AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2538)

  • Review from Gary, York, Ontario
    Rating: 5 out of 5
    Review left on 6 Feb 2026
    Air cleaners and humidifiers: Replacement; Humidifier
    IT was effortless. Christian arrived early, was thorough and helpful from beginning to end, and made sure I knew how to operate and maintain the new system.

    Answer from pro:

    Hi Gary, thank you for the 5-star review and for choosing AtlasCare Heating & Cooling. We are glad to hear Christian made the humidifier replacement smooth and effortless, arrived early, and took the time to walk you through operating and maintaining your new system. We truly appreciate your trust and will be happy to help again whenever you need us.

    Reply created 7 Feb 2026
  • Review from Rob, Toronto
    Rating: 5 out of 5
    Review left on 5 Feb 2026
    Repair toilet or toilet flush: Leakage
    The original purpose of the visit was to fix my broken toilet and leaky faucet, but I ended up getting 2 new toilets and 2 new faucets installed in a few hours! The service was very fast, and the workers were professional and friendly. After they left the condo was left in very good shape, no mess at all. Great job!
    (Updated on 5 Feb 2026)

    Answer from pro:

    Hi Rob, thank you for the 5-star review and for choosing AtlasCare Heating & Cooling. We are glad our team could take care of your toilet and faucet issues so efficiently and help with the new installations the same day. It is great to hear everything was completed quickly, professionally, and left clean and tidy. We truly appreciate your trust and kind feedback.

    Reply created 7 Feb 2026
  • Review from HomeStars user from Toronto
    Rating: 1 out of 5
    Review left on 4 Feb 2026
    Repair or maintain heatpump: Power failure
    Repair was fine but customer service was bad. Check your bill! I don't usually leave reviews, but I felt I needed to given their overall positive reviews here. The biggest issue was the billing. I was told several times the diagnostic fee would be credited against the repair cost if I hired them to do the repair. After the repair, when I got the bill, I discovered it was double what it was supposed to be because (1) they didn't deduct my deposit and (2) didn't deduct the diagnostic fee, both of which I already paid. When I asked if it was an error, I was suddenly told, for the first time, they only deduct the fee if you pay $15/mth plus tax to them on contract for a year. They then tried to pressure me into signing up. Their communication was also bad. They'd say they call back, and not call. Even the response to my review seems insincere. I explained the problem. They said someone would call me then no one did and they've ignored any further messages.
    (Updated on 6 Feb 2026)

    Answer from pro:

    Hi Karen, thank you for bringing this to our attention. We are sorry to hear that your experience did not meet expectations. This is not the level of service AtlasCare strives to provide. Our management team would like to review this further and connect with you directly to better understand what happened and see how we can make things right.

    Reply created 4 Feb 2026
  • Review from HomeStars user from Hamilton
    Rating: 1 out of 5
    Review left on 1 Feb 2026
    Install or replace water softener: New installation; 1 appliance
    They can in saw the leak had zero parts for it and left. Waste of money in an emergency. There really is nothing to discuss. They were given the make and model of the filter having the leak, came over, said plumbing terms probably bore me so will not explain too much, and its too late to grab parts. I was also pitched a 3000$ upsell water softener. I texted a general contractor with the same info, they asked for a video, and they were there 11 AM with all the right parts and charged the same amount as buddy coming to my house for 20 mins. Congratulations on getting your money once from me.
    (Updated on 9 Feb 2026)

    Answer from pro:

    Thank you for sharing your feedback. We are sorry to hear about your experience, especially during an emergency situation. Our management team will review this with you and reach out directly to discuss what happened and see how we can move forward.

    Reply created 4 Feb 2026
  • Review from HomeStars User, Mississauga
    Rating: 5 out of 5
    Review left on 27 Jan 2026
    Repair or maintain heating system: Repair; Furnace heating
    AtlasCare was amazing! Our furnace suddenly stopped working mid afternoon and the weather was -8 C. From the time we reached out to AtlasCare they got right back to me. I spoke to the office administrator and she explained the costs and an arrival window. From the time we spoke to the office to when the repair was completed was 3 hours. Amazing! Kyle the technician was professional, polite, and got right down to business. He told us what the problem was, what had to be done, and how much it would cost to repair. Atlas will now be our new go to heating/ A/C crew. We highly recommend them. Great work team!
    (Updated on 27 Jan 2026)

    Answer from pro:

    Thank you so much for the great review! We know how stressful it can be to lose heat, especially in colder weather, so we are really glad our team could respond quickly and keep you informed throughout the process. We truly appreciate you choosing AtlasCare and trusting us with your home.

    Reply created 28 Jan 2026
  • Review from HomeStars user from Toronto
    Rating: 5 out of 5
    Review left on 26 Jan 2026
    Install or replace gas systems and pipes

    Answer from pro:

    Thank you for the five-star review! We appreciate you choosing AtlasCare for your installation and are glad to hear you had a positive experience. Your support means a lot to our team.

    Reply created 28 Jan 2026
  • Review from HomeStars user from Mississauga
    Rating: 5 out of 5
    Review left on 26 Jan 2026
    Repair or maintain heating system: No heat

    Answer from pro:

    Thank you for taking the time to share your experience! We are happy our team could help restore your heat and get things back to normal. We appreciate your trust in AtlasCare and your kind feedback.

    Reply created 28 Jan 2026
  • Review from Katherine, Scarborough
    Rating: 1 out of 5
    Review left on 23 Jan 2026
    Air cleaners and humidifiers: Repair; Humidifier
    TERRIBLE EXPERIENCE. NEVER AGAIN! ~ Replace Faulty Solenoid I contacted AtlasCare to replace a faulty solenoid in my humidifer. Even tho I advised co. that Enercare (after inspecting) said it was a solenoid issue, a diagnostic test was req'd at $170. This was marginally acceptable as the $170 would be applied toward the final repair cost when solenoid was replaced. Well, that never happened. Instead, after a failed attempt to remove the part, I was told that due to the mfr’s atypical design, the solenoid was “impossible” to remove. AtlasCare then recommended that I consider purchasing a brand-new unit from them for over $880+. Frankly, this was unreasonable. I declined and hired another HomeStars pro, who—without issue—successfully replaced the solenoid. No design issue. No attempt to upsell. Problem solved. This experience makes it clear to me that AtlasCare prioritizes short-term $$ over long-term cust. relationships. That’s disappointing, a shame and, frankly, a bad business model.

    Answer from pro:

    Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. Our recommendations are based on the assessment available at the time of service, and we regret that this visit did not meet your expectations. Our management team will reach out to review this with you. We appreciate you bringing this to our attention.

    Reply created 23 Jan 2026
  • Review from Sheldon Davis, Guelph
    Rating: 3 out of 5
    Review left on 22 Jan 2026
    Install or repair faucets: Install faucets, Purchase faucets, insta...
    They responded promptly and the tech did the work, the price for installing shutoffs was rediculously high, so we skipped that part, but the work he did was excellent.

    Answer from pro:

    Thank you for taking the time to share your feedback. We are glad to hear that our team responded promptly and that you were pleased with the quality of the technician’s work. We also appreciate your comments regarding the pricing. Our management team will reach out to discuss this with you and see how we can improve your experience. Thank you for choosing AtlasCare, and please do not hesitate to contact us if you need anything further.

    Reply created 22 Jan 2026
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