Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2009

    Basement drain pipe & outside waste pipe

    I called when I had a backup of the drain line for my laundry tub, and Mike Dunn showed up to inspect the problem. I dealt with Mike 3 years ago when the main drain line in my basement needed replacement due to tree roots. Once again, he was as professional and helpful as before in explaining the problem and what my options were. I was pleased he also realized a fault in the sink drain that could enable sewer gas to back up in the house. He also ran the camera through all the plumbing lines in the basement, checking on items he had previously noted that needed watching, as I am in a 50 year old home with original plumbing. He discovered that my outside line to the sewer had also been infiltrated by tree roots. The inside work was completed the next morning, and the outside work the following day. I am also impressed by the teams doing the repair work; they are professional, don't mind questions being asked, and I've never had any contractor clean up their work site as spotlessly as this company. That they also come back for a final inspection is great, as there's time to ensure everything is working, and for any final questions. I also appreciate the help given on the City of Toronto grant forms. I will absolutely call them the next time I need plumbing help.

    Answer from pro:

    **Thanks AZ** You are a valued customer and we thank you for your patronage and for continually choosing DrainWorks for all of your plumbing and drain service needs. It is a pleasure to know that you were so satisfied with our service for a second time. We are proud to be the company you rely on. Thanks for choosing DrainWorks.

    Reply created 25 Feb 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2009

    Drain blockage

    What a blessing Drainworks turned out to be. We had the drain backing up in the basement, the City had been several times, and we were advised to contact a contractor to clear the drains. We found Drainworks in the Yellow pages, I cannot praise the company enough, from the lady who answered my call, to Mike Dunn who turned up less than two hours later, explaining everything to us and making a nightmare seem carefree. The work crew were there at 8.00 a.m. the next morning and the job completed by early afternoon. We have since related our tale to all our neighbours, family and friends, and told them "you have a plumbing problem, call Drainworks". We love you guys. Thank you all so much, especially Mike Dunn.

    Answer from pro:

    **Thanks Mike and Brenda Matson** Wow, such an incredible review to read, thank you so much for sharing this positive experience with others. There really is no need to thank us though; knowing that we could be of assistance and that you were so satisfied with our service, is all the thanks we need. We look forward to being your plumbing and drain service providers should you require our assistance again in the future. Also, thank you for the recommendations you have made on our behalf.

    Reply created 25 Feb 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2009

    blocked basement drain

    After 22 years of living in our home, we had a basement drain back up on Christmas Eve and then when it happened again a few days ago we decided we'd better have it investigated. Mike from Drainworks arrived promptly and after scoping with a camera, advised us that it was simply a blockage of debris that he had been able to remove when the camera went through. He took the time to explain how the drains worked and where they were located. There was no pressure to have any more work done. In fact, he said our old drain was in pretty good shape and showed us how to listen/look to ensure the drain wasn't breaking down in the future. I told Mike we'd recommend him to other people and in fact have already had the opportunity to do so in the one day since he's been here. A happy ending to what we were afraid was going to be an expensive repair!

    Answer from pro:

    **Thanks Leaside** We appreciate your review and are happy to know we could be of assistance. We look forward to being the plumbing and drain service providers that you and your friends rely on. Thanks for choosing DrainWorks.

    Reply created 14 Feb 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2009

    bathroom plumbing

    We've used DrainWorks twice for plumbing issues and both experiences were fantastic. We had Mike Dunn come to our house and he is great. Mike is very professional; he explained the issues before proceeding with the work, and he fixed the problems quickly. I would highly recommend this company, both for quality of service and fair pricing.

    Answer from pro:

    **Thanks CM** We are grateful for your review and we appreciate any referrals you make on our behalf. Thank you for continually making DrainWorks your choice for plumbing and drain service.

    Reply created 14 Feb 2009
  • Review from Ivan Tang
    Rating: 4 out of 5
    Review left on 10 Feb 2009

    Kitchen

    Honest, professoinal, started with inspection before doing any work. Appraised a price that I was satisfied with. Job was quick and everything is working perfect, I think I got a good deal and most important no hassle, thank you very much again!

    Answer from pro:

    **Thanks Ivantang82** We appreciate the positive review and are happy to know you were satisfied with our service from start to finish. Thanks for choosing DrainWorks.

    Reply created 14 Feb 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2009

    Blocked toliet

    We always call Drainworks for any plumbing problems. Their staff is friendly, professional, well informed and always on time. They always give a quote up front, and provide excellent service.

    Answer from pro:

    **Thanks Meghann** It is a pleasure to read your review and know that DrianWorks is the plumbing and drain service providers you continually rely on. You are a valued customer and we appreciate you patronage.

    Reply created 14 Feb 2009
  • Review from Mark
    Rating: 5 out of 5
    Review left on 8 Feb 2009

    Used camera on sanitary drain to determine source of the sewage back-up in our house.

    We notice sewage water coming up the drain in our lanundry room Sunday morning and called DrainWorks immediately. They were able to send a Service Technician to our house within a few hours and he was able to diagnose the situation and explain to us what need ed to be done and provided contact names and phone numbers.

    Answer from pro:

    **Thanks Mark** We appreciate your review and thank you for taking the time to share this experience with others. We are happy to know that our services proved beneficial during the headache of your sewer back up. Thanks for choosing DrainWorks.

    Reply created 14 Feb 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Feb 2009

    Unplug kitchen drain

    Drainworks set up an appointment promptly when I called to unclog kitchen drain. I was disappointed that the plumber called later to push back the appointment a few hours. However, the plumber came at the new time, was polite, worked quickly, told us what he was doing and gave an estimate before the work started, cleaned the drain, and left without making a mess. He was very professional. I would recommend DrainWorks for plugged drains.

    Answer from pro:

    **Thanks BD** We appreciate your review and your feedback. Thank you for choosing DrainWorks and also for any recommendations you make on our behalf.

    Reply created 14 Feb 2009
  • Review from Carolyn
    Rating: 5 out of 5
    Review left on 31 Jan 2009

    drains & watermain replaced

    Upon return from a holiday I found water seeping into the basement. Called Drainworks because a friend had used them last summer and found them excellent. Armando arrived Monday morning to assess the problem and found it was a broken watermain outside the house leaking water under the basement and it was seeping in. The crew arrived Tuesday morning and upon further investigation it was found that in addition to digging up and replacing the watermain the old cast iron drains under the basement would have to be dug up and replaced as well. I went into shock at the price but the job was done quickly and well. The crew was very polite and respectful of my property. They cleaned up the place very nicely when they were finished. I would not hesitate to recommend this company to friends.

    Answer from pro:

    **Thanks Carolyn** It was a pleasure to read your review. Thank you for taking the time out of your schedule to share this experience with others. We certainly are happy to know you found our service to your satisfaction. We look forward to being your plumbing and drain service providers and would be happy to hear from anyone you refer our services to. Thanks for choosing DrainWorks.

    Reply created 9 Feb 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2009

    Diagnose and snake two drains

    Called Drainworks in the morning and gave them a three hour window when I was available that day and they we able to work with that. They called a half hour before they were going to come and the technician arrived exactly at the specified time. The technician Jeremy Harris was polite and efficient. He diagnosed the problem andtold me up front what the cost would be. He did the job he said he would and cleaned up after himself. I am very satisfied with the work he performed. I would not hesitate to call this company again.

    Answer from pro:

    **Thanks Richard** We are grateful for the positive review you posted. We look forward to being the plumbing and drain service providers you rely on should you require our assistance again in the future.

    Reply created 9 Feb 2009
Get in touch