Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2008

    Sewer Line Blockage

    My first house and my first drain problem. A friend refered me to Drainworks and Armando showed up to inspect the problem the same day. I was extremely pleased with the speed and service. Armando showed me exactly what was wrong and how to fix it in easy-to-understand terms, without pressuring me to do any unnecessary work. He had a crew out the next morning, and my problem was completely fixed that afternoon. I would highly recommend Drainworks, and you should ask for Armando.

    Answer from pro:

    **Thanks Mark** We appreciate your review. All of the technicians at DrainWorks are professional, efficient and do not work on commission. This is why you only receive pricing for necessary repairs with no pressure to proceed. We fully explain the circumstances to all homeowners so that they can make the best-educated decision for their situation. Thanks again.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2008

    Drainage Problem

    I was very impressed with the service from DrainWorks right from the beginning. They quickly found the issue, recommended the fix with a quote, and were ready to do the work right away. The price for all work was lower than any plumber I used before. I had another plumber quote the work involved earlier and they wanted to do twice as much work for 4 times the price. All workers were polite and explained each step. And they left the place spotless. The inspection after by Lou was very thorough and again all was explained. I will definitely use DrainWorks for all plumbing needs in the future.

    Answer from pro:

    **Thanks Ted** We appreciate your review. At DrainWorks, our technicians do not work on commission, so they can spend the time it takes with you, the homeowner, to accurately assess your concerns and inform you of the best possible course of action to solve them. We only proceed with work once we have your permission and since there is no commission, we make you aware of which repairs are absolutely necessary, rather than trying to sell more work that may not be essential. Thanks again for noticing the DrainWorks difference.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2008

    Replaced breather and trap with PVC and cleanouts

    I was extremely pleased with the service provided by DrainWorks. I was having water backing up through the basement drains when doing laundry. William was polite and helpful on the phone to set up an appointment within a few hours. Mike D arrived on time and diagnosed the problem as requiring a replacement of the trap and breather. He explained the problem to me and what would be involved in the work. The next morning 3 men arrived on time to do the excavation and work. They worked diligently and were very professional - informed me when I could and could not use water, and replaced dirt to flat level. Jeremy H arrived as scheduled a few days later to conduct the inspection. He was very thorough and clearly explained to me what he was doing and any recommended follow-up work. Although it was an expensive job, I felt comfortable with the service received for the cost I paid.

    Answer from pro:

    **Thanks Jocelyn** We appreciate your review and are ecstatic that you recognize the value in our service. DrainWorks really does go above and beyond to set the standards with in this industry. Thanks for choosing DrainWorks.

    Reply created 7 Apr 2008
  • Review from Nicole
    Rating: 5 out of 5
    Review left on 30 Mar 2008

    Drain repair

    I was impressed by the service from the first phone call. Drainworks knocked themselves out to get a technician to my home promptly. Loved the attention to detail evident in all aspects of their service.

    Answer from pro:

    **Thanks Nicole** We appreciate your review. We look forward to being your plumbing and drain service providers.

    Reply created 7 Apr 2008
  • Review from John
    Rating: 5 out of 5
    Review left on 29 Mar 2008

    Kitchen sink backed up

    I was extremely impressed with the professionalism and easy to deal with attitudes from all the employees from William the dispatcher to the plumber. Pricing was never a grey area...they gave me a rough idea of pricing over the phone and had a set pricing structure once on site. It was a very good overall experience. I'm extremely pleased with the service.

    Answer from pro:

    **Thanks** We appreciate your review. At DrainWorks you will always receive top-notch customer service, from the moment you call our office to the completion of your repair. Our technicians will always go over the best course of action to solve your plumbing problems and will provide exact to the penny pricing before proceeding. This ensures there are no surprises or hidden fees. We value your business. Thanks again.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2008

    Home plumbing /toilet clogged

    Drainworks showed up exactly when they said they would , Jeremy was really professional, wore slippers to cover his boots, provided good advice and completed the work quickly. It was a total pleasure to deal with Drainworks.

    Answer from pro:

    **Thanks** We appreciate your review and look forward to being your plumbing and drain service providers in the future should you require us.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2008

    camera Inspection & Basement Clay Sewar Pipe replaced

    I called Drain Works because of the laudatory reviews on this HomeStars site.To eradicate an unpleasant drain odour in my basement meant replacing an old clay sewer pipe.Employees were prompt, courteous and efficient in dealing with a job which got a little more complicated than anticipated once the diagnosed work area was opened.As the owner of a home built in 1936, I've come to expect "surprises" and this job was no exception.Clean-up was superior to most job projects I've had in the past.Overall, the attitudes and work ethic of this company's employees make them worthy of a high recommendation.

    Answer from pro:

    **Thanks Pat** We appreciate your review. It is true that “surprise” home repairs are never a welcomed experience, but DrainWorks always keeps the homeowner informed along the way and works efficiently and professionally to make any repair as painless and quick as possible. Thank you for noticing our efforts. You are a valued customer and we look forward to being your plumbing and drain service providers.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2008

    Laundry room - slow to drain - backing-up in tubs

    Years ago we had a similar problem; called DrainWorks; were very happy with the solution; did not hesitate to phone them again. From the initial call (expertly handled by the woman at the desk), I was impressed. Technicians Mike & Eric explained the procedure and followed through with the job efficiently, and of course, to our complete satisfaction.

    Answer from pro:

    **Thanks Ronald** We appreciate your review. From your call into our office to the efficient service you receive at your home, customer service is one of our top priorities, and we are glad it shows and that you were completely satisfied. Thanks again for choosing DrainWorks. We value your repeat business.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2008

    Clogged kitchen sink.

    Cleared a clogged up kitchen sink. Prompt and courteous by Jeremy. I called during the morning and was able to schedule an appointment in the late afternoon. I have used Drainworks services in the past for the clogged kitchen sink. Apparently my kitchen sink tends to clog up every two years. Highly recommended.

    Answer from pro:

    **Thanks Mike** We appreciate your review and your patronage to DrainWorks. You are a valued customer. Thanks again.

    Reply created 7 Apr 2008
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Mar 2008

    Clogged toilet

    My toilet was plugged and I suspected the problem to be caused by a small plastic article being flushed by my 3 year old! Armando G immediately suggested the best course of action and proceeded with the job. During the procedure, he found another problem but once again was able to come up with a solution that would help me out without too much additional cost. He worked efficiently and explained things along the way and was a very courteous young man. I have to add that it would have been useful if Armando had all the equipment he needed in his van because my toilet will need to be reset and he was only able to offer a temporary fix.
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