Enercare Home Services reviews (4662)

Angelo the technician was the reason for my high score he found the problem asap and fixed it, and had hot water in a couple hours just like he said. He was an absolute gentlemen.

We had a serious drain backup situation wich Direct Energy came i and remedied quickly. They provided all the information we needed to get the City to reimburse us for the cost of the work. I would gladly recommend them to anyone.

Timely response to our request for service. They were highly skilled service technicians who did a great job on our water heater replacement, and our annual furnace cleaning and checkup.

The replacement project of the water heater was handled very well from the start to the finish. The appointment was prompt. installers were on time, efficient and professional. Thanks again.

This was an excellent experience from the person I spoke with on the phone, the timing of service call & the tech rep. Great people made our experience first rate. Thanks.

The two gentlemen were very professional, polite, respectful and over all very pleasant! they took care of everything, covering the floor was a nice surprise. They were very efficient and took they time to explain the new water heater and made sure that i have all the information i needed. I was very impressed with the service.

I called direct energy for my heating that it was not working and it was -14 outside. The person that answered the phone with out me telling her I have babies at home right away arranged a time window on the same day. The tech that came to check the heating told us that the motor was out usually it takes two days to get and install. he saw that I have babies home he called his manager and other techs that work with him try to find if they had any in the trucks unfortunately they didn't. He left and i was told by him direct energy will call me to arrange a time for installation. The tech called me in less than an hour saying he found a motor and another tech will be coming to install it for me he gave me a time window. in an hour the tech was here did an amazing job, was friendly and finished it in half hour and he was out. I was planning to call direct energy to thank them for hiring so good hearted and reliable people working on a Sunday didn't even seem to bother them. From my phone call till the time the motor was fixed it was amazing. I appreciate hard working people and I wish we can have more people and service around more often from other companies.

I have always had good service with people who know how to treat customers. even when I felt there was a problem with my account they are very courteous. The rep named Taylor found a mistake on my billing of services and pointed it out to me and corrected it immediately. Also the service people are polite and very careful when coming into your home to do their job and answer any questions promptly.

Technician arrived with in the time frame stated at the time the appointment was made. He introduced himself and why he was here, he was courteous and very professional. When finished he explained what he did and what part was changed and why.

Quick response to absolutely no heat in the house . . . Direct Energy tech was friendly, explained everything and cleaned up after himself . . . :) Keep up the great work! ! Thanks again.