Dr Green Lawn Care Services reviews (1265)

We cancelled their service in late 2008 as we were not happy with their quality. Made a point of calling them to tell them we going with someone else.The continue to send demand letters as " they did not realize" we had another company and did 2 more application in the spring of 2009. Pretty obvious.. the other companies spray notices are on my lawn. Neighbour up the street has same issue ie unwanted services and being scammed for a billing... Also if you call in, they never want to allow you to talk to " management " a sure sign of questionable tactics. If they call from DR GREEN soliciting your business, my advice is to just hang up !!!

We used this company for two years. In our second year, with treatment, our grass looked awful! It was the worst on the street. I placed a call and told them how dissatisfied I was with their service and that a lawn that is meticulously maintained should not look the way it did. I asked that they come out and fix it. Sure they came out and fixed it right away....an charged me for it. When I got the bill I contacted them and was furious. First they ruin my lawn or don't do any "treatment" to prevent the mess and then they charge for it. Well, I told them not to contact me again because I did not want their services for the following year. They told me that it was noted. Fast forward to March of this year, I was getting ready for work and lo'and behold a Dr. Green truck leaving my house. I went outside and found an invoice. I called the company and spoke to a rep who told me not to worry about it the account should have been closed and no amount would be owing. Wonderful!...or so I thought. This week I see an invoice from Dr. Green in my mailbox. I called them and they told me that the rep should have cleared the amount owing and that because i didn't contact them in the winter to cancel for the spring the contract was continuous. What??? I explained how livid i was in the summer and how I did not want them coming out again. They said the only note they had was that "customer may want to cancel for next spring"...I was so angry last summer, I know and clearly recall saying "please do not call me for next season as I do not want you stepping foot on my property. I do not want your services". Conveniently, they don't have those notes and only have "may want to cancel". On top of that, they offered to split the cost and only have me pay half of the amount. It's not the $25 or $50... now its the principle. They try to suck people into paying for something they didn't ask for. I wouldn't recommend this company to my worst enemy. I have not paid them and will not pay them. They screwed up and didn't take accurate notes and now they are trying to get paid for it. I am not giving in. BUYER BEWARE! DO NOT HIRE THIS COMPANY!

We only decided to go with their service for one year since nothing they've done on our lawn was working. The second season thinking it was May and they never came and with no indication of coming, we assumed the services were canceled only to find a bill 2 months later with interest. I'm sure they do great jobs or else their company would not exist, however by sending us a bill with no indication of service is unacceptable! Also, once I received the bill I immediately called them to ask them about it, and all they said was someone came and did the service but no notes were left on what was done. My family are organization freaks when it comes to filing our bills. After looking in our 4 filing cabinets and no trace of the bill, it became frustrating as to where the bill came from let along the interest charges that were indicated on the newly received bill. Now after 5 days of waiting for them to investigate into the issue, it doesn't seem as if it is a priority and apparently no investigation has been conducted.

Good weed and bug control and a free aeration service. Arrived when they said they would. Worked carefully no overspray etc. Reasonably priced, posted hazzard warning for chemical use overall quite satisfied with the service.

Dr. Green offered a great price and provided the services as promised. The problem was with the billing practices. I always paid for the full year to obtain their discount. We used their services for two years and decided to discontinue for the third season. They continued to provide a service that was unrequested. Through system crashes they lost our notice of cancellation. The service provider made 3 trips to our house and billed us a sum of money which exceeded the amount for the entire season, even though they one visit was hampered by a locked gate (they had been advised that we did not want their service and showed up anyway). This was not resolved in a satisfactory matter. Landscape Ontario was contacted and they where not onboard with Dr. Green's "continuous service" practices. There was never any agreement to enter into continuous services with Dr. Green. It is now in the fine print and buyer beware that you should cancel in writing if you no longer require their lawn care. Unfortunately, we had referred them to our neighbours and they also had a similar issue with this company.