DO NOT NOT NOT USE THIS COMPANY. THEY REFUSE TO TAKE RESPONSIBILITY FOR THEIR TERRIBLE SERVICE AND DON'T EVEN SHOW UP WHEN YOU ARRANGE AN APPT. TO LOOK AT THE PROBLEM. Our lawn was quite green until they applied their treatment (until the last couple of years we hadn't had a problem but this was the same one as last year happening again). My husband called and they said a manager would come out to look at the lawn. 3 DAYS LATER - NO ONE HAD COME so I called to get an actual date. I had to argue with 'Telma' in Cust.Svce. to get me a specific date. Finally, she said either 'Dave' or 'Nathan' would be out the next a.m. No one came so we called and they said a specific time wasn't arranged - maybe they could have called?? VERY frustrating as we had wasted our a.m. waiting around for them - delaying our care of my 93 year old Mother (we provide daily care). Another appt. was arranged for the next a.m. at 7: a.m. and I got up at 6:45 to wait. When my husband went out to water the lawn at 8: a.m., there was a note that he (Marko V) had been at 6:22 - DIDN'T ring the bell although I'd made it very clear we wanted to speak to the guy when he was here. My husband waters the lawn regularly in the a.m. (per their previous instructions). Their analysis of the problem is HEAT STRESS (I guess the sun has only been shining on our lawn creating heat stress as all the other ones around us are beautiful - thick & green) and leather jackets and cinch bugs in the back. They refuse to accept that their treatment caused any of the damage - which occurred 2 days after it. Marko noted the lawn would be black if it was their product and also that the lawn was in 'fair' instead of 'poor' condition! It's virtually 1/2 brown - do they consider that 'fair'?! Burns are brown and if severe, black (my brother-in-law works for a golf course and confirmed this). Dr.Green's analysis said to water more often to avoid cinch bugs and to overseed. My husband has already overseeded twice this season attempting to get the lawn back to thick & green. Basically, we paid $271. and are being told to take care of our own lawn. Marko applied something for the cinch bugs in the back but did nothing about the 'leatherjackets' in the front. Do they also want us to spend more money for the insect control we pay them to do?? I wanted to send a letter to the President and they refused to give me her/his name or allow me to speak with him/her.
The measure of a good company isn't how they serve their clients when there ISN'T a problem - a truly great company is the one you can depend on when things go wrong... THAT IS NOT DR.GREEN.