AtlasCare reviews (2542)

Very satisfied with the replacement of my existing furnace and AC. Gus was great to deal with, and answered all my questions. I also had a gas line run to the rear of the house for a BBQ. The installers - Gary, Harris, James and David did an exceptional job, and completed the somewhat complex install within one day. I would highly recommend the team to anyone.

Quick booking, professional service, took good care of explaining the service, laid out protective gear to make sure there would be no scratches or damages to our hardwood floors. Would recommend them anytime Dave and Shane anytime.

The sales rep, Daniel, was professional, informative, & punctual. We had a few issues to deal with regarding our reno.(relocating furncace, ducting & relocating HWH) He was able to provide many options. The install team, Gary, Nick & apprentice were punctual, friendly and worked well together. They were effecient and followed all our requests. The entire team was a pleasure to have in our home and we are confident that the furnace & AC will be adequate for our needs. We would gladly recommend Atlas for your HVAC needs. Thanks

We have used Atlas Care in the past with very good results, so we called them again to clean the ducts after extensive reno works. We were not disappointed again. Dave did a great job. He protected each area where he was working, maintaining high level of clennines. Dave oppened each and every monitor and return air covers and spent quite a bit if time on each of them removing the dust with compressed air. He used professional outdoor track with a powerful baghouse so in the end we have very clean ducts. Dave was very punctual, professional and spent time explaining to us what he was doing and how the work should be done properly. Thank you Dave for s job well done. We would use Atlas Care in the future and will recommend them and Dave to our friends.

We had a flood a couple of months ago and before we turn on our heat system, we wanted the ducts cleaned. Our concern was mould might have starting growing and once the heat hit it, well we would be sick all the time!! I goggled, duct cleaning companies and soon realized some are better than others. I picked AtlasCare because they are ISO Certified! After watching many news reports on Duct Cleaning "issues," I was extremely please to see they are Certified!! My youngest has asthma so we weren't taking any chances with the cleaning job we required! Our tech's were Dave, Shane and they did an awesome job! They respected our home and time! Great job "Boys."

Leo has been our service technician for the past three years. We find him very professional, prompt and petsonable. Leo found an error in the instillation of our new furnance and was able to fixed the error during the furnance check. We highly recommended Atlas Care and Leo.

I'm taking the time to write another review for AtlasCare, because they "recovered with flair" from a small misunderstanding. When I booked the first follow-up service call to the annual furnace maintenance program I'd purchased in January, I thought I was booking just the service, without the furnace filter & humidifier pad. The reason I'd wanted this is that the cost to include the filter & pad is $160, and these can be purchased at a hardware store for about $40, which I'd done, so had my own filter & pad at the time of the service call. However AltasCare thought I was booking the service call to include them, and the mistake was only discovered after the work was done & the filer & pad had been replaced by AtlasCare. When I explained the mistake, they corrected it without hesitation, by using the filer that I'd bought & replacing theirs, and removing this charge from the bill. While they could have taken the position that they'd already replaced the filter from their own inventory, and couldn't take it back, they chose to make it right & keep the relationship. Well done!

The guys were very professional ; they showed up on time. Shane & Nathan were very pleasant and did a very nice and clean job. They took the time to explain the work that they were going to do and what to look for. I would use them again.

The technician was very nice and knowledgeable. He took time to answer all my questions. He was helpful and he has done a good job regarding the inspection of the heating and cooling system.

Very professional, they came in and cleaning our ducts in the home. pleasure to deal with them, they did it all in the matter of two hours, and were punctual and very friendly. I was happy with the experience.