Drain Rescue Plumbers

Rating: 4.5 out of 5

Drain Rescue Plumbers reviews (769)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2014

    escavate, backwater flap, sump pump

    Excavation of 32ft of floor, plus extensions to the bathroom and sink. A backwater pump was installed but the exit pipe had to be raised 2% for the backwater flap.A sump pump had to be installed because of the weeping tiles elevation. The workers were great and [the plumber] was a great ambassador in reducing my stress. 5 outta 5 stars.

    Answer from pro:

    Thank you for the response, Aldo! We love to hear that a member of our team has left a lasting impression! Customer satisfaction and loyalty are large points of pride for Drain Rescue!

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2014

    Sewer Drain Cleaning of Blockage

    Amazing service by a very professional and informed technician. Dwayne was very thorough and informative. The service call was promised to arrive within an hour and the technician arrived promptly and went right to work analyzing the situation and rectifying the issue. I will definitely use Drain rescue again for my plumbing needs.

    Answer from pro:

    Hello Ken and thank you for sharing your positive experience with Drain Rescue and our technician Dwayne. We are happy to hear that you received the excellent service that you deserve and that Drain Rescue is always striving for. We would gladly appreciate any recommendations for plumbing/drain services! Thank you for choosing Drain Rescue!

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 Feb 2014

    A simple shower faucet change

    Plumber from hell! We called a plumber on a WEEKDAY to avoid high costs. All we needed was a simple shower faucet change. The plumber signed a flat rate fee contract for $595 and after the contract was signed, he charged us taxes on top for a simple faucet change. He had to take apart a piece of wall to fix the faucet which was fine. But he did not repair the wall after he was done. We paid the plumber about $700 with taxes for a 2 hour job. That's $350 per hour!! We also had to fix the wall ourselves because "it wasnt his job to put back the wall" but it was his job to take out the wall!! I also gave the plumber a new faucet so that he could replace the old one so that he could do the job at a lower cost. To change just the shower faucet it cost us $1000 altogether... like seriously. So much to change a faucet!! To top it off, the plumber took the old shower faucet with himself. Wont be surprised it he uses the old part to fix someone else's broken faucet. Definitely will not recommend this company to anyone. What a rip off!!! Wont recommend $350/hour labour job to anyone for a simple task. Find another company folks!!

    Answer from pro:

    Thank you very much dear customer for your feedback, it is sad to hear that you depreciate our time a the work that technician provided to you. We are taking full responsibility for plumbing issues and the fixtures that we are installing at our customers houses. As well we are always advising customers ahead of time that we are not responsible for drywall or tiles it is not related services to the plumbing. Regards taxes on top of the flat price is a regular tax that has to be paid by every resident of Canada.

    Reply created 1 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2014

    Cleaned drain

    Received very quick response to our problem with sewage coming up the drain in the laundry room. The technician was very friendly, professional and kept me informed of what he was doing and what he found. Very pleased with the service we received. Thanks

    Answer from pro:

    Thanks for the kind words, Derek! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well!

    Reply created 21 Apr 2014
  • Review from Joe Lyle
    Rating: 5 out of 5
    Review left on 3 Feb 2014

    Drain Repair

    Technician was very professional and gave honest and straight forward recommendations. Work was done in a timely and efficient manner. He showed patience in answering my questions. Should I need to, I would definitely use your services again.

    Answer from pro:

    Thanks, Joe. We are very appreciative of the review. Thank you for taking the time to share this feedback with us. It is nice to know that our efforts were well received and left you a very satisfied customer. Thanks for choosing Drain Rescue Plumbers; we do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2014

    Water flood in the basement

    Today I had the pleasure of having one of your plumbers come to my home to diagnose and check the drains due to a water flood in the basement. He was patient and professional and I appreciated the explanations he gave me regarding the future problems to be fixed. You are fortunate to have a courteous and helpful plumber representing your 'Drain Rescue' company. Please add this letter of recommendation to his work file.

    Answer from pro:

    Thanks, Joy. We are very grateful for the review. It is nice to know you were so satisfied with the service. Thanks for choosing Drain Rescue, we look forward to being the plumbing and drain service providers you will rely on.

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2014

    Clear blocked main drain

    Fantastic service! Very speedy service on a bad winter day. Service tech (Dwaine) was friendly, honest and courteous. Allowed me to watch the drain snake camera and showed me the issue with our drain. He even put down some anti-bacterial fluid to help clean up the smell. Highly recommend!

    Answer from pro:

    Thanks, Tad for sharing your positive experience with our technician Dwayne and Drain Rescue. Customer satisfaction is very important to us right from the initial phone call to completion of the job as well as operating in a responsible manner; "above the line." and it seems like Dwayne has done just that! Thank you for choosing Drain Rescue!

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 27 Jan 2014

    Information regarding the company for future reference

    I had been drawn to Drain Rescue by accident, but given that my house has various drain problems I will be referring my landlord to this company for future repairs. Upon viewing the website it was very helpful and informative into what this company does, where I can locate them, and to a degree the professionalism in the services they provide.

    Answer from pro:

    Thank you Ryan for your review. We appreciate our consumers feedback regards services that we are providing!

    Reply created 1 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2014

    Late Night Draining Issues & Frozen Pipes

    We had a couple draining issues, some pipes froze, the guy came about an hour late, but it was a Canadian winter night so it's great that he even made it, he had a thick accent so I couldn't understand him, but he did a great job, very quick, clean and effective, great job guys, I would recommend you again!

    Answer from pro:

    Thanks for the kind words, Dave! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well!

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2014

    Household Plumbing

    Billy arrived in a timely manner and introduced himself. He assessed our plumbing issue and gave us a quote. He assured us there were only solutions and he was able to fix our problem. I would not hesitate to have Billy back in my home if the need was to arise. Good Job!

    Answer from pro:

    Thank you for the response, Virginia! We love to hear that a member of our team has left a lasting impression! Customer satisfaction and loyalty are large points of pride for Drain Rescue!

    Reply created 27 Jan 2014
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