Enercare Home Services reviews (4662)

Customer service is deplorable, particularly when all you want to do is pay a bill. Selling a house is already stressful, but Enercare made it that much worse by not being clear on the process for paying off rental equipment, forcing me to pay in person, and then having to follow up several times, then cancel that in person payment, and resubmit online payment. The response from Enercare will be "so sorry to hear about your experience" please contact our customer care department to discuss further. This is the group that I discussed with that did not respond or care, and the implications are non-existent when you have the luxury of a monopoly. Get everything in writing, as a warning to all, and do not trust them to do what they say they will do.

Narine was very helpful, arrived on time, answered my questions, finished his work efficiently and provided advice on filters. He also went out of his way to help manage an appointment for other Enercare services I was trying to get sorted out with the call centre.

By carefully with this guys. The have free diagnostic check and the price for parts there are double them regular. Ask the repair guy before he gets strart the job about the parts.

My 16-year old gas water heater crapped out a week before Christmas on a Saturday so I called Enercare. Thankfully no leaks, just no hot water. After speaking with the agent on the phone, he told me I could get a replacement unit the next day for the same rental cost. The next day Ninthujan called me 15 minutes before arriving within the designated 4-hour window. He and his assistant were friendly and polite. They removed the old unit and installed a new one in less than 2 hours, all in a very efficient manner, protecting my floor from dirt as the assistant walked back and forth to their truck to get whatever they needed to complete the job. I was particularly impressed with how neat and clean Ninthujan's soldering job was, with no dried blobs of solder anywhere afterwards and the floor beneath kept clean throughout. These 2 gentlemen did a great job overall and I was very happy with how they went about it. The job was done on a weekend with a minimum of inconvenience to me as I was only without hot water for less than a day. Thank you Enercare.

The technician, Norm 348 is very professional and technical. He takes time to explain in detail what is important for maintenance. He is very awesome!

I didnt do my proposer homework and decided to proceed with Enercare for annual hearing and plumbing protection plans beside renting from them my water heater. I regret this decision every time I have to deal with them. First, the my double charged me for the water heater for several months and it took them 3 months and over 5 long calls to reverse the charges. Now, I have a leak in my kitchen that reached my basement ceiling. They gave me an appointment and didnt show up AT ALL. Despite having a plumbing protection plan, they just didnt bother. I called them after my time window where the plumber should show up passed, and all what I get is we will send an escalation. Very weak and uncontrolled internal procedures, no quality checks and most importantly no care whatsoever about the satisfaction of their customers.

Very convenient to book appointments. Had few issues that probably would have cost me at least the 3 years worth montly fee for the coverage.

Enercare provides great service. Very responsive to phone request; Quick reponse by technician; technician arrived on time and technician fixed the problem with my furnace.

The service provided by Enercare is excellent. In addition to the general maintenance/cleaning of my furnace (I have a heating plan) the technician - James E was very knowledgeable and helpful. He advised me on the size etc of furnace filter and gave me cost saving advice on using my thermostat.

I had my annual maintenance done. They call and give you a reminder that your maintenance is due. Both telephone and in-person customer service is excellent.