Cozy Comfort Plus reviews (537)

With reference to Mr. Hitesh M.’s review, we regret that after all our good intentions and hard work, in the middle of a heat wave, when we were overwhelmed with AC service calls and technicians working a 16 hour+ shifts, we still managed to send him two technicians and 5 service calls. As we have been providing services for this customer for many years now, technicians are familiar with his unit and problems associated to it. Mr. Hitesh first called on Thursday night 24/May and was told that the supplier for his unit was not available at that time and a technician went to check the unit on Friday 25/May for which he could not find the required part, a technician also went there on Saturday 26/May, Monday 28/May which one of the required parts was changed, technician also went back on Tuesday 29/May and changed another part and had the unit working but did tell customer that if the unit stops again unit may require another part. Sure enough Mr. Hitesh called on Tuesday night 29/May that the unit is not working and when technician returned to check the unit on Wednesday morning, he was not home and Mr. Hitesh mother was very surprised to see our technician, she told him that everything is working fine and “we all had a shower last night” (Tuesday 29/May)!! She was very nice to our technician and thankful for his follow up with the job. We would also like to state that during all the back and forth, our technician also had contacted US to seek advice from manufacturer’s technical support to get the best job done for customer and as they had been having some problems with this unit in the past and their warranty would be over some time in August 2012, customer was advised that a newer unit with all the warranties would be advisable, we still do not know what part of this recommendation would make them upset, since they can purchase the unit from any contractor that they wish and they are not limited to us!!!!! We would also like to emphasize the fact that all the services we have provided for this customer has been Free of Charge and under warranty. As Mr. Hitesh’s 10 year parts and labour warranty runs out on 17 August 2012, we wish him all the best, as it has been a pleasure serving him during the last 10 years.

Thank you for taking the time to share your feedback regarding your recent experience with us. I am sorry we did not meet your expectation all the way. I will address this issue with our installation department immediately. My team and I are committed to provide you with the best service and will use your comment to improve our installation and customers’ satisfaction. Once again we appreciate you taking the time to share your comments with us and we hope you enjoy your new furnace for many years to come. Kindest Regards, Brian Kar General Manager

Dear J. Thank you for your comments on your recent installation. We deeply regret the experience you had with our team and you can be assured the feedback was shared with the appropriate department and team members. We would like to remind you that we hand pick our employees. All candidates must pass our very strict screening and extensive background check before being hired. They are all licensed, bonded and been part of our family for several years. I personally investigated your complaint and I was told your basement was very busy and disorganized on the day of installation due to your recent move. Please check all your boxes and speak to the rest of people who live there to find what you were looking for. I am always here to speak to if you needed service at any time. Once again, we appreciate your feed back. Brian Kar General Manager