Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2008

    Unclogging shower drain

    The receptionist was pleasant and informative, giving an approximate cost of repair and time frame when I could expect service. Someone did phone before Matt Achinski arrived on time. Matt was very helpful answering all my questions, he kept our house clean and he was very professional. The cost was exactly as expected. I have already told family about your company and would definitely recommend your services to anyone needing plumbing repairs. I admire you for respecting good customer service and charitable donations.

    Answer from pro:

    **Thanks** We are very grateful for your review and input. Thank you for sharing this positive service experience with others here on Homestars. We would also like to thank you for putting your trust in DrainWorks and letting your family and friends know which company you rely on for plumbing and drain service.

    Reply created 17 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2008

    Fix Clogged drain in laundry room

    Any one who thinks that customer service is dead needs to try Drain Works!! The service was first rate and fast from the person on the phone to Matt Achcinski who fixed our problem. This company was a pleasure to deal with and I will pass their name to all my friends and family.

    Answer from pro:

    **Thanks Lorraine** Such a pleasure to read your review. Customer service is the bedrock of DrainWorks and it is wonderful to know that our efforts to exceed expectations were appreciated. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks.

    Reply created 17 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2008

    drain back-up

    We had a very unpleasant drain back-up situation in our basement on a Sunday. Otneil who took our call was very helpful and professional, making us feel well looked after (including calling to let us know when Matt was en route). Matt, who came to fix the problem, arrived at the estimated time and was very knowledgeable and professional. He assessed the situation, explained the options, and took care of the problem quickly, efficiently and with care. Thank you!!!

    Answer from pro:

    **Thanks Aly** It is a pleasure reading your detailed and glowing review. Thank you for making time in your schedule to share this experience with others. We are happy to know that you found our service professional and efficient from start to finish. Thanks for choosing DrainWorks.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2008

    Clear laundry room drain and inspect main sewer line connection

    Drain line plugged and Armando and Eric were there within hours on a cold, snowy Saturday. Problem solved quickly, with smiles, professionalism, and courtesy --- ditto the periodic TV camera check of our main sanitary outflow line. Thanks too to William on the Front Desk. Terry: outstanding operation, congrats.

    Answer from pro:

    **Thanks Charles** We are grateful for your positive review and input. It is a pleasure to know that we could be of assistance and that you were completely satisfied with our services. Thanks for choosing DrainWorks.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2008

    replacement of clay sewage pipes

    From start to finish, the Drainworks team was exceptional -- they undertook a big job of replacing clay pipes that had been invaded by tree roots. The team was great to work with: timely, professional, careful, tidy. We were so pleased with their work.

    Answer from pro:

    **Thanks B&T** We appreciate your review and are thrilled to know you were satisfied with our service from start to finish. You can always rely on DrainWorks and we look forward to hearing from you should you require our assistance again in the future.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2008

    Replacement of trap & breather

    The experience from start to finish was great! Thank you to J-P & William in the office for being so helpful...it was a pleasure to deal with you both. Also thank you to Armando & crew for doing such a great job, and going that extra mile (a city inspector arrived on site with a grant application for us - what a nice surprise!). The entire process was completed efficiently, with minimal interruption to our day. We have used DrainWorks several times and their service is consistently prompt, dependable & courteous. These guys definitely deserve a "10" and we would recommend you give them a try...you will not be disappointed!

    Answer from pro:

    **Thanks Ark** Such a pleasure to read your review. We certainly are grateful that you took the time to share your positive experiences with others. At DrainWorks we all go above and beyond to exceed your expectations, it is nice to know that our efforts have been appreciated and that time and time again you are completely satisfied with our service. Thank you in advance for any referrals you make on our behalf and thank you for continually choosing DrainWorks for your plumbing and drain needs.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2008

    Basement bathroom

    We've got sewage backup in the basement due to broken drain pipes and incoming roots. Drainworks did an excellent job to replace those pipes. Their follow up services were great, too.

    Answer from pro:

    **Thanks Frank** We appreciate your review and thank you for taking the time to post it. We look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2008

    inspection of drains for source of smell

    Had smell emanating from drain. called. told them no rush. 60 minutes later, guy arrives inspects drain and deduces problem. Also inspected peripheral drains to be absolutely certain. That is it!

    Answer from pro:

    **Thanks Al** We appreciate your review and thank you for illustrating just how simple it is to deal with a plumbing or drain issue by calling DrainWorks first.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2008

    pumbling

    I had a drain backup in the basement. I check the yellowpage and noticed drainworks had won many years recommend work award. So I decided to give it a try. The people at the office was nice and upfront above the cost. Within the estimated time, someone call me 30 min before service man come. Matt answered all my questions and job was done to my satifaction. I have no problems recommend Matt to any one and will use this company again in the future. Thanks you.

    Answer from pro:

    **Thanks Kien** We appreciate your review and are glad you were satisfied with our service. Thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers you and your friends or family rely on.

    Reply created 10 Dec 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2008

    clogged dishwasher drain

    A couple of years ago, we hired Drainworks to take on the huge task of replacing the exterior drains leading from our house to the street. We were so pleased with the service and the quality of the work that we never hesitated to call them again whenever we required plumbing services. Such was the case today when our dishwasher refused to drain. Lou arrived promptly, and dealt with the situation quickly and effectively. To our great delight, we found that he was also considerate, courteous, and good-humoured. We couldn't be more pleased with Drainwork, and will request that Lou be sent to us if we ever need to call on them again. Many thanks!!!

    Answer from pro:

    **Thanks A & M** We appreciate your review and thank you for your patronage. You are certainly a valued customer and we look forward to hearing from you should you require our assistance again.

    Reply created 10 Dec 2008
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