Enercare Home Services reviews (4662)

I have had very satisfactory results as each technician has come. My only complaint, though not a fault of yours, is our new furnace. It doesn't heat up the basement like our old furnace did. The technician has explained why and it makes sense.

She was very obliging in her answers to my questions and told me what she was doing and what needed to be done. Recommend her highly. Thank you once again.

The technician took the time to show me my air filter and suggested how often it needed to be changed and type that was best for my furnace. I really appreciated that level of service & detail.

Service good. Technician excellent at his job. Very courteous and respectful. Could use more like him. He was also doing on the job training with another Technician. Your company picked the right person to teach another colleague. Have a good day.

Service Tech was very nice and he checked everything out to be able to present me with a clear picture of what was wrong. Thank you Direct Energy ! !

On March 24 we had our furnace cleaned, the tech rep who was excellent said we would be receiving a e mail copy of his condition report. Thank you !

Gerry did the quote was friendly, trustworthy and professional. The install was quick and the two workers that came to my home were also friendly, demonstrated how the new tank operated as well as troubleshooting problems. 10++.

Excellent service – I had a flood in my basement – My hot water heater was replaced one day after I called. the servicemen were friendly and quick. many thanks ! !

Now that the installation is complete hope to receive the necessary paperwork to be able to receive the final $250.00 rebate. When that happens then I will feel that the entire process was truly excellent! Thank you Direct Energy!

Our furnace was making an intermittent vibrating noise that was thought to be the exhaust motor. The first service tech assumed it was that because it wasn't making the sound when he arrived, which was quite loud when it occurred. He ordered the part and it was replaced in two days or so by a different tech.It wasn't making the sound after replacement, so the tech left. Right after he left, the noise came back so another service call was scheduled. The same tech came back but it wasn't making the noise, but I had recorded the noise on my phone so that he could hear it. Another tech called me back the same night, and they both came out that same night and I let them hear the recording again. He turned the heat up to max to heat everything up, and the noise started. He said the problem is in the air con coil area in the plenum and the plan doesn't cover the duct work, but he offered some suggestions. At least we have the peace of mind knowing that it is just vibration from metal heat expansion. Great service...they demonstrated you really do care about your customers. Thanks!