Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2009

    Perpetually clogged bathroom sink drain

    We had lived with a clogged drain for some time. It would slowly drain over time. Armando came in, with his cheerful manner, and was very clear about expectations, costs etc. He wore surgical slippers even over his boots to keep our house clean. He used the snake, fixed the problem in about 10 minutes, leaving the sink clean and functional. He even showed me how to fix it myself in the future! He was a pleasure to deal with and the result was great.

    Answer from pro:

    **Thanks J** We appreciate your review and the kind words. Thanks for choosing DrainWorks.

    Reply created 22 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2009

    clearing of sewer drains

    The Drainworks team was professional, prompt, and thorough with their inspection and clearing of our drains. They provided us with additional information in terms of contacting relevant municipal offices and were detailed in all aspects of their work.

    Answer from pro:

    **Thanks Schwarz** We appreciate your positive review and the kind words. We are happy to know that you were satisfied with our services. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 22 Jul 2009
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 17 Jul 2009

    drain

    I wasn't informed immediately that the company doesn't give free estimates, but charges $70 for a plumber to come and give an estimate. This wasn't disclosed until much later, and only after I had already paid for other services. The drain people used high pressure selling to convince me that I needed to pay $1600 for an excavation and $2800 for another excavation outside. The pressure continued even after the snake (which should have cost only $200) removed a piece of root and immediately cleared the drain.

    Answer from pro:

    **Thanks Walter** We appreciate the input as it allows us the opportunity to shed some light on the situation, both to you and to all that read this. When you called DrainWorks, you had two issues; a drain issue where sewage was backing up in your basement, and a plumbing issue of a dripping shower faucet. You chose to schedule an appointment for a drain technician only to be sent over, and there is no assessment fee for that technician. You had never scheduled an appointment for a plumber, which is why the $69 assessment fee for the plumber was never mentioned. At the end of the drain technician’s service call, you inquired about booking a plumber, it was at that time that you were made aware of the plumber’s assessment charge. If you were unsatisfied with the initial service, why would you request for more work to be done? It is also important to mention that you had another company out before us, who was not prepared to perform either a snake or a camera inspection, which is why you called us in the first place. You mention that the snake should have cost only $200, and it would have had you only gone ahead with a snake, however, you requested both a snaking and a camera inspection. We travel fully equipped so we were able to perform both tasks. Of course multiple services cost more than fewer services. Regarding the services performed, the snaking is a temporary fix only as the roots will grow back; it’s just a matter of time. The benefit of having the camera inspection performed is so that we can with certainty disclose to you that your 120 year old clay line with roots penetrating it and an offset needs to be replaced to permanently solve the problem. There is no pressure to proceed as our technicians do not work on commission. They are salaried employees providing you with their honest expert opinion. Besides, it’s our job to keep you as well informed as possible and disclose all findings to you; it’s what you paid for. With the information we provide, you can decide how you wish to proceed and make the best decision for you. We certainly hope this has cleared up any confusion.

    Reply created 20 Jul 2009
  • Review from Gregory Johnston
    Rating: 5 out of 5
    Review left on 16 Jul 2009

    Faucet hook up, drains for new sink

    Just had new granite countertops put in, and with them a new and more stylish set of kitchen sinks and different faucet configuration. Nothing aligned with the previous hookups. The person who was going to do the hookup didn't show up, so on a whim I called up Drainworks on a Sunday morning. Got a call back almost immediately, and was given a time for Monday morning, which unfortunately was not possible for me. Got another call back after lunch, things had been arranged a bit, and I could expect someone at noon. Perfect. At noon, the dispatcher phoned to say that a plumber was in the neighbourhood, and Phil showed up within a few minutes of that. Very friendly, clean and professional looking, he immediately gave me company ID, put plastic bags over his shoes before entering, assessed the situation, gave me a quote based on printed list, did exactly as he said he would, tested everything several times to make sure the seals were good (redid one he wasn't satisfied with), and was on his way. From beginning to end, this was one smooth, painless operation. They deserve the high ratings.

    Answer from pro:

    **Thanks Greg** We appreciate your review. We are certainly happy to know that you were satisfied with our service and that we were able to adhere to your schedule, especially since you were stood up by another company. We do strive to raise the bar in this industry and it is encouraging that you took notice. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 20 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2009

    backed up pipe from garbarator

    The dreamworks crew arrived on time, explained the work to be done clearly and quoted a fair price. The 2 men team did a really good job within a reasonale time. They are real professionals. I would recommend them to anyone who need plumbing service.

