homestars from other users.

    Answer from pro:

    Thanks for sharing your experience! We're always happy to help.

    Reply created 2 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2017

    2 fireplace/chimney cleaning

    As landlord I always follow up with tenants after any kind of service call I arrange. This tenant's feedback says it all: "The service man was great and knowledgeable. I would like to add he was respectful, did a great job cleaning up. I would recommend him and company." Thanks for making my life A1 in terms of ensuring tenant satisfaction as well. Regards Steve.

    Answer from pro:

    Thanks so much, Steve! We're very happy you had such a good experience. Rick, the technician, was very happy to have such good feedback for his work.

    Reply created 10 Feb 2017
  • Review from Bonnie- Wolch
    Rating: 5 out of 5
    Review left on 4 Jan 2017

    fireplace chimney cleaning

    I had an excellent experience with A1 chimney cleaning this afternoon. The company was referred to me by my neighbor so I knew nothing about A1 until I followed up on the referral. I have used two other companies in the past and I was delighted with this company and the serviceman, Rick. He was personable, friendly, clean and knowledgeable. I would highly recommend Kelley and this company to anyone who wishes to have their fireplace looked after properly and with care.. My home is older, built in 1929 ,so maintenance is essential on this part of the house and I was extremely pleased with my service this afternoon and dealing with Rick. Thank you again Kelley!

    Answer from pro:

    Thanks for the AMAZING review, Bonnie! Rick was so happy to read it too! We definitely look forward to working with you in the future.

    Reply created 7 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Was cheaper than the others and did a great job

    Found A1 on home stars amungst others but most places were either over booked or didn't return my call, they came out quickly and were friendly and did an amazing job. Would use Their service again for sure.

    Answer from pro:

    Thanks for the great review! Let us know if you need anything in the future! - Kelley

    Reply created 2 Jun 2017
  • Review from Chris
    Rating: 5 out of 5
    Review left on 15 Dec 2016

    Very knowledgeable

    Moved into a new house and wanted to make sure the fireplace was in working order. I called a few top rated companies on Homestars and they were all around the same price but these guys won me over on the phone with their service and knowledge. The first tec. to come over could not get up all 3 storeys with his sweeping equipment so he told me he'd repot to his boss and they would get back to me with next steps. Let me say that was in the fall which is crazy busy for them but it did take several calls and a month to get a second guy back here to finish the job. This is why 4 stars and not 5. The second tec. was great and he was not only able to asses the problem and finish the job but he told me what the issue was and how I should go about starting with small fires and work my way up. Highly recommend these guys!

    Answer from pro:

    Hi Chris and thanks for the review! I definitely would have liked us to get the second half of the job done much sooner. Unfortunately, with older homes such as yours, the Building Code was not as stringent and builders did some interesting things with fireplace chimneys! I'm very glad we were able to get you up and running in time for the holidays!

    Reply created 7 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2016

    Chimney cleaning and inspection

    I had a chimney inspection and cleaning done at my house by A1 Quality Chimney. The job was done on time as scheduled and it was actually cleaner and faster than expected. Very happy with the service and the knowledgeable advice.

    Answer from pro:

    Thanks so much Rafael! I also mentioned your review to Shawn and he was very happy with the compliments. Let us know if you need any other help with your fireplace.

    Reply created 7 Jan 2017
  • Review from Peter Elliott
    Rating: 5 out of 5
    Review left on 1 Dec 2016

    Replacing the Cap on the top of my Chimney

    A very pleasant Atlas Care service technician named Crhis discovered about ten days ago that the cap on my chimney was gone. He 'red-tagged' me (ie. I had to get this repaired in 25 days or Enbridge would cut off my gas). I called A1. Kelly called back in a couple of days. Owen came by my house yesterday and put a new cap on my chimney. Owen called before coming. He was very professional on the phone and then when he arrived. All in all, a very pleasant experience.

    Answer from pro:

    Thanks for the great review, Peter! I'm glad we could get this done for you so fast. And I'm also glad you mentioned the tag, since we weren't aware and didn't have a copy! We've sent that off since, so you don't have to worry about your gas getting shut off! - Kelley

    Reply created 9 Dec 2016
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