AtlasCare reviews (2545)

Our service was delivered in a prompt and efficient manner. The technician was conscientious in ensuring the house was kept clean and provided me with an explanation of all work to be carried out. He called prior to his arrival and head office called the previous day to confirm the appointment. We use AtlasCare for all our heating and cooling needs as well and have been satisfied for the past 17 years.

This review is late!!! My air conditioner broke in the summer. Kyle from Atlas Air came out and worked well into the night trying to fix it. No luck. The next day, Nemo from the office, was successful in getting me a new unit. Kyle came and installed it. They were both friendly and professional. It is working well. I have been with Atlas since about 1997.....in three different homes. I keep using them and trusting their service.

VERY happy with the service tech -- Alex B. He was extremely curteous, clean, & efficient. He was on time, and explained everything to my satisfaction. Would welcome him back anytime.

Our service tech (Alex) was friendly and timely. He didn't waste our time he went right to work when he arrived. Reassured us everything looked good. And I love how Atlas calls us to remind us our HVAC and furnace checks are due. With our busy schedules its nice to know someone is looking out for us.

Atlas for may years now has been maintaining our furnace and air conditioning equipment. Our heat stopped working on the weekend and with the help of online search sites we discovered that their quote for a new furnace was not only one of the most reasonable it comes with discounts from 3 sources, all explained in full by a sales representative who came out on a Sunday morning.! Our furnace was replaced on Monday morning! Can't say enough about their professionalism, care and understanding.

I have been a loyal customer of AtlasCare for many years. Atlas alerted me that our existing air conditioner had exceeded its expected life by many years. Verifying this independently, I decided to replace the unit rather than wait for a breakdown. The installation constraints were unusual and I worked successfully with Atlas to select a specialized unit and an appropriate installation location. (We were lucky that the old unit lasted. It was supplied and installed by another company but not in accordance with the manufacturer's specifications. This came to my attention when we considered the replacement.) Atlas was responsive to the particular circumstances. The unit was professionally and efficiently installed. Atlas stands behind their work by including its own warranty beyond the manufacturer's. A central air conditioner is not a commodity plug-in appliance. Therefore it is important to select an experienced and qualified supplier/contractor who can properly advise on suitable products for the situation and install the product with care and expertise. There are many bad reviews of air conditioners generally and I suspect that dissatisfaction frequently arises due to unsatisfactory equipment choices and installation.

Extremely courteous yet professional service by Deshawn and Travis. They were highly informative and prepared to answer any questions. They went out of their way to help suction out some extremities left behind by some birds in our exhaust fan, which was a huge headache for us. They presented us with photos displaying the condition of our air ducts. We have been with AtlasCare for over 10 years. The reason we continue to use their services, such as air duct cleaning, is because of their work ethic, quality assurance, professionalism, and exemplary customer service. Deshawn and Travis performed their job with immense professionalism and care. Thank you AtlasCare and team.

Another great visit from Atlascare. Alex B was very personable and diligent.. Furnace ready for another season. They arrive when schedule. Very respectful of your home. I am so glad I have my service contract with Atlascare

The technician from AtlasCare, Ricardo, was punctual, knowledgeable, and efficient. He was very professional and courteous, keeping me informed while he worked. I would recommend AtlasCare to anyone looking for this type of service.

Atlas employees are extremely professional. Starting with Jeff Maund's arrival to give us a furnace installation estimate. He was so knowledgeable that making our decision to go with Atlas was made very easy and confidently. Our furnace was installed approximately a week later by Gary & Gabrial. Once again, very professional, efficient and well organized. Arrived on time and our new furnace was up and running and all debri cleaned up within hours. Our duct cleaning was also handled efficiently. Technician Ricardo friendly and worked very efficiently also. Our house was left clean and neat. Overall our total experience with Atlas was exceptional.