Liz, East York
Rating: 5 out of 5
AtlasCare
Rating: 4.8 out of 5
AtlasCare reviews (2538)
Review from Liz, East York Review left on 3 Jun 2026Review from Lina Zhang, Toronto Lina Zhang, Toronto
Review left on 2 Jun 2026Rating: 1 out of 5Repair or maintain airconditioning: Townhouse; Not sureUnfortunately very poor experience. Was told we had a refrigerant leak during the first heat wave of the year and that entire system including air handler needed to be replaced. Quoted over $13K for a replacement which we agreed to. On the day of the install 2 days later, they said our stairs were too narrow and that they would need to get a boom instead. Not sure how this wasn’t addressed when the initial assessment was done. Waited patiently for several days to learn a boom would be an extra $2-4K that I would have to pay the majority of.. They then offered to send someone else for a special assessment for a heat pump but I lost confidence by then. 10+ days after they sold me the AC unit I still had nothing and suffered through 2 heatwaves. I asked for a refund of my initial diagnostic fee back and some compensation for taking time off, having to buy a portable AC, etc. but the managers have since stopped responding to me.. very very disappointing experience.Answer from pro:
Hi Lina, thank you for taking the time to share your feedback. We're sorry to hear about your experience. Our management team will reach out directly to review this with you and better understand the concerns you've raised. If you have any other concerns, please let us know and we would be happy to review them with you as well.
Reply created 3 Jun 2026Review from HomeStars user from North York HomeStars user from North York
Review left on 1 Jun 2026Rating: 5 out of 5Answer from pro:
Thank you for your 5-star review! We are glad to hear you were happy with the service you received. At AtlasCare Heating & Air Conditioning, we take pride in providing professional, reliable service and are grateful that you chose us for your plumbing needs. Thank you for your support!
Reply created 3 Jun 2026Review from Roger, East York Roger, East York
Review left on 1 Jun 2026Rating: 5 out of 5Install or replace airconditioning: Detached house; Upstairs is an...AtlasCare did a great job installing a ductless air/heatpump for our upper floor. For years our third floor was unusable in the summer as it was just too hot. The Technicians who came were very professional, fast and did not leave any mess behind. We have had a few days of heat since and the upstairs has been wonderfully cool. I would recommend their services.Answer from pro:
Thank you, Roger, for your wonderful 5-star review! We are delighted to hear that your new ductless heat pump has made your upper floor more comfortable during the summer months. We appreciate your kind words about our technicians and their professionalism. Thank you for choosing AtlasCare Heating & Air Conditioning, and we look forward to serving you again in the future.
Reply created 3 Jun 2026Review from myra, Toronto myra, Toronto
Review left on 30 May 2026Rating: 5 out of 5Install or replace water supply and drainage: Repair leakage; Tubes...The plumber came within two hours of my call and fixed the problem. Good prompt serviceAnswer from pro:
Thank you, Myra, for taking the time to share your experience! We are pleased to hear that our plumber was able to arrive within two hours of your call and quickly resolve the issue. Providing prompt, reliable service is always our goal. We appreciate your trust in AtlasCare and look forward to helping you again whenever you need us. 😊
Reply created 31 May 2026Review from Min Bae, Oakville, Ontario Min Bae, Oakville, Ontario
Review left on 20 May 2026Rating: 5 out of 5Answer from pro:
Thank you, Min, for your review and for trusting AtlasCare with your air conditioning service. We’re happy to hear you had a positive experience and appreciate you taking the time to share your feedback!
Reply created 24 May 2026Review from Cara Tigue , Toronto Cara Tigue , Toronto
Review left on 20 May 2026Rating: 5 out of 5Answer from pro:
Cara, thank you for choosing AtlasCare for your plumbing needs. We appreciate your kind words and are pleased to hear the service met your expectations. Thank you again for your support!
Reply created 24 May 2026Review from Arjay, Etobicoke Arjay, Etobicoke
Review left on 15 May 2026Rating: 5 out of 5Answer from pro:
Thank you for your review, Arjay! We’re so glad to hear the job went smoothly. We appreciate you choosing AtlasCare for your plumbing needs and look forward to helping again whenever you need us.
Reply created 16 May 2026Review from Cristiane, Mississauga Cristiane, Mississauga
Review left on 15 May 2026Rating: 5 out of 5Repair or maintain heating system: No heatWonderful experience with Atlas!Answer from pro:
Thank you, Cristiane! We’re thrilled to hear you had a wonderful experience with AtlasCare. We appreciate your trust in our team and are happy we could help get your heating system taken care of.
Reply created 16 May 2026Review from Michael , Toronto Michael , Toronto
Review left on 10 May 2026Rating: 2 out of 5Install or replace gas systems and pipesTimely and informative tech visited me on a Sunday and diagnosed a failed water heater control valve. Replacement part cost for a new control valve was quoted at $1800 + installation + HST and a recommendation to consider replacing enter water heater was suggested -- $2500+. $225 was paid for the visit. I ended up finding another tech who troubleshot, ordered and successfully installed the same new control for $700 all in! Atlas is now owned by Gryphon Partners (US Private Equity). I would avoid at all costs given the ridiculous overcharging and go with a quality independent.Answer from pro:
Hi Michael, thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns regarding the quoted pricing and recommendations provided during the visit. Our management team will be reaching out to review this with you directly. If you have any additional concerns in the meantime, please feel free to contact us.
Reply created 15 May 2026