    Answer from pro:

    **Thanks Clem** We are grateful for your review and happy to know that you were satisfied with our service. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks.

    Reply created 15 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2009

    Full sewage pipe replacement

    We just moved in our new house to find that we had backlow issue. We can't even take a shower before flooding the basement. The lady who sold the house had many flooding herself and her solution was... to repaint the basement. Not to say that the inspection overlooked the issue. We called a first plumber who worked the shower drain with a bamboo. Didn't worked much but cost $150. Seems that bamboo might be a good opportunity for future stock investment. He called a colleague that did a video-scan only to find a single root. Find one root, snapped it and asked for $350 cash. We asked for an invoice that was never sent: the guy was fired by his boss after forgetting the cash in his pocket. Now the boss refuse to respond our call and we cannot get the invoice. Sounds familiar to you? We call several other agencies, just to find things that Toronto plumbing industry seems full of Halloween characters. One offered to tube the pipes adding one layer from insie the previous clay pipe. Yes but what about the branches? Another offered to use some herbicide foam after snipping the roots. Well what about the herbicide ban in Ontario? Eventually some good friends recommended us DrainWorks plumbing. You know what they are still our very good friends. They came the same day. Did a thorough exploration to both ends of the drain. Found 6 majors roots issue (not just one). Open the flow such that we could breathe (breathe would give you an idea). The made a quote that was right to the cent. When we ordered the work they arranged us to have a team the same day. They replaced 70 feets of pipe outside and under our house, worked super clean, minimised damage to our basement and landscape... Of course I would strongly recommend them. The issue is how to put in jail all the cow-boy working in the field...

    Answer from pro:

    **Thanks Jean-Philippe** We appreciate the detailed review of the positive experience you received from DrainWorks. It is good to know that we have garnered your faith knowing that you were let down by so many before us. We certainly do look forward to being the plumbing and drain service providers you rely on, and we thank you in advance for any recommendations you make on our behalf.

    Reply created 15 Jul 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Jul 2009

    fixed blocked drain

    the work was performed in a timely manner and I am very satified with the end result. I would definitely recommend this company to others. this was my second time using the services of drainworks and i experienced exceptional service each time

    Answer from pro:

    **Thanks Peter** We value your review and your patronage. We look forward to being the plumbing and drain service providers you continue to rely on. Thanks for choosing DrainWorks.

    Reply created 15 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2009

    Clear blocked drain in the basement

    DrainWorks was very professional. Once the problem was identified, they offered me several solutions and allowed me to observe them while they wrok. They did an excellent job clearing my basement drain and cleaned up the area. I highly recommend DrainWorks!

    Answer from pro:

    **Thanks Sam** We appreciate your review and thank you for taking the time to share this experience with others. We are happy to know you were satisfied with our services and we thank you in advance for any referrals you make on our behalf. Thanks for choosing DrainWorks.

    Reply created 15 Jul 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 11 Jul 2009

    Bathroom faucet repair

    We had a bathroom faucet that had worked its way loose, and would no longer turn on. Despite scratching our heads over it for several days and taking it to the plumbing section of a local big box, we couldn't get it fixed. I called on a Wednesday and Drainworks were able to schedule an appointment for the next afternoon, allowing a slot between 1 and 3pm. I found the company was great about calling to give a more precise time, and the plumber arrived very shortly after the appointed time. Chris was friendly, very polite and professional, and was able to solve the problem with only a little head-scratching on his part. He also took the extra time to investigate another non-plumbing issue I asked him about and referred another tradesman to make that repair. The only comment I would make is that the repair was perhaps a little more expensive than I'd anticipated, but only a little, and probably worth it for how quickly they could schedule an appointment and a quick professional solution to a frustrating plumbing problem. I also appreciated the ability to pay by credit card.

    Answer from pro:

    **Thanks Richmond** We appreciate your review and your input. We are certainly happy to know that you saw the value in the efficient and professional service you received from DrainWorks and that we were able to resolve your frustrating plumbing problem so quickly. We look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 15 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2009

    Clogged tub drain

    Mattrew was the 3rd plummer from a different company to come out to unclog the tub drain in 3 years. He was the only one to provide simple yet preventative advice to avoid such frequent clogs. The stopper mechanism in tub faucet was catching everything on the way down the drain but Mattrew suggested removing it and using a simple rubber stopper. That advice alone was priceless! Thanks Matthew

    Answer from pro:

    **Thanks Sue** We are grateful for the review and are glad to know you found our service and advice to be priceless. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 15 Jul 2009
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