A1 Quality Chimney Cleaning & Repair reviews (275)

Overall, I had a great experience with A1 Quality Chimney. The technician was professional, on-time and very efficient. This is our first fireplace and he took the time to answer all of our questions and educate us fully on the use of the fireplace. Thank you very much!

Of all the quotes we got for our chimney, A-1 was the only company whose staff came out to the house and spoke directly to us. Terrific customer service. Friendly and knowledgeable staff - Bob and Kelly, from the office, were great, as were the two men who rebuilt the chimney. Work started exactly on time and aside from a couple days of rain, it finished promptly. The chimney brick was matched so well, you'd think it was the original. Well done!

The quality of the work and speed at which our chimney was removed was exceptional once A-1 started the job. However, getting to the point where the chimney removal work commenced was painful. Bob, the proprietor and founder as I understand it, first scoped the project in June. The job commenced and was completed in the first week of October. That's an exceptional amount of time to wait for anything even if it was a small job by contractor standards. Apparently, the delay was due mostly to a lost work order, according to Kelley of A-1 who was most apologetic for the error/omission. Furthermore, we were told by Kelley Bob would call us before a crew started the work on our chimney which never happened so I was somewhat surprised to hear his crew on our roof working for which he later apologized. The crew also decided to pull their van up on our shared walkway to our door which meant they were on our neighbours property much to their chagrin. Bob later apologized on behalf of his crew but never did say 'sorry' to me personally for the lengthy delay leading up to the job start. To be fair, Bob and his crew also came to our house in September to remove the chimney, again without calling beforehand despite my request to do so. I had to ask them to return at a later date as I needed to have an antenna, that was attached to our chimney, moved to another location. All that said, A-1 delivered what was promised at a competitive price but there were enough complications & irritations throughout the process that prevent me from leaving a higher rating.

Highly recommend A-1 Quality Chimney. Excellent customer service. Their work is professional and very well done. Having them check our chimney every autumn gives us peace of mind. We rely on them every year!

Excellent Service. These people really know what they are doing. They aren't money grabbers. If you don't need it done they will tell you. Not living in same location any longer but if I go back, I will use them in a heartbeat!! Really nice people too. :-D

Broadcasted a request for quote, they were 1st to reply with a reasonable price and explanations. Good service and tutoring on fireplace usage. Feels a little too expensive for the performed job, but no complains about the quality and expertise.

Rick came same day I called, did a thourough inpection.Was very helpful with sharing his knowledge of drafts,heat conduction and had a very possitive attititude.I fealt I got more service than what I paid for.Was verry pleased:]

Our chimney has been "degrading" for the past 5 years. The final straw was when birds set up homes in the voids created by missing bricks this year!!!!A-1 Quality Chimney was one of the first contractors that we called based on their Home Stars reviews. Bob personally came to our house to .inspect the damage. Unlike other contractors, there were no high pressure tactics only factual information and an excellent, low priced quotation. They also provided the best warranty of all contractor we had quote. Knowing that we had a wedding reception at our house in several weeks, Bob managed to give our job a high priority. The crew was literally on site in days from our call to confirm the order! The on site crew was great; careful and meticulous. The brick was matched exactly (a major concern for us) and the chimney looks great. The work site was left cleaner than they found it! I would recommend A-1 Chimney (1986) Ltd. to anyone in need of chimney work. Clearly a service-oriented business who truly care about customer satisfaction. .

These guys are fabulous, especially Owen! My chimney stack blew off the roof of the house. They came the following day to give me an estimate. We had to wait for a week for the parts to be delivered. In the meantime we were forecasting 3 days of rain. I called Owen concerned about the hole in the roof and he had his assistant come to the house the following day to cover the hole and didn't charge me. When the parts arrived the following week, they showed up on time and did a great job! They are friendly and professional and reasonable in price. Great job well done and I would certainly call them again for their services.

We contacted A-1 Quality Chimney the day after we had a chimney fire. They responded quite quickly, arriving shortly after my telephone call. Their service was very comprehensive. They cleaned both our basement chimney and main floor chimney and inspected all of the components for both. After the service, I was contacted by the fire department and informed that I needed to provide them with proof that we had the chimneys cleaned and inspected. I contacted A-1 Quality Chimney about this and they faxed the proof of service to the fire department within an hour. I would definitely use their services again.