Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from Janice
    Rating: 5 out of 5
    Review left on 10 May 2008

    Sewer drain replacement AND New water line

    We are renovating our landscaping and decided to have the sewer drains looked at. Then found we still had lead pipes (old home) coming in from the main service. Mike & Eric were efficient in the scope, explained everything clearly and in detail and offered solutions and options. They did not "push" to get the business which impressed us. We ended up having everything done. They were here from start to finish, were reachable by cell, covered they boots when they came in our home and dealt with us in a very friendly and professional manner. They were great. We highly recommend them and DrainWorks.

    Answer from pro:

    **Thanks Janice and Ken** We appreciate your review. At DrainWorks our technicians do not work on commission, which allows them the time it takes to fully explain any situation they encounter at your home. There is never any incentive for them to overcharge you and never a reason to try and sell you more work then you require. You receive the facts and the solutions without the pushy sales attitude. Thanks again.

    Reply created 13 May 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2008

    Plugged Laundry Sink

    Jeremy came and did more than just what was necessry, checked both the laundry drain and the floor drain, clearing blocks in both. I didn't even realize the floor drain was blocked, until he checked it.

    Answer from pro:

    **Thanks E.C.L** We appreciate your review. At DrainWorks we value our customers and make customer service our top priority. Our technicians will do what they can to ensure your home is operating properly, sometimes solving a small issue that may have been overlooked, before it turns into a disaster. Thanks again, we look forward to being your plumbing and drain service providers should you require our services again in the future.

    Reply created 13 May 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2008

    drain fix

    flooded basesment by an outside drain blockage - these guys worked solidly to find the cause of the problem and then fix it - service was exceptional and quality work delivered ON TIME and ON QUOTE!

    Answer from pro:

    **Thanks** We appreciate your review. At DrainWorks our technicians have the problem solving skills coupled with a pride for efficient quality workmanship to really assist you through the hassles of untimely home repairs. We always provide exact and to the penny pricing before beginning any work, so there are never any surprises. Thanks again, we value you as a customer.

    Reply created 13 May 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2008

    Drain replacement

    Root damage from a city tree to old clay drainage pipes caused backup in my basement. DrainWorks assessed the problem, provided a number of options, and by the next day had replaced the old pipes and facilitated the inspection and paperwork for reimbursement from the city. Mike and Eric from DrainWorks were cordial, knowledgeable and highly professional, and DrainWorks admin staff were a pleasure to deal with. The excavation crew was clean and efficient and caused no damage or displacement to my or my neighbour's property. I am very satisfied with the quality of the work and level of professionalism I experienced from DrainWorks staff.

    Answer from pro:

    **Thanks Nathan** We appreciate your review. At DrainWorks we always keep you, the homeowner, fully informed during our investigation and we always provide exact and to the penny pricing for the best possible course of action to permanently solve your problem. This ensures there are no surprises and helps demonstrate to you how the repair relates directly to the source. DrainWorks always pays attention to every detail as we value efficiency and quality. Thanks again.

    Reply created 14 May 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2008

    Waterproofing

    "After many years of water leaking into the basement we hired Drain Works to dug up by hand 40 Ft around the house. The crew was fast, hardworking, organized, polite and respectful of my property and the neighbour. They where here when they said they would and where done when they said they would be. Drain Works then sent out a technician to follow-up. Great crew and service!" Thank You.

    Answer from pro:

    **Thanks Dorothy** We appreciate your review. Top-notch customer service paired with the quality craftsmanship of our efficient employees is always the service you can expect from DrainWorks. Thanks again, we value your business.

    Reply created 26 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2008

    Drain repair

    Quick drain repair at a fair price. They replaced the collapsed trap in front of the house an after initial assessment the day before. They also organised the City permits and began the processing for a grant. left are a clean with no damage to plants around work area.

    Answer from pro:

    **Thanks Ian** We appreciate your review. At DrainWorks we always assess necessary repairs and share the info with you, the homeowner, before proceeding. Our organization is the test of true professionals and cleanliness a reflection of our respect for your property and pride in our work. Thanks again.

    Reply created 26 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2008

    Drain clogged

    I was totally impressed with the politeness, promptness, and professionalism of Drainworks. They arrived when they said, explained what they were going to do and got our OK before proceeding and then solved the problem so quickly they were gone in under an hour. I would recommend them to anyone.

    Answer from pro:

    **Thanks Cary** We appreciate your review. At DrainWorks we always provide you, the homeowner, with exact to the penny pricing and only proceed once we have your go ahead. Our technicians continuously provide professional, efficient and quality service to limit the stress home repairs may cause you, our valuable customer. Thanks again.

    Reply created 26 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2008

    Sewer drain scope, partial clay pipe replacement & jetwash

    From the moment I called in, to the close off, Drainworks performed admirably. They were professional & clean, and always explained in great detail what they were doing, and why. I commend Jeremy, Lou, Eric and the dig crew for their great work.

    Answer from pro:

    **Thanks Jerome** We appreciate your review. At DrainWorks we believe it is extremely important to keep the homeowner fully informed on all repairs taking place and how they will correct the situation . This method ensures there are never any surprises and displays to you, the homeowner, the value of the services you are receiving. Thanks again for choosing DrainWorks.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2008

    Replace drainage system in basement and exterior of house

    After months of drain backups and several service calls by other companies who merely routered the drains and offered half-hearted explanations of the cause, I finally lucked out by calling Drain Works. Armando Gatti and his hardworking team immediately determined the problem (root infiltration) and replaced the entire drainage system inside and outside of my house in two days. Armando was extremely professional and made a horrible (and expensive!) situation far easier to deal with. I highly recommend this company!

    Answer from pro:

    **Thanks Ciara** We appreciate your review. At DrainWorks our goal is to permanent solve your problems once and for all, to put an end to the stress that unplanned home disasters can cause. Thanks for choosing DrainWorks.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2008

    Leaky toilet and faucets

    We called Drainworks to fix a leaky toilet. They arrived within hours. The work was so fast that I only paid the minimal fee. Chris fixed a leaky faucet in another washroom after he offered to review any other plumbing issues I had. He was very professional. I will use them again.

    Answer from pro:

    **Thanks R, Dangela** We appreciate your review. At DrainWorks, our technicians do not work on commission. They have the time it takes to accurately assess your concerns and provide the best possible course of action to solve them. That being said, DrainWorks is above all an honest company, so we work diligently and efficiently to complete your repairs in a timely manner, saving you money and taking up as little of your time as possible. Thanks again.

    Reply created 7 Apr 2008
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