Enercare Home Services

Rating: 4 out of 5

Enercare Home Services reviews (4662)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Jan 2017

    Poor service only care about selling protection plans

    Furnace was not working. Called enercare to repair the problem. They do not care about providing a good service with their main goal being to sell a coverage plan. Their diagnosis of furnace problem was done quickly and was inaccurate and felt pressured to purchase a monthly coverage plan. I sought second opinion from Simply Comfort who spent time to diagnose the problem correctly and provide the best service possible.

    Answer from pro:

    Hi ravl- I'm very sorry to hear this. If you require any further assistance, please email me at support@enercare.ca with more information. Thank you.

    Reply created 9 Jan 2017
  • Review from Rita Plampe
    Rating: 5 out of 5
    Review left on 5 Jan 2017

    Boiler inspection and cleaning

    Just wanted to let you know that today a fine young man called Andre came to inspect and clean the boiler. He was extremely efficient and meticulous, not to mention being very personable and helpful with information about the boiler and water heater. Excellent service! Much better than last year's appointment which was not nearly as thorough. Very pleased with the service call.

    Answer from pro:

    Hi there - Thank you so much for the wonderful feedback, I will certainly pass your note along to Andre!

    Reply created 30 Mar 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 4 Jan 2017

    HORRIBLE COMPANY / LEFT US IN THE COLD!!

    horrible..did maintenance and they shut out service down left us in the cold and never ever called to see if we were ok. tried to sell us a product we did not need. took advantage of us . SHAME ON THEM. we bought a new furnace at half the cost they tried to sell.

    Answer from pro:

    Hi there- I'm very sorry to hear this. If you still require assistance, please email me at support@enercare.ca with more details so that I can escalate this matter. Thank you.

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 Jan 2017

    Not hot water since December, 2016

    Worst company, very dishonest, not taking responsibility, will say anything t o cover up. I volunteered to get my hot water tank checked, as we bought our new home, wanted to know if it was sound. Gift tagged because of a B-vent. Issue was they aren't able to climb as they need a cherry picker, rules is under 3 meters, they can climb under that height. Goes on, Please try to find some other company

    Answer from pro:

    Hi Jack - I'd like to learn more about your experience. Please email me at support@enercare.ca with details of your account, including address and phone number, so that I can access your case. Thank you.

    Reply created 9 Jan 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 30 Dec 2016

    Maintenance Contract

    Home Care came into my home under a furnance maintenance contract. Ever since that first visit it has been one mistake after another. Enercare RED LINED my hot water tank that they INITIALLY incorrectly installed. When they sent Techs in to move the tank, they apparently needed to also move a drainage hose from my humidifier. After they left I had a flood in my laundry room caused by the drainage hose they move. Enercare came back AGAIN to apparently fix this issue. So NOW I have the PUMP going every 5-10 minutes. I moved the drainage hose into a large bucket & guess what the pump is not going every 5 minutes. Again NEVER had this issue before Enercare came in. Enercare have had THREE chances to fix, I asked Enercare to let me call a third party & Enercare pay the bill. Apparently I NEED TO WAIT three business days to wait for someone to call me back. DON'T DO IT!!!! DON'T GET HOOKED INTO A CONTRACT WITH THIS COMPANY!!!!

    Answer from pro:

    Hi there- If you have still not been contacted by a representative, please email me at support@enercare.ca with your address and phone number and I will escalate this matter for you.

    Reply created 9 Jan 2017
  • Review from JM
    Rating: 0 out of 5
    Review left on 30 Dec 2016

    Ener(doesn't)care

    Called to cancel a heating protection plan as I had a new furnace and A/C installed by a local contractor who beat the Enercare quote by over $3000!! Was advised that my plan had automatically renewed two months ago and that I would have to pay the remaining 10 months to get out of the contract. Over an hour on the phone and no resolution. Moral of the story-Don't use this company.

    Answer from pro:

    Hi JM- A reminder is sent annually prior to the renewal anniversary date alerting you that your plan is set to renew. Similar to most contracts, there are costs associated with opting out of the contract early. To review the Terms and Conditions of your contract, please see here: https://www.enercare.ca/sites/default/files/assets/library/pdfs/enercare_terms_and_conditions_nov_21_2016.pdf

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 30 Dec 2016

    enercare

    Worst company ever! 8 service calls in 1 month. And they now say it is a lifetime contract even though it does not work. Stay away at ALL COSTS!! Horrible company

    Answer from pro:

    Hi Greg- I'd like to learn more about your experience. Please email me at support@enercare.ca with more information so that I can assist. Thank you.

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 28 Dec 2016

    service

    For the last 5 years i have paid for a “Heating Maintenance Plan with Enercare, which costs $9.99 a month. Under this maintenance plan, as a customer I have the right to have my furnace checked once year. In October this year I called Enercare to have my maintenance visit. When I called to book the visit i explained I have the maintenance plan. The technician came, checked the furnace that was ok, but the thermostat was a little bit lose. The technician changed the thermostat and advised me if I upgrade my plan from " Heating Maintenance Plan" which cost $9.99/monthly) to "Heating Protection Plan", 23.99/monthly, I would not pay for labour. I upgraded it and when got my next bill Enercare had charged me $111.87 for the visit PLUS $79,92 for the Heating Maintenance Plan I have called several times to dispute and now Enercare refunded me the $79.99 and is charging me the $23.99 +plus tax a months, but refuse to refund the $111.87 for the visit.

    Answer from pro:

    Hi Buzlos1- I'd like to investigate this for you. Please email me at support@enercare.ca with your address and postal code so that I can access your case. Thank you.

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 27 Dec 2016

    dishwasher repair and dishonest contract practises

    Have been paying through the nose for a long time. Cannot get out of contract because never receive the renewal notice that conveniently goes into my "email thrash". Finally needed a dishwasher repair, techie comes over. Cannot fix it but leaves us with a chipped kitchen counter, a dishwasher that now does not work at all anymore (over the holidays), and breaks the pipe and now we have a leak which destroys ceiling in bathroom downstairs. Have to deal with sassy Enercare reps on the phone to finally get someone to fix the pipe. No apologies, no solutions. My husband fixes the ceiling out of pure frustration and they tell us to wait for another month before it can be fixed. What a total joke this company is. BE CAREFUL and don't sign up with Enercare.

    Answer from pro:

    Hi eva- This is disappointing to hear and I apologize for this experience. If you require any further assistance, please email me at support@enercare.ca and I'd be happy to assist. Thank you.

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Dec 2016

    Water heater repair

    Enercare technician arrived same day; went back to his depot for the parts; returned and installed them. The $777.00 cost was totally covered by our protection plan. I couldn't want better than that.

    Answer from pro:

    Thanks so much for sharing! Have a great day.

    Reply created 9 Jan 2017
Get in touch