I had an emergency following the coldest week on record in February in Toronto. The 40 year old boiler was making a strange smell. The repair person from Atlas Care came that day. He discovered the source of the problem (collapsed chimney liner and very old boiler held together by caulking). Needless to say I was in a panic about exposure to CO. However, the repairman was quite reassuring - his CO detector was not going off. Nothing of my existing system could be salvaged (nor did I want it to be) and as I had had plans for some time to replace everything with a dual system I was thrilled when the repairman told me that he could send over the salesman that evening.
Rudy (the salesman) provided a very, very thorough consultation and gave numerous reassurances about the install of the system and the way in which things would work. He also brought us two brand new space heaters to use while we lived without heat and hot water for three days. It was rough but not as rough as it could have been.
Then John came with two additional installers 36 hours later. He was very thorough in helping me to plan things out in the basement for maximum efficiency and took the time to explain the system to me. The installers made a full installation of the new system in 2 days. John and his crew were experts. We lost heat on Monday, they came Wednesday and we had it by Thursday at 5 that same week. This was done in addition to a full move of the system to the other side of the basement to have it vent out the side of the house instead of up the chimney (with the new high - efficiency systems this is possible). In addition to this, there was a full de-installation of nearly 7 decades of old pipes that created a wall of metal and cast iron between where the old boiler had been and where the new one was installed. The amount of labour was extensive and the team were incredibly skilled, efficient, respectful, and tidy.
Rudy followed up over the next two days to make sure that everything had been done to meet our expectations. He was extremely thorough and even took the time to explain the system to me over again.
The new install of the new hot water tank and boiler was seamless (beautiful!) with maximum space liberated in the basement. Everything was placed carefully in consultation with me and I could not have been more pleased and relieved. Yes, it was expensive, but considering that everything needed to be replaced as it was all well over the age when it could be rehabilitated, I did not expect that it would be 1959 prices. Atlas care also set me up with a financing company that provided an open loan that can be paid off any time without exorbitant penalties making the transition easier for our family costs.
All in all, Atlas Care made the experience effortless and I would not hesitate to call them if I was ever in such a position again. I plan to use their maintenance plan for as long as they offer it. If anything goes with the new system, I know that I can depend on them.
This was one February that I will not forget. I'm just glad that this company gave me such terrific support.
JP - York, Ontario
