AtlasCare reviews (2543)

Alex, Stephanie, and Denis showed up on time and with a great attitude. They did an excellent job and Denis was very thorough on explaining how the process works. They were very clean and put down protective floor coverings. They completely in the time they had estimated. Also the woman Lesya who scheduled the appointment was very nice and professional.

An excellent experience from beginning to end. Alex and Stephanie explained what they were going to do, they did it efficiently and pleasantly without any fuss. They cleaned up thoroughly after the work was completed and explained exactly what they had done before I paid for the work. I would not hesitate to use Atlas Care again for duct cleaning. This experience certainly lived up to the quality and reliability of the work we have had done by Atlas over the years for furnace and air conditioning servicing..

James & Adam arrived promptly when they said they would. After discussing location of the unit they put out their drop sheets and got to work. After installation went thru the manual and remote with James. Neat, respectful, punctual and pleasant to deal with.

The two technicians from Atlas Care answered all my questions, it was an involved project where an additional hole for venting had to be made through the outside wall. They were very professional and polite, kept the site clean, used drop sheets, swept debris. They sealed everything perfectly, making sure I was satisfied with the results. They explained clearly the various options for this application in my very small furnace room. Thanks Atlas!

Worry Free! That is the best way to describe dealing with Atlas. After Atlas came to conduct an annual cleaning/inspection on our AC unit, they advised it was leaking coolant. Being a reputable ISO certified company, they would not simply refill the coolant and allow it to continue leaking. After discussing the cost of a 'leak inspection' and the potential cost of repairing the leak, we decided a new unit was the way to go (old one was 14 years old). We did our due diligence and had representatives from four companies (including Atlas) come to provide quotes for a new unit and installation. Company 1 provided a phone quote without even coming to look at our home. Company 2 did come to our home, and provided a quote in under 5 minutes without even looking at the furnace in the basement. Company 3 was a little better, as they went into the basement, and spent a whole 10 minutes with us. Then Nickeel from Atlas came over. First he sat down with us for 30-40 min to discuss our needs, and the products offered by Atlas. He then went to the basement and took measurements and pictures of the furnace. He then looked at the old unit outside. It should be noted that Nickeel was the only sales rep to suggest we may want to consider moving the unit as it was currently positioned under a window. It seems obvious, but no other company suggested it, and I never thought of it! Great idea by Nickeel. After spending the time to understand our needs, and look at the system we currently had in place, a quote was provided. Clearly Nickeel and Atlas were more professional and thorough in their approach. We knew instantly that Atlas knew what they were doing. 5 min after leaving, I called Nickeel to advise we had made our decision (it was an easy decision!). Install was arranged quickly on a date that worked for me. James and Nick (technicians) arrived on time as promised. They laid out the red carpet (literally), to keep our home clean. In half a day they had the job done. They were patient with all my questions, took time to explain the new system, and left absolutely no mess. I cannot say enough positive things about the experience working with Atlas. I will end by saying this. Atlas was not the cheapest of our options. Other companies would have done the job at a lower price point. I truly believe you get what you pay for. Atlas may charge slightly more for their work, but I believe you receive a premium service in return. I will continue to turn to Atlas for all my heating and cooling needs. A big thank you to Nickeel, James and Nick. You were all GREAT.

Alex and Stephanie arrived on time, were courteous and professional, and worked very hard to complete the duct cleaning. They explained the work that they had carried out and gave me feedback. I am very satisfied with the completed job.

Atlascare technician Nimo Mansouri came to my house last evening to evaluate & fix the furnace fan blower motor. He was excellent, very accommodating & knowledgeable. Great guy, gave me good advice. Atlascare should keep him!

Eric was very professional and did a great job. I only wish there was a process for calling the client to confirm the technician will indeed be coming during the agreed timeframe.

Professional and thorough service by Alex and Stephanie. Very good experience overall and a great improvement in our indoor air quality. Highly recommend this company and it's people and would not hesitate to use them again.

Air conditioner would not start. Fast and very courteous. Diagnosed the problem to be a faulty capacitor. Got the A/C going within a hour. The only thing that I would question is that he did not have the correct size capacitor in his truck. So, he used two capacitors (a large and small one). It worked fine, but charged $125 for each, double the cost of a correct size capacitor. He did not inform me of the extent of extra cost before installing. Total bill $507. I realize my mistake in not asking for a written quote for repairs. Also, having to order and return with a correct capacitor would also have added similar (or more) cost. He was genuinely happy to have gotten our A/C running. I think AltasCare should consider reducing the markup on their capacitors in situations like these.