Enercare Home Services reviews (4662)

We had an ongoing issue with controlling the heat from our fireplace. John came to service our humidifier & then took the time to discuss our issue. He researched & found the perfect solution. Then Enercare sent him back to with the tools & supplies to fix the problem in a professional manner. Thank you John for being so invested in us, your customer.

Hot Water Heater stopped working, rental unit. Customer service was excellent and friendly. Very personalized. Appointment was set up immediately, service given on the same day and after my work hours, therefore no inconvenience to my part. Tech confirmed arrival time, fixed the problem! It was the easiest service call ever placed. Thank you.

Terrible! After attending our home for issues with hot water tank, refused to fix it, now trying to make us pay a full year of service after we buy private!

This Company has excellent service from the time you phone them and the tech comes to your home to do service for you! This is amazimg to have this professional service you can trust! Thank you to Enercare .

MAR 2016: I recently received my FREE yearly maintenance check-up for my furnace. I have to say, a part of me is always leary as I expect them to come up with some sort of additional costs. But in the last 3 years that has never happened. The service tech was knowledgeable and offered advice on how to keep my furnace maintained. No cost other than the maintenance program fee ($9.99/month). They were very accommodating in terms of scheduling as well. Thanks for the great customer service! UPDATE (JUN 2016): I recently signed up for the A/C maintenance plan and received my first free maintenance. Everyone throughout the process (customer service rep, technician) was professional and courteous. The service tech was very knowledgeable and offered advice on how to keep my A/C maintained. Again, no additional cost (other than the fee for the maintenance program: $4.99/month). Great customer service through and through.

Our request for service was dealt with professionally right from the first call through to the final installation of our new rental water heater. Everyone we encountered was courteous, efficient and knew what they were doing. They gave us a strong sense of confidence in their abilities and that they would get the job done properly on the first go round. We are very pleased with the service and would recommend them.

I called enercare regarding a plumbing issue. The technician came out 2 days later. The service by all parties including the technician was professional and knowledgeable. I would recommend enercare to everyone.

Everything from our initial service call when our furnace had unexpectedly stopped working, through the sales process and finally to the prompt and very efficient installation of a new furnace -- every step far exceeded our expectations.

Furnace died last night during a cold snap. Thought the repair and maintenance plan was a good deal. $179 for service call, up to $500 in parts/labour covered, and then $30/month for one year. A friend who works in HVAC said he charges $150 for a service call and it's rare to have a repair that costs less than $500, so this is actually a decent deal. Except, the service technician told me the part needed to repair our furnace cost $900. I thought that seemed expensive, so my friend checked and found the part for $500. Understandably, we are angry and feel ripped off. Right now I have made arrangements to have the furnace repaired by an independent contractor and will just eat the cost of the Enercare service call and chalk it up to sucker tax. Still waiting to hear if Enercare will let us out of the maintenance contract. We were going to look into upgrading our rental hot water heater through them, but now we've decided to purchase one and have it independently installed. Done with Enercare.

TLDR: Good luck trying to cancel. Enercare made it as difficult as possible. My mother passed away in early February 2016. She had a heating and cooling plan with Enercare. I wanted to stop the contract from automatically renewing (since Enercare employs negative-option billing), and also wanted to make February the last billing period (plan expired in April). Simple, right? I went through this process with Rogers Cable, and it was (surprisingly) easy. No Death Certificate required, charges pro-rated to half a month's billing, a follow up letter confirming all this received in the mail 3 days later. The first agent I spoke to at Enercare demanded a Death Certificate, thankfully, an electronic copy would satisfy them. I requested the service not re-new: done, I was told. Then I asked to pro-rate the remaining part of the contract. Refused. What? So death does not release a client from your contract? No. Seriously? Yes, I can send you our Terms & Conditions. I get the Terms & Conditions via email, but there's nothing relevant in there. Now I'm starting to think I better get a written confirmation about the cancellation of the contract, or I'm going to find oh whoops! It's renewed for another year! So I call again, and the 2nd agent says, cancellation? What cancellation? I don't see no cancellation. She says she has to get me in touch with their Retention Department (oh joy), and that one of their reps will call me within 24 hrs. What, you can't transfer me? No, I'm told, our phone systems are different. Twenty-four hours elapse, no call. I call back again. Third agent says, I can transfer you to the retention department, hold on. Uhuh. Fourth agent is the dreaded retention specialist. Thankfully she did not bother to get me to re-new the contract, but confirmed that the account will not auto-renew. I ask for written confirmation of this. Refused. Why? It's not our policy. Assures me not to worry, it won't renew. I don't accept these assurances, insist on a note. Refused. I say I'm going to contact the Ministry to clarify this. Turns out there's nothing in the Consumer Protection Act that says a company must provide written confirmation of the cancellation of a service contract. Well, there should be (I think I'll write the Minister and my MPP). Most companies will do this anyway, or upon request, because why? Because it's the right thing to do. But not Enercare. Fine, you win Enerdontcare. Then I get a call today from Enercare. The 5th agent, who seems senior or in another department, confirms that the contract will not auto-renew, agrees to pro-rate the end of the contract if I didn't want to run it out to the end, and also agrees to send a mailed statement to this effect. I'm stunned. So why the runaround? Why did your company put up so many obstacles? Why was I given false or conflicting information? She apologized and agreed that the entire process wasn't acceptable, and that she's going to "escalate this" and use it as a "teaching moment" for their call center staff generally and the agents I dealt with specifically. This satisfactory resolution raises the score from 0 to 1. UPDATE: Will it surprise the reader to know that this saga has two more chapters? After writing this review, was contacted by an Enercare agent's whose job it is to monitor social media for posts like this, and try to make amends before it causes too much damage. Puts me in contact with the "Office of the President" whose agent, finally, resolved the issue. That's seven agents total, if you're keeping score at home, for this issue to be resolved.