Brampton Hardwood Floors Ltd reviews (311)

Along with excellent costumer service and the lowest possible prices, our HUGE in-stock inventory is another of the special added values that have helped Brampton Hardwood Floors become the largest hardwood floor retailer in Ontario over the past 30-years. Almost every one of our approximately 30,000 customers per year enjoys the convenience of completing their purchase in one visit rather than having pay first and wait for their flooring to be brought in. We are the only full "cash and carry" hardwood flooring store around. None of our competitors can hope to match our in-stock inventory levels and quick, efficient service (not to mention our great prices.) Thanks for your great review and 10-star rating.

Hi Susan. It was our pleasure to meet and serve you at our Toronto store location. The store manager, Lina, embodies the foundation of our values at Brampton Hardwood Floors: great advice, best selection, lowest prices and top notch customer service. Thanks for your business and for the positive review.

As previously indicated, we at Brampton Hardwood Floors Ltd. want to work with you to resolve your concerns. We already offered to refund you for any product that was not delivered, and the installer has always been willing and ready to return. It was you who denied him any opportunity to do so. As you pointed out, our inspection did not reveal any problems and we would in fact welcome an inspection by an independent, NWFA qualified flooring inspector as we are certain that the findings would be the same. However, you would have to arrange for this inspection, as it would not be very "independent" if we did so. We look forward to hearing how you wish to proceed.

Thanks for the 10-star rating and glowing endorsement, from Lina and all of us at Brampton Hardwood Floors! We work very hard to give each and every one of our customers the best advice, quality, prices and selection and are always grateful when one of our many happy customers takes the time from their busy day to provide positive feedback.

Over almost 30 years in business, Brampton Hardwood Floors has grown to become Ontario's largest hardwood flooring retailer serving about 30,000 happy, satisfied customers a year. We did so by always treating all of our clients with the utmost respect and honesty. Kelley recently came to our store enquiring about a deposit that was apparently left with us in 2011. She had no paperwork or documentation showing that she left this credit, and we have no record of her leaving it either. Despite the unlikeliness of someone letting a deposit sit for four years without action, we gave Kelley the benefit of the doubt and did our best to investigate. However, as we explained to her, without proper documentation we had no way of verifying a deposit from that long ago. Notwithstanding, we offered Kelley some great pricing on quality hardwood, but she declined. If Kelley can provide the needed paperwork, we would be happy to accommodate her.

Lina is happy to hear that you were pleased with your purchase and the customer service provided by Brampton Hardwood Floors. We greatly appreciate your referring your neighbors to us. Rest assured that they will receive the same excellent customer service, top quality hardwood and lowest prices that is always provided to all of our approx. 30,000 yearly customers. Thanks for the positive review and 10-star rating!

Wow, you have been shopping with Brampton Hardwood Floors for about 25 years. Thanks for starting off with us all those years ago, and for your loyal patronage. We pride ourselves on long term relationships with our customers, and greatly appreciate when they come back to see us again and again, and also refer their family and friends. The excellent quality of workmanship and careful attention to detail that Mike always provides when installing hardwood flooring has over the years led him to be one of the installers we most regularly recommend to ensure that our customers get the best possible installation in addition to the best possible hardwood at the lowest possible price. A hearty THANK YOU from all of us at Brampton Hardwood Floors, and from Mike the installer as well.

Hi Catarina! It was our pleasure to serve you. We are happy to hear that you would purchase from us again. Repeat clients are a huge part of Brampton Hardwood Floor's nearly 30,000 annual customers. Thanks for the positive review and 10-star rating.

We are very sorry that you feel this way and that you decided to post this negative review, especially after all of our efforts to accommodate you and make you happy. As you know, we delivered to you in the midst of one of this winter's huge snowstorms. Our driver gladly ventured out in the dangerous conditions to ensure that you would have your hardwood when convenient for you. When he arrived at the house the driveway was covered by about three feet of snow. It was impossible for the truck back up on the driveway to unload. Even though it is the customer's responsibility to ensure that the driveway is accessible for deliveries, our driver went above and beyond and even offered to clean the snow himself if you would provide a shovel, but you did not. Thus, our driver had no choice but to return the order to our warehouse. We did our part to try and deliver but could not without your cooperation and had to come back a second time when the driveway was finally clear. It is therefore not fair to expect us to not collect a delivery charge for both trips. As to the extra amount purchased, you had measured and provided the area of floor to be covered and we supplied the appropriate square footage. We relied on what you told us. All Brampton Hardwood Floors staff and management tried their best to help you, even when your tone became belligerent and abusive. It is unfortunate that you feel this way but we always remain ready to speak with you anytime to try and address your concerns.