I hired Drainworks after I began having issues with my basement toilet not flushing properly. The reason I chose Drainworks for the job was because of the very positive reviews I saw online, which put me under the impression that Drainworks was a respectable and exemplary company.
At first I was quite impressed with the service I received. The workers wore booties in my house (instead of just wearing shoes) and they keep me apprised of the price and the work they were doing. The workers ran a camera snake through our pipes and told me that the cause of the problem was roots in the drain. They showed me a picture of the drain to confirm this. I was informed that the pipe needed to be replaced (they gave me a quote for this) and, in the meantime, they would clear the blockage in the pipe so that my plumbing would function properly until the paper was replaced. They also snaked a gurgling drain in my kitchen sink and charged me nearly $600 (not including tax) for the work that they did.
After I signed the invoice, I noticed that one of the workers wrote in a line which stated that they made me aware that their work was not covered by warranty. I want to make it extremely clear that I was NOT made aware of this at any time and I only noticed it after the fact. I found it very unprofessional for him to write on an invoice that he gave me that information when in fact he did not.
After Drainworks left, my basement flooded THE VERY NEXT DAY after a small rainfall. My basement has never flooded in the past. When I saw the water seeping through my basement I called Drainworks back right away and made them aware of the problem and booked an appointment for them to come back and deal with it. I spoke to someone (who I presume is the owner), he was extremely rude, and he told me outright that Drainworks was not in any way responsible for the flooding and if they were to come back, we would be charged full rate for them to fix the problem. So, in other words, they told me that the work was not covered by warranty, so it was not their problem, even though the problem occurred the very next day.
I cancelled my appointment with Drainworks and called another plumbing company immediately. The other plumbers showed up, snaked the drain (the SAME DRAIN that Drainworks snaked) and pulled out a mass of roots and showed us what they did. Ever since then, there have been several rainfalls and the basement has not flooded since. The other plumbers also assured me that if I experienced problems in the near future, they would return and deal with them free of charge.
I must say that I was very shocked by the way Drainworks acted. If work is not covered by warranty, I would understand that if the flood happened a month after they did the work (or even a week), I could not reasonably expect Drainworks to be responsible for them. However, after Drainworks showed up, we experienced problems within ONE SINGLE DAY and in response, Drainworks refused to take any ownership or accountability over their work. Like I said, I found this to be surprising for a company with such a good reputation.
Be aware, if you hire Drainworks to do any snaking work for you, you should know that they offer zero warranties (whether they make you aware of this not) and, as such, if you experience any problems with their work whatsoever, they will not be of any assistance and will insist on charging you for the same work twice.
