Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2007

    Floor drain in furnace room not connected to main

    Floor drain in furnace room backed up. From the moment I contacted DrainWorks to the moment they completed the job, I was genuinely amazed at the phenomenal customer service - from the call to book the appointment, to the initial inspection, the work being done and the follow-up. I expected at some point along the way there would be slippage in attitude and professionalism but even though I dealt with 6 different people in total from the company, each and every one was unfailingly courteous and professional. They explained, consulted, demonstrated - delivered on every promise made. Even the post-inspection was excellent - and provided me with a much broader sense of my home's drain system - good to know. And, I swear, left the house cleaner than when they came in. I have never done one of these before (on-line review), but they deserve the recognition - great team, great coordination (each person I spoke to knew my name, who from the company I had dealt with earlier, and what had been said... that's a coordination feat in and of itself)

    Answer from pro:

    Thanks for taking the time to write such a kind review, Steve. Your experience is exactly the experience we try to create for each and every client we have the privilege of helping. When we see it written and expressed by a customer, as you have here, it makes us all incredibly proud of what we do and even more motivated to keep striving for the highest standards of service for our great customers. Thanks again.

    Reply created 22 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2007

    Ensuite stand-up shower drain

    Our shower drain has been clogged up for months now and everything we tried wasn't working. Matt from DrainWorks came in and explained the costs up front after assessing the situation. I watched as he began his work and he explained what he was doing every step of the way. Excellent service and an UNCLOGGED DRAIN!

    Answer from pro:

    **Thanks Aly** We appreciate your review. At DrainWorks we always inform the homeowner of necessary repairs and provide flat rate pricing before we begin any work. This allows you to make an educated decision before proceeding. We are glad that you were satisfied with the service you received.

    Reply created 20 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2007

    Drain repair

    I found DrainWorks through homestars.ca and was very pleased to see the high rating was well deserved. Everyone I dealt with at DrainWorks was courteous and professional. When the main drain from my house backed up, I called DrainWorks and they quickly came out and showed me how badly plugged with tree roots my home's old plumbing was. I was given the option of fixing the one badly plugged portion, or to get the whole system replaced as there were roots creeping in in other areas. I chose to have the entire system replaced and don't regret it at all. DrainWorks did a great job. I wouldn't hesitate to recommend DrainWorks to anyone.

    Answer from pro:

    **Thanks Paul** At DrainWorks we always educate the homeowner of the situation and inform them of their options. The choice was yours and we are pleased you found our service so rewarding. Thanks for your review.

    Reply created 20 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2007

    Drain replacement

    Of all the experiences I have had with contractors, this was the only pleasant one. Everybody on the team was professional, punctual, tidy, courteous, and honest. No unwanted sales pitch, no delays because they would busy elsewhere, no attempts to give you less than what is agreed on in the quotation, no hidden fees. For the first time, I felt that I did not have to spy on the workers all the time to make sure they were doing it right. As the problem was getting worse than first thought (something the team could not have foreseen), they were quick to come with a temporary solution so we could use the water in the house. I recommend Drainworks without any reservation whatsoever.

    Answer from pro:

    **The pleasure is ours** We value your review and thank you for sharing your experience. DrainWorks really does set out to exceed expectations. To DrainWorks this business is about honestly solving your problems and involving you, the homeowner, along the way. You should not feel like you are being taken advantage of when having to make home repairs. You should feel educated and confident in the work you are having performed as well as have faith in the company you choose to complete that work. DrainWorks is happy to have been your choice and are proud that you were so pleased with our service.

    Reply created 20 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2007

    Partial drain replacement

    Had DrainWorks replace part of our drain in July due to a backup caused by roots at a broken section of drain. I called DrainWorks based on a recommendation from my neighbour. The job was initially handled by Armondo and then passed on to Matt when Armondo left on vacation. I was very impressed with both of them - punctual, excellent communications skills and overall very nice guys. The crew that did the grunt work were great as well, showed up on time and did an excellent job cleaning up. I've had Armondo back this October to do preventative maintenance snaking on a section of the drain we didn't replace and have again been completely satisfied. Another item of note - whenever I call DrainWorks, their intial contact customer service on the phone is excellent as well.

