AtlasCare reviews (2543)

I have been using Atlas Care for about 30 years in two different homes. I have purchased complete HVAC systems from them over the years and utilize their Optimum maintenance program. Their service is always outstanding and this is just another case in point. Two weeks ago, while doing the annual maintenance on the furnace, the technician noticed that the CO2 levels were getting high and the temperature was also getting too high. I spoke with Nemo Mansouri, the service supervisor to consider my options. Nemo was very sympathetic with my situation and clearly wanted to do the right thing. I was on the verge of considering buying an entire new system. However, Nemo informed me that the heat exchangers were at fault but covered under the manufacturers warranty for the parts. Therefore, because I had the Optimum plan, he said the labour was covered. Why not fix it now and decide in the spring if it was time for a whole new system. Wow! What honesty and clearly a genuine caring for the customer. Steve Woods, the field supervisor came out today and did an amazing job of dismantling the entire furnace, replacing the primary and secondary heat exchangers and then reassembling everything. Up and running in a few hours. Steve arrived on time and finished within the time frame he estimated. My furnace room was left spotless. All is great. Another example of a quality company offering dependable, reliable and quality service. Kudos to Atlas. Recommend anyone to join their customer base either for a new install or ongoing maintenance. While they don't advertise as such, in my mind I believe Atlas offers a no aggravation approach to new installs and on-going support. My two cents. Hope that helps

Atlas helped us out a few years ago when our furnace died suddenly in the middle of a particularly cold January. Since then, we've used them for all our tune-ups and recently for our duct cleaning. They called to arrange everything, arrived on time and were very respectful of our home (and our pets, who were a bit spooked by the sounds of the cleaning hose). I would definitely recommend this company.

The technicians were punctual, professional, polite, and explained very clearly what they were doing. We will definitely recommend AtlasCare to friends and family. Fantastic service from the initial call to final installation.

Tenants at a Toronto triplex we manage reported a no heat situation on a Saturday, mid-December, at 12:30pm. I called Atlas Care and was immediately greeted by a phone rep. who collected all my info. and advised a tech would call within the hour, which is exactly what happened, and by 2:30pm, the heat was restored. The tech, Del, called when on site to inform me what he found when he arrived and all the items he checked while on site and then sent a detailed report via email. Del even called later that Saturday night to follow-up to ensure the furnace will still functioning as it should. The whole process from the initial phone call to Atlas Care to Del calling Saturday night to check up, was top-notch service and I was truly impressed! Thanks Del :)

Atlas handles my annual furnace service and maintenance. the service from Daniel was impeccable, from the personal introduction in advance via email to the prompt, polite, respectful and efficient service onsite.

Atlas provides a good service. They are prompt and their employees are always polite, personable & knowledgeable. Gas Techician/fitters take the time to answer any questions. I find this company honest and they never use pressure sales tackets. Very professional.

top shelf service: on time and efficient - part of the annual ATLASCARE heating and cooling service maintenance and inspection contract The service appointment was set up in advance and technician was on-time as promised. He completed the job promptly and explained it all in good form.

Eric is so friendly and knowledgeable. He goes over and above and explains everything in detail so you fully understand how your furnace is running. He makes suggestions and offers cost saving alternatives. Atlas sends the same technician, Eric, to my house every year for the annual furnace service, which I appreciate. Atlas sent a text message when Eric was on his way to my house for the appointment as well as a picture of him, which is a great safety feature, especially for clients who are not familiar with what their technician looks like. Atlas has modern clean vehicles on the road which speaks volumes about the company. They give their clients 10* service and treat their employees very well. I have been a client of Atlas for years and will continue to give them my business.

Lee and Hemon were polite and professional. They covered their work boots each time they came into my home (which is important when you have new floors) and they left everything spotless. I would recommend AtlasCare without reservation.

Lyndon arrived within the allocated time frame. He provided excellent service - professional, polite and friendly. Lyndon did exactly what was scheduled to be done - an annual cleaning and maintenance of the humidifier. I appreciate the excellent service I have received from Atlas Care over the years. I like the way they send emails to update you on the technician's arrival time and also a forum to provide feedback. Thank you