Enercare Home Services reviews (4662)

Excellent and prompt service, the person who came was very polite and explained everything that was happening very clearly. I will definitely recommend this service to my friends and family.

I have always had an electric hot water heater. My current tank was 16 years old and began leaking. This was not an emergency (yet). I contemplated having a power vent natural gas unit installed but the cost would be in excess of $1000. I searched around for rental units and discovered Enercare. The representative was very pleasant and thorough and answered all of my questions. I called on a Tuesday afternoon at 4:00pm and was totally surprised when I was told that it could be installed the next day between 8:00am and noon. The installers (Scott and Troy) called before arriving at 10:00am. I was totally surprised when they rolled out several red carpets. They were friendly, courteous and very professional. They removed the old tank and installed the new one very quickly and installed the venting for the power vent. They left the premises in immaculate condition. Scott even left me his personal phone number should I have questions or concerns. I am more than impressed with Enercare, especially the installation team, and would highly recommend them to anyone. The icing on the cake was the special offer they have in place until the end of August, 2016. A $100 prepaid Mastercard gift card which they mail to you in 4-6 weeks. That is equivalent to almost 4 months of free rental! I'm hoping my relationship with this company continues positively for many years to come and trust that if I ever require service that it is just as pleasurable and timely. Should I ever need my furnace replaced I will not hesitate to contact Enercare.

Our hot water pressure dropped to almost nothing, so I called Enercare and made an appointment for a technician to come out and take a look at the water heater. He arrived on time, was very pleasant, and checked the unit thoroughly. He took time to explain the problem we were having, resolved it very quickly and left the basement tidy and clean. My experience with Enercare was extremely positive and I would recommend their services without hesitation.

" The service is reliable. I find the technicians are knowledgeable and willing to take the time to explain things Service calls are punctual and within the time frame arranged. They call ahead of time to advise of their arrival time

I genuinely don't know where to begin. I am so dissatisfied by the service I am at a loss for words. If we were not locked in for another 10 months or so, I can guarantee I would have already cancelled my 'protection plan.' I am still trying to figure out what I pay monthly for! By the time we purchased a portable air conditioner & had our dog in daycare as the home was not livable, we could've had the air conditioner fixed by another company & in less time. To their credit, after calling about the issue with our air conditioner we did get same day service as our plan guarantees. Unfortunately, this did not mean our air conditioner was fixed. It took EIGHT days for the proper parts to come in. It got to the point where we genuinely could not stay in our home because it had reached over 85 in the house as it was pushing 40 with the humidity outside. The technician disconnected all power to the unit so we couldn't even turn the fan on to push around the dead air. He also told me on site the parts would take no longer than 48 hours. When in actuality, they took 192--8 days as previously mentioned. Nothing was ever company wide--timelines, policy's & general information was different every single time I called. If my husband called he would get a different answer than I received just minutes earlier. It was honestly hectic, frustrating & confusing each time we called. I had also called other companies to find out how long it would take them to get the needed parts for a point of reference--each company told me they could have them within a day. This confused me as the estimated timeline from Enercare was 1 week. I phoned Enercare back & asked why their timeline was so much longer. I suggested if perhaps I was able to get the part through another company, they would be able to perform the service & reimburse me for the part. I eventually ended up speaking with management who told me I could certainly do this & then we could "request" reimbursement. Of course I did not proceed with the hope that I 'might' be reimbursed for the product that is covered under my protection plan. This supervisor also told me I could escalate my claim to the head office by following a few steps & would hear from them within 24 hours. I did said steps & never heard back from anyone. What delightful service! Finally 8 days later the part arrives! We were told to call immediately when the part arrived so they could schedule an emergency service as it was their "top priority". My husband called before 5pm (as we were told if we did it could be scheduled for that evening) & after waiting on hold for 30+ minutes, the representative said she could book us a service for Saturday-- 4 days from said conversation. She claimed it had to be put in by the same technician who diagnosed the problem. At this point, my husband was fed up & asked to speak with management. Management apologized & said this is not the case (again, constant misinformation) & they would try for sooner. Then again after another 25+ minute hold, we had an appointment booked for the following morning. How booking a simple service takes 1 hour & requires management is absolutely beyond me. In addition to the headache of trying to get our air conditioner fixed in a somewhat timely manner, I had a representative trying to sell me on Enercare's pipes & furnace plan. Given the circumstances, a pushy salesman was the last thing I needed to deal with. So to summarize, neither my husband or myself would ever recommend Enercare's protection plan/ customer service etc to anyone. It was an absolute nightmare & I am beyond appalled at the disappointing service we received. If you are looking for fast, professional & effective service, please look elsewhere.

The gentleman who serviced our air conditioning was absolutely courteous, professional and very knowledgeable. He was not bothersome and explained all details at the conclusion of the appointment. I will definitely recommend Enercare to family and friends.

Great quick service. I needed a new water heater and Enercare was quick to book the appointment and install it. The girl I spoke to was very professional and answere all my questions and explained everything to me. The men that installed the water heater were just as professional. Great customer service!

Due for maintenance and added an air conditioning plan on top of what we had.Was extremely pleases with the gentleman who took the time to go over everything with us.It is rare to find anyone who really cares about the customer any more and this company"s rep was terrific.He needs to be cloned!

Waited all day for a 9 AM appointment to replace my water heater. Guy showed up and I asked that he correct strange routing of pipes to/from the existing rental water heater committed by the previous installer that is causing much banging. He agreed that it should be done, but explained that Enercare only pays for a quick install. I said I would call Enercare and get them to authorize the correct work. While I was on the phone, he left. Odd. The woman on the phone said that the installer said that I refused the work and charges? Bull. That was not the conversation. So I said I didn't want that guy back again since he was not truthful. She then said they would send no one else out. Huh>? So screw it, I will buy a water heater.

I chose to cancel my heat protection plan at the end of the contract term in January 2016. There was an overpayment on my account of $26.73. After a couple of phone calls a check was issued in March. I called in April , may and June for an update on the progress of my refund. Fast forward to August 12, 2016. Still no check. I called Enercare yet again and got "I don't know what happened" I even spoke with the supervisor and got the same answer and she would reissue the check which I have to wait another 4-6 weeks for. There was no way it could be sooner. When it comes to getting a refund back from this company, it is worse than pulling teeth. I have never had such a run around. Yet they expect their payments in a timely manner and if they are not then look out.