Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2009

    Clear basement floor drains and outside link to sewer.

    The problem in our old Toronto home has been recurring back-ups of the sewer and storm drains in our basement. The Drainworks "analysis" team (Mike and Eric) quickly confirmed (our already well established assumption) that the problem was caused by root penetration both within our home and in the external run that meets the city sewer. Diagnosis using the video camera was compelling-the problem and therefore the recommended solution was clear. The next day the "implementation team" arrived and was able to replace the agreed upon sections of drain in a single day. Their work was clean,competent-and hopefully-durable. The job was done on time and at the agreed price-no surprises. In summary, the Drainworks teams fully met my expectations and objectives-I'd recommend Drainworks unconditionally.

    Answer from pro:

    **Thanks Ken** It was a pleasure reading your detailed account of the positive service you received from DrainWorks. It is certainly rewarding to read that you were so satisfied with our work. We definitely look forward to being your plumbing and drain service providers and we thank you in advance for any referrals you make on our behalf. Thanks for choosing DrainWorks.

    Reply created 29 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2009

    Plumbing - drain blockage

    Our toilet in the basement was clogged and we realized the situation was far more serious when drains in other parts made it obvious there was a blockage. Within an hour of calling Drain Works a plumber arrived and walked us through the process. It turned out we had tree roots growing in our main plumbing pipe. The professional pointed out our options so in future we knew what we would be dealing with. There was no pressure, simply information and extremely helpful. I would recommend Drain Works to anyone!

    Answer from pro:

    **Thanks Sarah** It was a pleasure reading your review, thank you for taking the time to share this experience with others. We look forward to hearing from you should you require our assistance in the future and we thank you in advance for any referrals you make on our behalf.

    Reply created 29 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2009

    Basement drain problem

    I made a call at 8 am and had Matt respond by 11am. He has clear on price and got right to work. He made sure his boots were clean and he left the job as clean as possible as well. He clearly takes pride in his work. The only was it could of been better is if it was free. Thanks Matt. Corey

    Answer from pro:

    **Thanks Corey** We appreciate your review and are glad you were happy with our services. It is true that DrainWorks takes great pride in our work, regardless of the amount spent. Thanks for choosing DrainWorks. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 29 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2009

    Plugged Drain

    We woke up Monday morning with our toilettes not flushing at all. By the time my family was home from work and school Mike at DrainWorks had found the problem and fixed it right away. I was told of each step (problem and solution) and not left in the dark. They were professional and curtious. Thank you! Anna

    Answer from pro:

    **Thanks Anna** We are grateful for the review and happy to hear that you were satisfied with our service. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you rely on.

    Reply created 29 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2009

    water supply to home

    Drainworks was prompt and efficient in the replacement of my lead water supply pipe and shut-off valve to my home. I would not hesitate to recommend them for their friendly, knowledgeable and professional service.

    Answer from pro:

    **Thanks Mark** We appreciate your review and thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers you rely on for friendly, knowledgeable and professional service.

    Reply created 29 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2009

    Clear kitchen sink clog

    Our kitchen sink clogged and we googled for plumber. We found DrainWorks. They came and fixed the problem very professionally. These are what we like most. - John Paul from DrainWorks explained what most likely was the problem. He explained the solution and gave the estimation on the phone. - Matt phoned ahead and showed up on time. - Matt put on protection on his shoes before coming into the house to keep the carpet clean. - Matt pinned point the problem quickly and gave more precise time/cost estimation. - Matt explained what he had done and disinfect/cleaned up after the job. Good work

    Answer from pro:

    **Thanks Lawrence** We certainly are grateful for the review. Thank you for sharing this experience with others. It is rewarding to know that our service was to your satisfaction. Thanks for choosing DrainWorks, we look forward to being your plumbing and drain service providers.

    Reply created 22 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2009

    Sewage overflow

    We realized late Friday night that our basement was wet due to a blockage in the sewer system. Called Mr Rooter but they did not have anyone available for hours. Thought I call Drainworks and Matt was there in an hour an half. First I thought they were up selling me their services and when Matt said it would take two hours to do I thought he was joking. Matt took two hours and ensure that the blockage was completely clear till the end the property line. He did a great job and work socks over his boot and equipment to avoid contamination. I definately would recommend Drainworks again.

    Answer from pro:

    **Thanks Moe** We value your review and thank you for choosing DrainWorks. We certainly would welcome any referrals and we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 22 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2009

    Drain

    Contacted Drainworks regarding plugged toilet. Technician was scheduled fo same day! When technicican was running late, received updates and revised arrival time, even before scheduled interval was exceeded. Thanks for the prompt and efficient service.

    Answer from pro:

    **Thanks Kat** It was a pleasure reading your review and learning that you were satisfied with the service you received from both our office and our technician. We look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrianWorks.

    Reply created 22 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2009

    Basement

    The Technician was very courteous and clean He did a good job and left everything neat and tidy. I would recommend this company to anyone who asked me for a referral.

    Answer from pro:

    **Thanks KR** We are very grateful for the review and thank you in advance should you refer our services. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 22 Sep 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2009

    kitchen sink clog

    Our kitchen sink clogged and we looked in the yellow pages for help. My husband cll Drainworks and they said they could have someone there in 24 hrs. Matt showed up on time, was very neat and cleaned up all the mess. He explained everything and was a pleasure to deal with.

    Answer from pro:

    **Thanks Barb** We are grateful for the review and we are so pleased to hear that you were satisfied with the services you received. Thanks for choosing DrainWorks. We look forward to hearing from you should you require our assistance again in the future.

    Reply created 22 Sep 2009
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