Brampton Hardwood Floors Ltd reviews (311)

Hi Lynn. Thank you so much for taking the time to give us a 10-star rating and post this excellent review about our unbeatable "quality, selection and prices". These three things have been the pillars of our success for nearly thirty years in business, as well as positive relationships and constant referrals from many contractors like Steve and satisfied customers like yourself. We are glad you are happy with your new floors and wish you many years of continued enjoyment.

Lina, like all of us here at Brampton Hardwood Floors, will always do our very best to do whatever necessary to make our customers happy. We are proud of our exclusive line of value priced, top quality Canadian made hardwood floors. As you discovered, no one but Brampton Hardwood Floors is able to provide locally manufactured hardwood at prices that compete with Chinese products. We are certain that you will love your new floor. Thanks for the great review and for the glowing recommendation. We hope to see you again.

It's so great to hear that you are happy with your new hardwood floors, Makram. Brampton Hardwood Floors can't credit for the installation though, as we are only retailers of hardwood floors. Installations are done by independent flooring contractors. However, when or customers ask we do provide the added value of assisting them in finding qualified professionals to get their job finished in a quick, clean, and cost effective manner. You were obviously quite pleased with the contractors we helped connect you with, which makes it all worthwhile. Thanks for the great review and for recommending us to others who are seeking the best quality hardwood floors at the lowest possible prices.

Hi Debbie, Further to our exchanged emails, we have carefully reviewed all of the facts and found that there was no shortage of boxes provided to you by Brampton Hardwood Floors in this matter. Your paperwork shows that you purchased a total of 88 boxes, or 1,944.8 SF, of Embassy 3 ½” White Oak Chocolate at a great, low price. Your invoices show that the purchase took place on two dates: (i) On Nov. 2, 2013 – you purchased the first 65 boxes (1,436.5 SF). (ii) On Nov. 5, 2013 – you then bought another 23 boxes (508.3 SF) Thus, 65 plus 23 equals a total 88 boxes purchased. The materials were picked up and signed for on three separate dates: (a) Nov. 8th – 46 boxes (b) Nov. 11th – 22 boxes (c) Nov. 27th – 11 boxes A total of 79 boxes were picked up rather than the total that were ordered and paid for: 88 boxes. This left 9 boxes in our inventory. Due to your miscalculations the extra 9 boxes (198.9 SF) were surplus to your needs and you therefore didn’t want to take them. Thus, when the last 11 boxes were picked up on November 27, 2013, we did the requested adjustment and credited you in full for the extra 9 boxes. In the result, there were never any missing 3 boxes from us as you claim. We did everything we could to provide our usual exemplary customer service. As a good faith gesture, we gave a full refund for the extra 198.9 SF of material arising from your gross miscalculations, without charging the 15% fee that is applicable as per your invoice. We repeatedly tried to explain all of the foregoing to you but discussions were ceased when your conduct become abrasive and your position unreasonable. We are sorry that you appear to be confused about the entire matter, and disappointed that you feel the need to post spurious allegations against us on Homestars. We remain available should you wish to calmly discuss the matter and review the backup paperwork at our store. We hope that you will reconsider your position and enjoy your beautiful, quality new flooring from Brampton Hardwood Floors.

Thanks for the kind words Rob. It was our pleasure to provide you with the excellent service and great prices that Brampton Hardwood Floors has become known for over almost 30-years in business. Recommendations and referrals like yours have helped us grow to about thirty thousand happy customers a year. Enjoy your beautiful new floor and grates!

Hi Jennie. Lina remembers you fondly and was pleased to help you find the perfect hardwood flooring for your home. Like all of us at Brampton Hardwood Floors, Lina loves serving our approximately 30,000 customers per year. We thank you for your kind words and 10-star rating, as well as for recommending us to others, and look forward to seeing you again very soon.

Thank you for returning to give us with the opportunity to provide you with more quality products and excellent prices. Thanks also for referring other to us to share in your great experience. Repeat customers like yourselves and client referrals have over the past almost 30-years helped Brampton Hardwood Floors grow into the largest hardwood flooring store in Ontario. All the best to you!

Lina, who is the manager of our Caledonia Road location, always makes us proud with her dedication to excellent customer service. She exemplifies the core values of Brampton Hardwood Floors: providing great prices on quality products, huge levels of in stock inventory, and treating our customers right. We are very happy that your great experience mirrors that of the nearly 30,000 customers we serve each year. Thank you Sam.

Hi Lynda. The manager of our Caledonia location, Lina, was very happy to meet you and to provide the excellent customer service that Brampton Hardwood Floors has become known in almost thirty years of operation. Lina, and all of us at Brampton Hardwood Floors, thank you for your business and your kind words of endorsement.

Thanks for the 10-star rating and glowing review, Sharon. We would love to serve you again for any future hardwood flooring needs. Enjoy your beautiful new floor!