Enercare Home Services reviews (4662)

Enercare tech Joe Bucci has performed our semi annual HVAC inspections for the last 5 years , and has always been very professional ,knowledgeable and efficient in servicing our heating and air conditioning needs . He is a definite asset to enercare and would not hesitate in recommending their service's !

Our air conditioner broke down and we decided to purchase a new one. We met Hamid from Enercare who presented himself as an engineer, experienced in installation etc. We signed a contract and scheduled the installation of new air conditioner, furnace and a larger water heater for Friday Sept 22nd. We knew that a heat wave was coming and wanted to ensure the job was done as soon as possible. The installation crew showed up on time but advised us that the installation could not proceed due to space limitations, proximity to a shower etc. The space used for our current air conditioner was not sufficient for the new one and our current water heater was going to be red –flagged as it is too close to a shower. Apparently we had no choice but to move to a tank-less water heater with a monthly cost of $30 more per month. The water heather that Enercare had installed just a few years earlier was now apparently so dangerous it has to be removed (we hadn’t made any changes to our house since the installation). Hamid also advised that they now needed additional equipment to install the air conditioner which may cost more. He couldn’t tell us how much that would be until they did further inspections but repeatedly told us how they had to rent expensive equipment etc. but we had to commit to proceed if we wanted the installation to happen the following Monday. The funny thing is that they are supposed to have a guarantee that installation costs will not change etc. Also I now had to take an additional 2 days off of work as this was now going to be a 2 day job. 3 days off work to get a new air conditioner seems ridiculous to me. When I told Hamid how frustrated I was, he never apologized, was extremely rude and refused to provide any escalation process after repeated requests. He went so far as to say “I am just a sales guy, I don’t know about installation guidelines”, “I can’t do anything for you, you have to talk to a manager” however he also said, “the mangers don’t have time for customers”, and “managers don’t want to talk to customers”, “nobody is going to do anything for you, this happens all the time”. I called the customer service line and asked for this to be escalated and nobody called back. Over the weekend it was 40 degrees with the humidex and Hamid, while telling me I was putting my children’s lives in danger with my current water heather, began threatening to cancel the deal altogether as it was “too difficult” and he was not going to make enough commission. He said we should have known all of this as we have an older house. You would think that the sales rep should have a basic understanding of the clearance required to install an air conditioner and could have seen this coming. Also, working in Toronto one should have some experience with older homes. Why are we expected to be the experts? They then installed the water heater without a proper outlet and told us an electrician would call us. That didn’t happen. When we called to follow up and make the appointment for the outlet and the duct cleaning we were told that there was no record of the free duct cleaning. Then we somehow were disconnected. We finally made an appointment for an electrician to come to the house and instead they sent a technician that couldn’t do the installation. So 3 weeks later we still don’t have an outlet and no record of the free duct cleaning we were promised. I have called to escalate a number of times and they always say that there are no managers available. We have never received a call back from the mangers that they apparently e-mail with each call. Incredibly frustrating, we will never deal with them again as they make every step VERY difficult and constantly mislead their customers.

Called this am furnace not working properly.I have maintenance plan so from the first call this am to Enercares service no to the visit from the great technician Danny McLeod the furnace was fixed in one day.Very pleased with service today. Alyson

My Wife and I are happy to Have Enercare on board to take care of our Water Heater. It allows us to sleep at night knowing we won't have a problem should anything happen. The replacement process of our old 20 Year old heater was fast and efficient. Installers did a nice job.

Enercare called on Tuesday and we scheduled a service appointment for Thursday from 12-4. They showed up at noon-which surprised me. The service person put booty on like it was part of their routine. - showed me they cared. He got right to the job without delay with little conversation and the job was done. So he was on time, professional, made eye contact, dressed appropriately and wore booties. A job well done.

I moved recently into a home with a 15 year old water tank rental. The tank has been paid for about four times over by now. We bought a new tank and cancelled the rental but had to continue to pay rent on a tank sitting in our garage until they picked it up. Company insisted the whole tank had to be returned. Had to pay about $75 plus tax for this. Guys who picked it up from Enercare said only plate needed to be returned. I could have easily returned the plate and not paid their pick up fee. Enercare will not do anything about this. Tank is obviously going to be scrapped. Calls into manager were not returned in a timely manner

Thank you Shaun and Tom from Benchmark for your professional service today . arriving on schedule and completing the task with little disruption to our afternoon routine . Appreciate your empathetic demeanour , coming into our home. We have one son, who is currently undergoing chemotherapy & having a rough bathroom day . Your prompt service and ability to work around his needs was appreciated! Thank you

Disappointed with the services provided by their sub contractors. Even the manager did not respond to my complaints. I am charged without a invoice and justification till date. Protection plans should include Planned Preventive Maintenance to avoid break down.

The technician was very patient with my many questions. He made sure he explained the issue/problem before tackling it. I was also very impressed with his manners and pleasant disposition!

Kyle and Casey were on time and efficient. They took the time to explain everything to me. This survey is way too long though. They are wOrth doing it for....but otherwise I would have quit a long time ago.