AtlasCare reviews (2545)

Excellent, professional service by everyone you deal with at the company. Chris was great. Arrived within 2 hours when my furnace stopped working and returned quickly to complete repairs after parts were received. Elizabeth was great as well, working hard to find available parts.

My boiler's ancient and always breaking down. Atlas always solves the problem of the day (or night). Some day I'll get a new boiler from them but until then I have them on speed dial :)

Very good service, lots of info given over phone and email including a discount and some free disinfectant thrown in. We were given a 4 hour window for arrival and 2.5 hours for service. 2 hours into the window, we got a call saying they'd arrive in 10 minutes. Appreciated that. Deshaun and Garrett were super professional and courteous, keeping our home clean and explaining the process. Before and after photos showed a significant difference. Would use them again

The technician (Alex) arrived within 2hr window of appointment, was very thorough, answered all my questions (including on duct cleaning services). Very professional, and courteous, I will use them again in the future.

The installer for the chimney liner was on time and very efficient. For the furnace Dave D. and Alex S. were on time polite, tidy and efficient. They explained everything to me when the job was finished and completed the work ahead of the schedule which I was given.

Called Atlas to clean ducts for my house that recently underwent construction. Ducts were visibly filled with dust. They arrived and found my furnace room poorly designed to the point where they could not reach the main duct to attach their equipment. I asked what they needed and they patiently gave me instructions and time to break a hole in the drywall so they could reach the duct. They explained the entire process, let me do a once-over to check that I was satisfied with their work, and sealed everything off cleanly before they finished and left. I was very satisfied with the entire experience and would hire them again.

I have always been 100% satisfied with this excellent company! Yesterdays duct cleaning was no exception. They have great employees. Yesterday it was Ricardo and Anthony. Keep up the excellent standard of work!!

The service I've experienced from Atlas has been slow, unknowledgeable and frustrating. We had someone from Atlas come by to look at our HVAC system and diagnose our low humidity levels. He suggested a more powerful humidifier. A new humidifier was installed a couple of months ago and that's where things went south. The technicians complained about not knowing how to use the Nest thermostat and at one point they seemed confused with the plumbing for in floor radiant heat. A few calls to their colleagues and Google searches later, everything was working fine. Just over a month later the humidifier started making a buzzing noise. Another tech came out for a visit and diagnosed the problem as being a broken solenoid on the new humidifier, due to the hot water it was running from. Another tech then came a few weeks later to replace the valve. At first he also seemed confused with the Nest. After replacing the parts in the humidifier it turns out it was still making the buzzing noise. He suggested that a relay should've been installed when the new humidifier was installed and that the voltage has been wrong since then. A relay has been ordered, let's see how this saga ends. The techs have been really friendly and courteous but nobody seems to know what they're doing, nor have a solution that works. I'm incredibly frustrated with the delays and what appears to be an inability to get the job done right. Although Atlas was recommended by family, I can't fathom recommending them to anyone else. UPDATE: Atlas eventually sent a very experienced, knowledgeable and friendly technician to fix the system and make it right. I'm glad they followed through to make things work the way they were supposed to. They should have sent him in the first place.

My furnace broke down at around 3am on Sunday morning November 20th. Contacted AtlasCare at 7am, explained to them my situation and at 2:30pm their salisman, Ron Robinson arrived at my house to give me a quote. Later that afternoon received a quote from a competitor that left my wife and I speechless. Right then and there we decided to go with AtlasCare. Contacted Ron Robinson and told him to proceed with the order. At 8:30 on Monday November 21st their technicians Dave D. and Alex S. Arrived at my house with the new furnace and by 2:00pm we had heat in my home. For their excellent service and professionalism, coupled with Ron Robinson expedient work I can't thank AtlasCare enough for expediting my order. A special thank you to Mike Grochmal for possessing a special group of sales people and excellent technicians.

As always Atlas have done an excellent job. Today we had Alex B who came on time and spent time making sure our furnace was ready for winter. He was really good explaining what was done and giving me some advice on how to keep our furnace running without problems. He even took the time to say hi to my dog and complement her. Thank you Atlas your service always have been excellent!