Enercare Home Services reviews (4662)

THE INSTALLATION STAFF WERE TERRIFIC, COURTEOUS, RESPECTFUL INFORMATIVE AND PROFESSIONAL. THEY TOOK TIME TO EXPLAIN EQUIPMENT TO ME AND WERE VERY TIDY IN THEIR WORK IN MY HOME. THEY EVEN HELPED ME TO SHOVEL SNOW FROM MY DRIVEWAY.

THE TECHNICIANS WERE KNOWLEDGEABLE. THE FIRST TECHNICIAN THOUGHT HE FIXED THE PROBLEM BUT I HAD TO HAVE ANOTHER ONE COME IN AND HE WAS FANTASTIC. FIXED THE PROBLEM AND WAS VERY NICE. THANKS AGAIN.

THE SERVICEMEN FROM DIRECT ENERGY ARE ALWAYS PROMPT STICK CLOSE TO APPOINTMENTS. THEY DO A EXCELLENT JOB AND MOST OF ALL THEY ARE VERY COURTEOUS, VERY GOOD WITH ANSWERS REGARDING THE FURNACE WHEN ASKED.

The over all visit was very good and it did not take a lot of time, he knew exactly what to do. Which was good . I was very pleased.

QUICK, ANY DAY, ANYTIME SERVICE. SERVICE PEOPLE ARE VERY POLITE AND PROFESSIONAL. ABOUT OUR RECENT FURNACE INSTALLATION, THE TWO SERVICEMEN DID A NEAT JOB AND ANSWERED ALL MY QUESTIONS, SO THAT I WOULD UNDERSTAND MY FIRST HIGH EFFICIENCY FURNACE.

I BELIEVE IT WAS 1997 WHEN MY OLD FURNACE FINALLY BROKE DOWN. IT WAS VERY COLD THAT NIGHT (FEBRUARY OR MARCH). I CALLED DIRECT ENERGY AND THEY HAD A NEW FURNACE INSTALLED THE NEXT DAY. DIRECT ENERGY FINANCED THE FURNACE FOR ME AND EVEN TOOK MY OLD ONE AWAY. I HAVE BEEN WITH YOU GUYS EVER SINCE. JUST LAST MONTH I HAD A NEW RENTAL HOT WATER TANK INSTALLED. TWO GUYS INSTALLED THE NEW TANK IN A FEW HOURS. MY TENANTS THERE HAVE LOTS OF HOT WATER NOW. THANK YOU FOR THE GREAT SERVICE.

I highly recommend the gentleman (which his name I've forgotten) that serviced my parents house to come back. He was very knowledgeable and very polite. We would welcome him back anytime.

The experience was very painless and the staff on the phone and the service people were very pleasant and professional. This was a very good customer service experience. Well done.

Had a plumping service repair. Technician was very punctual, knowledgeable, friendly and professional. Had to call back for repair of work and follow-up visit was also great. Even repaired another item during visit that I was covered for. Great experience on my first repair call under my plan. Thank you! PS Cost was for new toilet - which seemed alot at first but is very good and to buy a new (good!) one and have it installed would have been even more expensive. New toilet is very high quality and works great.

The service tech Angelo Raimondo was excellent. He did not have the replacement part with him and could not find anyone else in the area to get the part. Not wanting to leave me without heat he left to get the part himself and returned in short order. He then replaced the defective part and the furnace was up and running again. Fantastic!