Cozy World Inc. reviews (1436)

We bought a Goodman furnace from Boris at Cozy World at the end of 2011. I was hugely impressed with the service at the time—after dealing with the big guys for years and feeling like just a number, Boris took care of us, with personal, small-company service and 100 per cent professional service. They came on time, worked neat, tidied up after themselves . . . these seem like little things, but they're not. Today is New Years Day 2015 and we woke up to a cold house. Our furnace was showing an E2 error message. Did I mention it's New Years Day? No way we're going to get ahold of somebody. But I called Boris anyway and left a message. Less than an hour later, he called back, said he'd get his installer on it. The installer called in the afternoon, dropped what he was doing (he was spending the day off with his family) and came over to fix the problem. Amazing. The house is warm again. The cost of all this: $0. When I thanked Boris, he said, "You are my customer." Yes, I am. I still can't believe we got service like this, this fast, on New Year's Day. Best home/utility company I've ever dealt with hands down. Thanks.

What makes a great company even better? It's how they handle any problems after the sales and installation...these guys are great! Had a new furnace and a/c installed about 5 yrs. ago and ran into a couple of very minor issues. They will return your call and make sure you are happy, even 5 yrs. after the sale. From Boris to Cam to Fred.....these guys are honest, respectful and will not forget about you after the sale. I have recommended Cozy World family and friends and they feel the same way! Ever wonder why they don't advertise...it's because they don't have to. Thanks guys..........Tony

True professionalism from our first meeting with Boris regarding a new furnace and air coditioner to the expert installation by Kam and his team. This was a very positive experience for us and we would highly recommend Cozy World to our friends. Thank you all as we are now well and truly in a nice 'cozy world'!!

Let me start off by saying this: my wife and I have had MANY negative contractor experiences. Let's just say we have experienced almost every cliche horror story in the book. So when were in the market for a new furnace we came here and found Cozy World on Homestars. We were blown away by how many 10-rated reviews they had so we had to call them. And right from our very first conversation with Boris and his visit to our house to assess the project, right through to Kam and his great crew handling the installation - every step of the way they were professional, courteous, trustworthy and respectful. I would not hesitate to recommend them to my closest friend, family member or anyone who is in the market for a new furnace. They made us feel comfortable and important and the job was beautifully done. Remember, we've seen the worst, and Cozy World was the best!

We need to replace 20+ years furnace and AC. This all-start 10-rate of Cozy World provided me with confidence to get a good deal and installation. The job is done very well, price is good and Boris and his team definitely worth the rating.

I had to replace the old furnace and AC unit. I used HomeStars to find a good contractor and...I have found an Excellent one: Cozy World. Farhad was very professional and explained to me step by step what needs to be done. He helped with the paperwork to get rebates from Lennox and OPA. I recommended Cozy World to others and they were equally satisfied. Great contractors are hard find and I am happy I used Cozy World !!!

Had Cozy World install my AC and furnace in my primary residence two years ago, and was completely satisfied with pricing, service, follow-up. So Boris and Cozy World were my obvious choice for having installation done at rental property. Excellent product, excellent installation service by Kam and his team. Great communication throughout, impeccable cleanliness after the project. Plus they disconnected and hauled off my ancient AC unit for $100, less than other quotes I had received. Pleased to see they are evolving their product line too, keeping on the cutting edge. These guys know their stuff. have a reasonable pricing structure. I could not recommend them more highly!

My Furnace malfunction (during winter) because of crack in the heat exchanger, something very expensive to replace, so I needed urgently to replace the furnace. Boris was very responsive and accurate in his offer. I got 3 offers before his, so I can compare. I decided to replace both Furnace and AC at the same time. Both 20 years old with SLP98 furnace (10Years parts warranty) & Airconditioning 14ACX (10 years parts warrany). The job was done on time, and the quality of the workmanship excellent. I agree with all previous 718 positive reviews in Homestars.com S.M. Richmond Hill, ON

We had Cozy World install a new furnace and air conditioning unit at our old house and they did a terrific job. Since then I've recommended them to friends who've been equally pleased - not just with the quality of the work and the follow-through but with the price as well. Recently moved to a new place with an old furnace and had Boris come by again. His installers were there super quick and did a great job on the install. Happy with a nice new quiet furnace and smart thermostat. Highly recommend this company.

Another happy customer here. I woke up this morning in a cold house, the furnace didn’t heat the air. I checked TSSA site for licensed contractors in my area, Home Stars for customer’s feedback and picked Cozy World Fred walked me through some trouble shooting steps over the phone, explained what might be wrong with my furnace and gave a quote. He arrived on time and replaced the broken part. I was impressed how fast, professional, courteous and knowledgeable Fred is. Folks, if you are looking to fix your furnace - look no further and call Cozy World.