Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Dec 2007

    Backed up basement drain

    My basement drain had been backing up for a few months. I am very glad I called DrainWorks; everyone from the dispatcher to Mike Dunn with his team of 4 people was friendly and professional. Mike explained everything carefully; there were no hidden fees. Thank you DrainWorks; my mom and I appreciate the great service,

    Answer from pro:

    **Thanks Angel** We appreciate your review. At DrainWorks, we always provide flat rate pricing to the homeowner before beginning any job so there are never any hidden fees. We take great pride in providing professional and efficient service. Thanks again for your review.

    Reply created 11 Jan 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Dec 2007

    Clogged Basement Drain

    This saturday afternoon, I was dismayed to see water on the laundry room floor in the basement. Three years ago, we had Drain Works repair some broken clay dray tiles in the basement and they also replaced pipe running from the front of our house towards the road. I was impressed with their service so called them again. I was told a rep would call between 6 and 7. Matt showed up precisely at 6 o'clock. Because Drainworks had the foresight to install an access pipe in front of the house three years ago, Matt was able to snake from that point outwards, and (happily) encountered a blockage past our property boundary, on city land. Matt was polite, courteous and professional. Most importantly, within a few hours of placing the call on a Saturday afternoon, the problem was fixed. I would call them again, and recommend them to anyone.

    Answer from pro:

    **Thanks Martin** We appreciate your review and are happy to be your plumbing and drain service providers. Thanks again.

    Reply created 11 Jan 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Dec 2007

    replaced main drain

    Having completed several renovations and required many tradesmen it was truly a pleasure dealing with the staff at drainworks. I had a total of six different people on site at different times, they were all helpful and all showed up exactly when they said they would. To the minute. If they had electricians, carpenters, etc. I would use those too. Thanks

    Answer from pro:

    **Thanks Dave** At DrainWorks it is our goal to provide top-notch customer service, which is why we always arrive on time. We understand that your time is valuable, and we treat it that way. Thanks for the review.

    Reply created 11 Jan 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Dec 2007

    replace old clay u trap, clean drain pipe on property, arrange for city inspection

    Identified problems quickly, got me going in the interim, came back to start the permanent fix and finish the work quickly, Performed thorough inspection of the drain pipe system, and explained where potential problems may be, but did not push the issue.

    Answer from pro:

    **Thanks Kee** Thank you for sharing the positive experience you had with DrainWorks. Our technicians do not work on commission, so when identifying further issues at your home, we never pressure to proceed. We simply educate the homeowner of any additional repairs, so a well-informed decision can be made. Thanks again.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2007

    unblock the clogged drain

    Jeromy was great and also I want to mention Williams (dispatcher), he was great, very proffesional too. Before calling your company we did call another company but the dispatcher there was so rude, she was probably unhappy to be working on Sunday. Thank you guys and Merry Christmas !!!

    Answer from pro:

    **Thanks Alvaro** We appreciate your review. From the moment you call our office to the completion of any repair you need, DrainWorks goes above and beyond to set the standard for quality customer service in this industry. We are open on weekends and holidays to serve you better, and never at an extra price. Thanks again and Merry Christmas to you.

    Reply created 11 Jan 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2007

    Clogged Drain

    I had a clogged laundry drain I couldn't fix myself. I called Drainworks and they were able to send someone in an hour. Armando and Eric were able to fix the problem and even cleaned the basement floor after they were done even though I told them it wasn't necessary. They were very friendly and I really appreciated the detailed description of what was done on the invoice. Great service, I would definitely recommend them in future.

    Answer from pro:

    **Thanks Sonja** We appreciate your review. At DrainWorks we pride ourselves on over exceeding your expectations. Cleaning up is a part of the superb customer service you can expect to receive from DrainWorks. Thanks again.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Dec 2007

    clogged bath tub drain

    My bath tub was not draining properly which caused my sink to back up. I was concerned the old piping would need replacing. I wanted to make sure that I had the work done by a company I could trust. drain Works does not work on commision therefore I need I wouldn't be upsold. I was very pleased with jeremy's professionalism and service. My tub and sink are back in working order and for a responable cost.

    Answer from pro:

    **Thanks Danielle & Richard** Reading your review it sounds as if you were pleased with our service in every aspect and it is true, you can always trust DrainWorks. With such a great review though, we wonder what we could have done to get a better rating?

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2007

    Cleared drain on a very snowy afternoon

    Jeremy Harris was very prompt, courteous and tidy. Great job. Difficult weather. He explained the problem, got right to work, and suggested what we should do to avoid the same situation in the future.

    Answer from pro:

    **Thanks** We appreciate your review and look forward to being your plumbing and drain service providers in the future should you require our services.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2007

    Kitchen sink and dishwasher drains backed up

    Our kitchen and dishwasher drains backed up last night just before dinner. We called Drainworks around 6:30 pm. Jeremy Harris got there about 10 pm. He ran the snake, cleard the block, cleaned up and was gone before 11 pm. Whew! - Paul

    Answer from pro:

    **Thanks Paul** We appreciate your review and are glad that our quick service helped relieve the hassles of your blocked kitchen sink. Thanks again.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2007

    Replace laundry tub, replace shutoff valves & trap

    We had a patchwork of plumbing around our laundry tub. There were 4 leaking shutoffs, plus a corroded and leaking pipe leading to the trap under the tub. I called William at Drainworks Plumbing. He was very courteous and knowledgable, arranging to have someone come in and assess the area. Steve arrived right on time,advised us of the final cost and did a wonderful job. The plumbing is now very neat and leak free.Steve recommended that we have the drain snaked as tub drainage was slow. Please see our review of Drainworks Drain Repair for the result. We could not ask for more courteous and helpful repair persons. Even though we were spending money where we would rather not, Drainworks made it all feel better. Ray & Gail Scarborough

    Answer from pro:

    **Thanks Ray** No one likes to spend money on home repairs, but DrainWorks is adamant on making your service as efficient as possible to lessen the burden. Thanks again for your review, it is appreciated.

    Reply created 24 Dec 2007
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