Alliance Floor Source reviews (537)

Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Apr 2015
Cork flooring
Mike answered all of our questions, and arranged for our job to be done within our requested (short) timeline. The quality of the product and the workmansip were excellent! The workmen were professional, courteous, and accommodating. They left everything clean and tidy. And, our new cork floor is beautiful!
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Apr 2015
hardwood floor
My wife and I are first time homebuyers so it was a relief to have someone as knowledgeable and patient as Mike to help us with the purchase. The price was right, and Mike went out of his way to fit an add-on to the order in with existing shipping so we didn't have to pay another shipping charge. Overall a pleasure to deal with.
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Apr 2015
Engineered hardwood flooring installation in condominium
After doing some research on flooring companies, I decided to visit some sites to choose engineered hardwood for my condominium space. Upon entering the Alliance Floor Source showroom, I was immediately greeted by Timea and guided through the options available to me. She listened to my preferences, answered my many questions, and patiently spent time showing me all of their product lines. Timea understood that I needed time to decide and when I returned, Mike was more than happy to continue to help me finalize my order. His suggestion to take some options home and view them in my space was very helpful. So many choices and such great prices! After ordering the product, and scheduling the installation, all went extremely smoothly. Rudi arrived to prepare the space for the flooring. He removed the carpeting and the tiles in a very careful manner, being respectful of the furniture and the newly installed kitchen cabinets. Such a polite and hard-working individual! Zoltan and his floor installers arrived early and worked late until they were finished and satisfied with their work. They were professional, proficient, and very particular regarding the quality of their workmanship. Mike contacted me immediately after the job completion to ask if all went well and to see if I was satisfied with all aspects of the installation. I am more than happy with everything and the flooring looks great! I wouldn't hesitate to recommend Alliance to everyone. It was a pleasure to see such attention paid to customer satisfaction and work ethic. I thank Mike and Timea for making this part of my renovations so seamless. It was wonderful working with both of you and I am certain that our paths will cross once again in the near future. Everything looks just beautiful! Thanks again!
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Mar 2015
hardwood floors
My aunt used Alliance Floor Source for the engineered hardwood in her condo. I was impressed the outcome, so I decided to see Mike when it was my turn to renovate my new home. With Mike's knowledge and friendly service, the hardwood floor I purchased is beautiful. I would recommend Alliance Floor Source and use them again for future renovations!
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Mar 2015
Hardwood and laminate
Mike was very helpful, and they had the best price after I shopped around. I am going to install the floor myself, and they helped to order the necessary stair nosings and transition pieces. One piece was off-color, so they took care of returning it, and then delivered the replacement to my house.
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Mar 2015
Hardwood floor purchase
Mike was extremely friendly and professional in helping us decide on a hardwood floor product. Alliance carried high quality products that other flooring companies did not carry. We went with Mercier product and are extremely happy about it. The delivery of the product went smoothly as well. We highly recommend Alliance and will return for our future flooring needs.
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Mar 2015
Floor installation
Floor replacement was part of a complete condo renovation. I initially went to purchase the floor and a third party was to install. Timea was very helpful in the selection process and was very informative. I chose a few samples and the day of purchase, I was running late for my appointment. Timea was very patient and waited for me well past the store hours and completed everything very smoothly. On the day of installation, due to other circumstances, the installer could not make it. Timea and Mike rapidly helped me out and within a few days, the floor was installed. They worked with me step by step in the whole process and they did their best to arrange schedules to not delay the project. End result, the floor looks fabulous and the work in the condo is on track. Thanks a lot for all of your help - great customer service and commitment to quality work.
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Feb 2015
Hardwood entire house
GREAT,GREAT,GREAT! Thank you Mike for your patience, you were a pleasure to deal with. Not only will you get the best price in town but you will receive by far the best service. I found them on Homestars after visiting a few other hardwood retailers, I am so happy I did!
Answer from pro:
Hi Rita, We appreciate the kind words and your business. Not sure about your comments of Mike though :):):). Just kidding. Hope to see you again soon. The Owners
Reply created 21 Feb 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Jan 2015
Main floor hardwood
I'll start with a wow. I approached the folks at Alliance Flooring because of their positive Homestars reviews and I was not disappointed. I first stopped in to the show room and was extremely well cared for from that point forward. Mike and Timea were extremely helpful at supporting me to choose material and look within my budget. They were also very flexible to help me work within my schedule, which required co-ordination with another contractor working through my kitchen. Like anyone else would, I shopped around and found comparable prices. In the end, I was confident that this team would manage my timeline most effectively. From there, I was introduced to Zoltan and his crew, who were up there with the most professional and efficient trades people I have ever experienced. They showed up each day by 8:15AM, worked consistently to 5PM, and had the entire project completed within 2.5 days. I was actually shocked by how fantastic these guys were, and would 100% recommend and re-use them in the future.
