Enercare Home Services

Rating: 4 out of 5

Enercare Home Services reviews (4662)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 9 Jun 2017

    Technician Said They Don't Fix Condo ACs

    I called Enercare to have some repair work done on my condo's AC and signed up for their monthly plan. My condo is currently rented to a tenant. The service rep I spoke with was wonderful and noted down the details. I specifically mentioned during the call this was for repair work on the AC unit in my condo. It's not a huge, central building AC - every suite has their own self contained AC (not a blower.) When the technician arrived, the technician apparently told my tenant that they don't fix AC units in condos?!?!?! WHAT?!?! Instead, I'm left with a bill for $99 +HST for something that, if true, TOTALLY should have been mentioned during my first call. Pretty frustrating. I'm giving 2 stars only because the service rep I spoke with during the booking call was very pleasant.

    Answer from pro:

    Hi Chris- I am so very sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will have this looked into as soon as possible. Thanks!

    Reply created 9 Jun 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 8 Jun 2017

    Furnace Maintenance - Don't Jut Walk Away - Run!

    Enercare has been my furnace cleaner and service repair company for about 4 years. When considering options regarding a new AC and furnace, I kept getting conflicting stories from Enercare. First, about what products are available and sold in Ottawa (they were incorrect), then about my contract. One rep explained that I had renewed my contract last December which was not true. When I demonstrated that inaccuracy, another said that when I signed up 4 years ago I agreed orally to automatic renewals without their giving any notices, but that I could cut costs by eliminating the cleaning portion. When I wanted to take the cheaper option, I was told I would have to take a new contract that would last much longer. I'm VERY DISAPPOINTED with such poor customer service

    Answer from pro:

    Hi fbarree163- I am sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will look into this for you.Thanks!

    Reply created 8 Jun 2017
  • Review from Eileen
    Rating: 5 out of 5
    Review left on 7 Jun 2017

    A/C service

    Service is part of the monthly fee package that I pay to Enercare. This provides an annual furnace service check and an annual check of my air conditioning unit. Very pleased with the service.

    Answer from pro:

    Hi Eileen- This is great to hear. Thanks for taking the time to share your experience.

    Reply created 8 Jun 2017
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 7 Jun 2017

    Air conditioner Maintenance

    Under air, heat and plumbing maint contract with Enercare and has always been great service, well worth the money! Knowledgable and courteous technician with tips to save. Thanks! Will continue with this plan!

    Answer from pro:

    Hello- Thank you so much for the wonderful feedback. I'm glad to hear of your great experience with us!

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Jun 2017

    home plan

    DO NOT PURCHASE THE HOME PROTECTION PLAN! It is more frustration than convenience, I am shocked at the lack of customer service and accountability. Every service call takes multiple visits and our last service call was a nightmare. The technician called in with a window and then never showed up when I followed up he said he forgot. I called enercare and was told I would get a call back in 72 hours, that was almost two weeks ago. It seems their technique is to never allow customers past their gate keepers so they dont actually have to deal with customer issues and concerns. I would not recommend this service to anyone.

    Answer from pro:

    Hello- I am so very sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will have this looked into as soon as possible. Thanks!

    Reply created 7 Jun 2017
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 6 Jun 2017

    Maintenance of Air Conditioner

    Service person arrived within the time period. He was respectful and professional. He explained his findings in a knowledgable fashion. I was completely satisfied with the service provided and will be pleased to recommend Enercare to friends and family.

    Answer from pro:

    Hello,thanks for sharing! Happy to hear you had such a positive experience with us. Your note is much appreciated!

    Reply created 7 Jun 2017
  • Review from Masters Family
    Rating: 0 out of 5
    Review left on 5 Jun 2017

    water heater

    We've had 2 enercare technician's in to fix our water heating tank issues (no hot water). Second was worse than first. First 'looked' at tank, declared it fine & left. Second, had me burn my hand by asking me to touch pipe (I had assumed it would be like touching the outside of a warm oven; wrong - I required ice on hand rest of appt.)... still - fixed nothing & we have 3 young children & no hot water. Will be looking to hire someone else.

    Answer from pro:

    Hello- I'm sorry to hear about this experience. Please email me at support@enercare.ca with more details including the name and address associated with your account and I'll look into this case for you. Thanks!

    Reply created 5 Jun 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 5 Jun 2017

    Enercare Home Water Heater Rental

    I moved out of my student apartment with Enercare water heater rental over a year ago (closed the account, informed customer service that a new student would be coming in etc.). However, I have received two bills since then, the first 10 months after moving out and the second 13 months after. Called to deal with this after the first bill - said it was taken care of, obviously was not. Additionally, there is no explanation to accompany the charges. When I call CS, I get no real explanation and each call takes 40+ minutes as every question I ask, I am put on hold and receive no actual answer in the end anyway. Now I owe a $75 cancellation fee, which was (of course) not mentioned when I actually called to cancel my account a month prior to my departure. Classy. Definitely WOULD NOT recommend.

    Answer from pro:

    Hello- I'm very sorry to hear this and completely understand your frustrations. Please email me at support@enercare.ca with details of your account, including address and phone number, so that I can look into your case. Thank you!

    Reply created 5 Jun 2017
  • Review from Greg WALKER
    Rating: 5 out of 5
    Review left on 5 Jun 2017

    furnace repair

    My furnace was down. I called and got an appointment that night. The window was 4 hours, but the technician called and offered to come early. He (Larry) traced the problem, got the part and had the furnace back up in no time. Then he showed me some tips for maintaining the furnace and when to have the dehumidifier on. Very helpful and informative. Highly recommended.

    Answer from pro:

    Hi Greg- Thank you so much for the wonderful feedback, I will certainly pass your note along to Larry!

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2017

    Amazing service

    Technical Amazing person come to my house, very friendly, very professional and knew what he needs to do in less than 3 min. Customer service was amazing, explain the protection plan was amazing idea as well. This is perfect company to be honest. I bought my house and hot water tank was there but i ave to thanks the previous owner for selecting ENERCARE

    Answer from pro:

    Hi Ahmed- This is great to hear. Thanks for taking the time to share your experience!

    Reply created 5 Jun 2017
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