A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (275)

  • Review from Christine Lalonde
    Rating: 5 out of 5
    Review left on 1 Feb 2018

    Chimney Cleaning

    Shawn arrived on time, was professional and courteous, and finished the job in a timely fashion. He was also unobtrusive and left his work area very clean. I highly recommend this company. Christine.

    Answer from pro:

    Thanks for the great review, Christine! Let us know next time you need any help with the fireplace.

    Reply created 6 Feb 2018
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 26 Jan 2018

    Fantastic service

    We needed a cap placed on our chimney to prevent birds and other animals from taking refuge from the cold. Owen was incredibly helpful, kind and efficient. We will be recommending this company 100%!

    Answer from pro:

    Thanks for your great feedback! I let Owen know how happy you were with the service and he was very appreciative! - Kelley

    Reply created 30 Jan 2018
  • Review from Jennifer Sutherland
    Rating: 5 out of 5
    Review left on 6 Jan 2018

    Chimney Maintenance

    The damper in our chimney had fallen out of place. Although it is a 'small' repair, I wasn't able to fix it myself. I called A1 Chimney and the next day Owen was at my house to put the damper back in place. It only took a few minutes but I really appreciated the help and the quick response. We are happy to be able to use our fireplace again - especially on these very cold -21C days. Thank you so much Owen!!

    Answer from pro:

    Thanks for the great review, Jennifer! When this sort of thing happens with our customers, we want to make sure it gets resolved ASAP, so I'm glad we were able to get out there so quickly! Best, Kelley

    Reply created 18 Jan 2018
  • Review from Denis Boroja
    Rating: 5 out of 5
    Review left on 27 Dec 2017

    Fireplace check and cleanup.

    First time to use HomeStars, and came across this company. Booking and response was prompt, professional and very knowledgable. I originally asked for WETT 3 inspection that would cost me $$$ however, A1 recommended that they do the cleaning based on their experience. Needless to say that they could have ripped me off on that, however its impressive to see the company that cares about customer need and not only money. The service call was on time, very clean and respectful of our home. We were up and running in no time. Originally, they were suppose to clean two fireplaces, however, after the inspection and since one of them was never used, they have only done one, and charged us for cleaning one fireplace. Couldn't be more than happy.

    Answer from pro:

    Thanks for sharing your experience with us, Denis! We're very happy that we could get your chimney and fireplace inspection done so quickly and easily!

    Reply created 3 Jan 2018
  • Review from Wilson
    Rating: 5 out of 5
    Review left on 28 Nov 2017

    Chimney inspection & cleaning.

    We searched on homestars and found A1 Quality Chimney Cleaning & Repair to be the best of 2017 and so they are very busy for this reason alone. Right away I found Kelley to be very courteous and helpful on the phone and since this was the first time I was planning on using the fire place I had many questions. When the appointment was coming up they called to confirm the day before. Sean arrived promptly at the designated time and was very professional. He knew we needed a cap for the chimney by just driving up to the house. The new cap couldn't have come at a better time, sitting on the roof of the garage was a raccoon as Sean arrived that morning, possibly just waiting to find a way into the house. He placed a new cap in mere minutes, inspected and approved the exterior of the chimney and set out to inspect and clean the inside of the chimney. Sean finished the inspection and proceeded to clean the chimney, taking ever precaution to make sure the dust and soot did not effect the rest of the house. Once Sean was finished I asked him about any tips he could give to a first time fire place user and he had no problems passing on his expertise including his thoughts on raccoons. I will definitely be using A1 Quality Chimney Cleaning & Repair in the future.

    Answer from pro:

    Thanks so much for your review! I'm glad we could get your fireplace and chimney ready for the holiday season! I've also passed your kind words off to Shawn. - Kelley

    Reply created 1 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2017

    Interior Metal Chimney Removal

    As part of a renovation we have underway we needed to remove an unused metal interior chimney to get more space for our new kitchen. From the first call the team at A1 was great, my main contact was Owen, who provided a over the phone quote based on my description of the job, date for the job and confirmed the day before. Owen came and lead the job onsite, went over all aspects pre and post and gave me some solid advice on next steps. I strongly recommend A1!

    Answer from pro:

    Thanks for the great review Thomas. Please let me know if you need anything in the future. Best, Owen

    Reply created 15 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2017

    Leaking Chimney

    We had an ongoing water leak from the chimney in an older home that was difficult to diagnose. The service techs at A1 Quality Chimney (Owen & Shawn) were exceptional to deal with. They were very professional and committed in their efforts to find the problem and resolve it at a more than reasonable cost. I highly recommend this company and thank them profusely for their quality work and dedication !

    Answer from pro:

    Hi Marc! Thanks for the great review and you're welcome! Let us know if you need anything else with the chimney in the future! Regards, Owen

    Reply created 15 Aug 2017
  • Review from DSven
    Rating: 5 out of 5
    Review left on 30 Jul 2017

    Got the job done!

    Another positive review to add to the list...Owen was very responsive by phone and set up a chimney cleaning for the weekend (always appreciated). Sean showed up right on time as promised, and did a great job with cleaning the chimney. No complaints here, would use again.

    Answer from pro:

    Thanks very much for the great review! I've also let Owen and Shawn know and they'll be very happy to hear! Let us know if you need anything more in the future. - Kelley

    Reply created 8 Aug 2017
  • Review from Liz Pinto
    Rating: 5 out of 5
    Review left on 26 Jul 2017

    Replace chimney cap & small masonry repair

    If I could accord an 11 out of 10 tasting I would. Owen was exceptional to deal with. While Owen was on the roof replacing the new chimney cap he also took pictures of my chimney to show the current state of it, he advised me that it would need to be rebuilt. Owen said he would co-ordinate with their masonry people to quote on the job. That afternoon Bob showed up. I would not hesitate to recoomend A1 Quality Chimney Cleaning & Repair to family, friends or co-workers.

    Answer from pro:

    Why thank you Liz! I will be sure to extend our quality of service for any future work we do for you. Additionally, feel free to call me if you have any questions about the chimney. Best, Owen

    Reply created 27 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2017

    Thorough and efficient

    A1 came to inspect and repair our chimney that was leaking during heavy downpours. The gentleman who came for the initial visit was very thorough with his inspection and came back a few more times to confirm some other checks before giving us a detailed explanation of his recommendationa and giving us a quote for the job. There were some hiccups with communication and scheduling, but when the guys did come to repair and rebuild our chimney, they did it efficiently and also did a fantastic job. We ended up needing to tear down the old chimney and have a new one built, and the masons did a great job building the new one, using brick to match our century-old home. The company also sent a chimney sweep to clean out the chimney after the new chimney was built. One thing to note - we were initially told that they would handle tarping up the fireplace before they started the teardown and brickwork to contain the debris but that didn't happen. We also were not given instructions to tarp it up ourselves the night before they came to demo the chimney (in hindsight we should've just done it ourselves but assumed someone was going for to tarp it up in the morning before the demo work started), so we weren't too impressed by that lack of communication point as it made a huge mess in the living room (and being 7 mths pregnant at the time, was very frustrating!) Overall, despite the communication issues, they still do fantastic work and are definite experts in their field, so would recommend.

    Answer from pro:

    Thanks for your review, April! I do apologize about the dust that had gotten in the living room. We have since investigated and corrected the cause of the communication failure. I'm definitely glad that you are happy with your new chimney!

    Reply created 8 Aug 2017
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