Answer from pro:
Patrick, We tried to do our part as expected and now must thank you for doing yours. Without people like you who don't mind to take a few minutes to write a review, this site and our business wouldn't be where it is. We wish you all the best in your renovated home. Hail Patrick :):). Lehel and Timea, Owners
Reply created 21 Feb 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 26 Jan 2015
Vinyl Flooring Install
Alliance Floor Source provided the flooring and installation for my living room and hall, and installed baseboards and quarter-round that I purchased myself Customer service: They made the floor selection very easy, and responded to all my follow-up questions. Their quote was very reasonable. I wasn’t thrilled with the payment requirements (a charge for the estimate [that did later come off my balance], 50% upon signing, and pre-arrangements for them to take the remaining 50% the day of install, before the work was complete). Alliance strongly recommended quarter-round for the baseboards, and although I was initially against this I agreed, and am very happy with the result. I’m very glad they recommended it. I had handled the demo myself and had not felt that sanding was necessary, however agreed to it when told that failing to do so would void my warranty. I was disappointed with the handling of the install date and first payment. I’d requested an install date prior to the payment being taken, and when the original date provided was not possible, I expected that we would proceed to select a new date. Instead, Alliance assumed I’d agreed to proceed with payment arrangements and took the first payment without providing a date. It was difficult to get Alliance to commit to a date after this. It took several emails and a threat to escalate as a complaint before I was provided with a conditional install date, which Alliance did meet. Finished Product: I love the flooring (vinyl) they helped me select. The installers arrived on time, and were polite and professional. One item I’d purchased was forgotten at the store, however I agreed to substitute another and the cost of the first was removed from the final charge. The floor and baseboards looked great, once installed. I later found that parts of the floor were bumpy, with little raises and dips, but when I mentioned this to Alliance I was told that this was to be expected, as the vinyl follows the contours of the floor. I was also told that this was why sanding, initially, was so important, so I was disappointed that these ridges still existed even though I had agreed to and paid for the sanding. I also noticed that the floor immediately next to the heat vent was very weak, and standing there caused the floor to bend downwards. We’ve had to place an end table there to ensure no one steps there and breaks it off. I’ve since learned that this is also normal with vinyl flooring, but would have preferred to know this going in. I also found there was more of a push for me to write a follow-up review than there was any follow-up on the actual job. I would definitely recommend Alliance, however I would do so with some cautions.
Answer from pro:
Mr Lehman, First and foremost, thank you for your business. I will be long in responding to your "payment requirements" comment to help others who read it and this response understand the concept. May I start by saying that we never(!) take the balance payment prior to completing a project and receiving an "all complete" from the Customer. We do however, as you mentioned, Pre-authorize a Credit Card for it at the time the deal is made to make sure we do in fact get paid upon completion (not a day, 3 days or 3 weeks later), just in case something happens to the Customer "between the cup and the lip" outside of our fault or control. Unfortunately things don't always work out with people's finances as they plan and we cannot be on the loosing end because of these possibilities. We were, and are always, up front about our Terms and I don't think we did anything untoward to you regarding them. I do apologize for any misunderstanding between You and Mike regarding your "yes" answer to his question if you still would like to go ahead when we couldn't accommodate the first date requested. It must be said here, that (hopefully understandably) we cannot and will not book installers and order materials without a deposit and signed paperwork. Only upon receiving a commitment from the Customer are we able to commit our resources to a project. As to the soft spot in the floor: It is likely due to the sub-floor not being supported near the vent. When Mike originally visited, you had (rigid) parquet glued to the sub-floor that would have helped support the weak sub-floor from the top. YOU removed and disposed of the old floor and prepared the sub-floor for the installation of soft vinyl flooring. Sanding of the high ridges that we suggested and you paid for did not offer, nor guarantee a completely flat and smooth surface. Only that it would bring it closer to the required tolerance of flatness. Minor, technically acceptable imperfections are inherent in that type of sub-floor. I am willing to guarantee you that if one of our installers had stepped close to that area near the vent and noticed that it was soft he would have suggested that it should be supported somehow. That's just the way we roll. Unfortunately it didn't happen. We didn't have anything to do with the structural integrity of the sub-floor, thus it is hard to understand how you can possibly blame us for it's weakness. I take full responsibility for everything anyone working for me does, but cannot for what is outside our purview and/or control. Support under the sub-floor is neither. I also am not certain how we could have anticipated this possibly happening in order to warn you "going in". I imagine when we contacted you to "follow up" on your project and make sure all was well, is when we asked you for a review. We hope everyone who reads and gets the benefits of these and our Google reviews takes the time to write one themselves, but sadly it is a real problem to get people to take a few minutes and do so. Especially when everything is great and everyone is happy and busy. You can imagine that we had a few more than 250 Customers in the last 6 years. It's like pulling teeth. Our asking once and only once seems to be a burden for some Customers, but what choice do we have? If we don't ask, we don't get!! And these days we can't do without them. We never ask more than ones and never pressure anyone to write one. Please accept our sincere thanks for the business you had given Alliance Floor Source and the comments you made from which we will learn for the future, and hope to see you and/or your family and friends back soon. Thank You. Lehel Fabok, Owner
Reply created 21 Feb 2015