Dr Green Lawn Care Services reviews (1265)

I've had Dr Green out twice now, both times I was supposed to get a "warning" so I can make sure my children toys at cleaned up, both times I wasn't contacted and they sprayed on top of everything. Weeds are out of control, grass doesn't look any different than any other year. I'm paying money for something that isn't doing a thing.

I like Dr. Green Services because they always show up when they say and will come back again to reapply if not satisfied. I have already recommended Dr. Green to my neighbour. Thank you.

Dr. Green has been servicing my rental property for a decade now. They are very professional and courteous to my tenant. I am kept up to date with their automated system that notifies me when a scheduled visit is approaching. I would recommend Dr. Green for anyone with a lawn 

This is the email that I just sent out a few minutes ago...... Hello, I would like to cancel my services with Dr. Green. The reason for this is because of the lack of attention to detail, and professionalism. I recently to signed up for the $24.95 special that was offered in your recent promotion. And when I spoke with the sales man that came to my house as well as another company rep via phone we had the following understanding. I would pay a fee of $24.95 for my first treatment and then a fee of $44.00 thereafter if I wished to keep the services. I also told them that I wanted my services to start on June 15th, and the rep on the phone told me that this wouldn't be a problem. However, I came home today after work to find that the lawn trucks came and prayed TODAY! instead of the 15th and left a bill for $47.63! Please cancel my services immediately and I WILL NOT pay the $47.63. I still have the receipt for the price of $24.95 that was quoted to me as payment if needed. Here is some additional information if needed. Invoice# 293006 Customer# 313606

I received service from this company during one season, in 2011. The following season I sold the house and was moving away, so I called to cancel the service for 2012, as I would no longer be living at that address. It was very difficult to get hold of someone, as they did not want to accept the cancelation by phone. I finally got through and managed to cancel. Years later (in 2015!) I find out that the account has gone to collections, and they want to charge me $563 for a service I cancelled and did not authorize!!! Any other business in good faith would not do this... I tried to speak with someone in Customer Service, who was trying to convince me that Mr. Green cannot do anything about this, and that I need to settle it with collections! I have an (otherwise) stellar credit report, it is unthinkable that I should pay for a service I cancelled!

We used DrGreen last year and service was fine. we decided not to renew the service and I got a bill for 106$ for services. Called DrGreen and they said they renew the service without authorization. I think it's now fair and not good costumer service as we feel DrGreen wants to take advantage and charge people cause their autorenewal policy. Can DrGreen call customers and renew the policy? I had to pay half of the bill cause I cancelled the service before the second visit. Still I had to pay cause the autorenewal. I will not recommend DrGreen because of this issue.

One of the worst services ever received in my lifetime. Customer service is even worse. They can't even check in their system when customer paid for starting their services and how many treatments have been done so far. I called their customer service today for canceling the services and she told me that I paid for services on Dec. 18, 2014 and they have done 4 treatments done so far since Jan. 2015 which is not true at all. I paid on 3/26/15 for starting the services and they completed one treatment on April 2, 2015 and 2nd incomplete attempt on May 12, 2015. They can complete the service even if backyard is locked. Finally, sent my credit card statement to them which shows that I paid on 3/26/15 not on 12/18/14. Waiting for them to refund my money back. Will update this review as soon as I hear back from them. Wish there was an option of putting the review with no star for this kind of services.

Horrible horrible horrible Tech never did what they stated they did. When we call to cancel service they just keep transferring us to different dept and they keep coming and leaving bills.

We have been using this company since we bought our house 3 yrs ago. The first year they were great everything was done nicely and no complaints. Then the next year service got worse as they never power raked the whole yard, they just zig zagged around the yard and totally never power raked the dead grass which should be the first spots done in my opinion, especially when we requested it to be done. Then aerate / over seeding time comes, they come they aerate ok. Still then not completely doing the yard & dead spots so the Grass seed from over seeding can fall into the holes and grow new grass in the dead spots properly. Needless to say NO Grass seed was even put down as I searched the ground and took pictures and they still are trying to charge us for the service and have not contacted me back about it when I sent in pictures via email, soo not happy about that. Nobody seems to respond, not sure why but this is now 2 years in a row our Power raking has not been completed properly and then the aerating/over seeding this year, Not impressed but wanted other people to take note to check your lawns after a service because to me we have been ripped off by Half services being done. The only thing at this moment good I can say is they are good at notifying you before they come to do there services especially when you have to mark out Under Ground irrigation, but otherwise i am not happy with half jobs being completed and I'm having to pay them.

Having been a customer of Dr. Green since 1985 should speak for itself. Year after year their services have been performed to our expectations. The odd complaints over the past 30 years can be counted on one hand and always have been rectified immediately. Their personnel is knowledgeable and courteous. Would I recommend Dr. Green? It’s a big yes. But keep in mind, Dr. Green is only one half of the team that keeps your lawn lush, green and weed-free, you are the other half.