**This review makes claims that are not accurate and they simply do not stand up to scrutiny.** We received a phone call approximately one year after our original work was completed at this client’s home. The timing isn’t an issue in itself, as we guarantee our workmanship for life. The client told us, and I quote, “the city said they cannot find the pipe that you installed". The client then insisted that we return to the home to investigate. We agreed and we arrived at the client’s home that same afternoon. It was explained to the client that we would be more than happy to re–excavate the area in question under the understanding that the problem was a warranty issue as they claimed. After completing the extensive work required, it was clear that the client had been given bad advice from the City Water Department as the client's claim had nothing to do with our work, nor our warranty. This fact, the client Janice readily agreed to and then voluntarily signed approval for on the invoice, which was at a reduced rate. DrainWorks stands behind all of our work and always has. Our warranties are offered as a way to protect our customers, so that if something goes wrong and the problem is as a result of our work, we fix it without charge. It’s really just that simple. Unfortunately, that is not the case in this situation. As a result of bad advice, not from our company or employees, this client is out money. DrainWorks is also out a good deal of money as the work we performed for this client was very deeply discounted. In addition our good name has been presented in a very poor and unfair light. We have great respect for our client’s, and we’ll let our posted reviews speak for the way we work. The client should really be directing their frustrations towards the City Water Department, for they were mislead by them, and that's something we shouldn't be expected to pay for. E Guido, DrainWorks.
Reply created 29 Sep 2009