    Answer from pro:

    **Thanks Warren** DrainWorks is top-notch customer service from the moment you call our office right through to the completion of your repair. We are glad you were and continue to be a completely satisfied customer.

    Reply created 21 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2007

    exterier drain

    When Jeremy frist arrived, he reasured me that he would do everything he could to resolve me drain problem. And that he did. He went over and beyond the call of duty to try and resolve the issue. When Jeremy realized that there was a problem that he couldn't repair he sugguested the next course of action. The crew that came to excavate and correct the drain problem were wonderful always kept me informed as to what they were doing.(I felt sorry for them and made them coffee because that day it was cold and it rained all day.) Fred and Lou both answered any questions I had the day of excavation, and Lou went out in the rain and looked at my downspots and gave me valuable suggestions as to how to disconnect them properly. I would recomend drainworks again and will call again in the future if and when there is a plumbing or drain problem. Thank you for resolving my drain problem with compation, respect and kindness.

    Answer from pro:

    **Thanks Rosemarie** We appreciate your review and thank you for sharing the compassionate, respectful and kind service experience you received from DrainWorks.

    Reply created 21 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2007

    Drain, plumbing

    On a Thursday we had a flooding basement. On a Friday afternoon I called DRAIN WORKS from the office. Before I arrived home, they had fixed the problem. I met with the service man "Matt", as he had just cleaned up. He took the time to re-explain everything to me, and did it with the exceptional Customer service. On Saturday, another crew arrived as we decided to upgrade to avoid further problems. I was impressed by Misha and his associate, at the professionalism they displayed. The care they took at the front lawn, and keeping me posted of their progress. I have dealt with many contractors and services since purchasing this house, I would state that this company - DRAIN WORKS, which actually came recommended by a friend, is by far THE BEST company or service I've hired to work on my house. From rates, to Customer Service, to finished result...absolutely exceptional. As far as I'm concerned, regardless of the homes I own, I will only ever dial for DRAIN WORKS. Their equipment is clean and presentable. Their staff is knowlegable and friendly. I even appreciated their coat-of-arms. That tells me the pride that they have in their job. Simply put, they are professionals, and a pleasure to hire.

    Answer from pro:

    **Exceptional review** Thanks Mike for sharing the positive experience you had with DrainWorks. We do take pride in the work we do, from start to finish we always set out to exceed expectations, and we’re glad it shows.

    Reply created 20 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2007

    Replace sanitary and sewer main traps to city lines

    I had drainworks rebuild the sanitary and sewer traps plus a floor drain which connect to the main city lines. They had backed up due to being cracked/separated being old clay pipes. Drainworks quoted me a price and work schedule and then got to work. They completely delivered on every promise made which was important considering the amount of work involved. 4 guys were onsite for an entire day from beginning to end and the job was finished by 6pm. Not a spec of dust was left behind by them....well done and will be using them for my next plumbing job. Highly recommended.

    Answer from pro:

    **Thanks Matt** DrainWorks believes in upfront pricing, so following through on our promises is the foundation of our service to you. Thanks again, we look forward to being your plumbing and drain service providers should you require our services in the future.

    Reply created 21 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2007

    Plumbing Repairs

    Does this sound familiar? You try contacting a tradesman to complete a small household project and they don't even have the courtesy to return your calls. Not the professional folks at DrainWorks! We wanted to replace our old cement laundry tub, along with a few old leaky taps around the house. One call to DrainWorks was all it took to get a professional repair job done, at the date and time promised, and at a fair and reasonable price. Steve from DreamWorks did a great job, answered all our questions, made suggestions, the list goes on. Thanks guys!

    Answer from pro:

    **Thanks Claud** Your review is very much appreciated. Our plumbers are non-commission based and that is what allows them the time it takes to answer your questions and provide you with suggestions, all while completing your repair. We respect our customers and their concerns. Thanks again.

    Reply created 20 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2007

    sewage back up

    appreciate office dispatch keeping me posted on exact time of arrival of service technician Jeremy Harris was professional in terms of inspection and explanation of the nature of the problem all in all, a good service experience with no surprises

    Answer from pro:

    **Thanks Randall** From your phone call into our office to the professional technician that arrives at your home, DrainWorks strives for quality customer service and excellence in solving your drainage problems. Thanks for your review.

    Reply created 20 Nov 2007
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