Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2008

    Backed up sewer pipe in basement

    Truck arrived in 90 minutes. The man found the blockage, found my buried old sewage access cap, carefully opened the cap, cleared the blockage under the city street, showed me the entire sewage pipe on TV, and advised on a "small" tree root just starting to invade. All in little time and for "little" money.

    Answer from pro:

    **Thanks Matt* We appreciate your review. At DrainWorks we always take the time necessary to educate you the homeowner on our findings so you can make the best possible decision on how to proceed. We are glad you appreciate the true value of our service. Thanks again.

    Reply created 3 Mar 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Toilet Blockage

    We had an ongoing problem with an upstairs toilet that would clog very easily that had been going on for some time. We became fed up with the number of times this was happening and called Drainworks for a solution. Mike and Eric were our technicians and they quickly assessed that the problem could be right in the toilet or at the top of the drain line. The offered me the option of removing the toilet to see if that was the issue and also if that was not the problem to send a camera down the drain line. Upon removing the toilet they found a calcium like deposit that was blocking about half of the drain pipe and removed it. I still had them camera the line to make sure non of this deposit was anywhere in the pipe. They were also able to clear a sink drain that was giving me a problem. They also voluntarily changed the flapper so there wouldn't be any other issues. The service was quick, they cleaned up afterwards and hopelully everything works as it should!

    Answer from pro:

    **Thanks Mark** We appreciate your review. At DrainWorks our non-commission based technicians are not only quick and efficient, but they are excellent problem solvers. As always, we educate you the homeowner on necessary repairs and only proceed after receiving your permission. Thanks again, we look forward to being your plumbing and drain service providers.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Water problem in the basement.

    After a heavy rain (particularly on top of melting snow), water appeared in the basement back bedroom and kitchen. I was told by a general contractor that I should probably call first for a drain inspection and DrainWorks was recommended to me. I called them and Mike Dunn came for an inspection ($265) of the existing drain system. He showed me what could be seen of the drain and mentionned the different areas that could pose problem. He gave me an estimate which I accepted and the day after, he was there with Misha an two other workers. They showed me what they did every step of the way. Did a very good job with as little inconvenience to us as possible, explained to me the limits of what was to be expected beforehand. They did the job quickly, minimized the problems while working, and cleaned up very nicely at the end. The estimate they had given me before the work was done is what they charged me for.

    Answer from pro:

    **Thanks Henri** We appreciate your review. At DrainWorks we always educate the homeowner every step of the way and we always provide exact to the penny pricing before beginning any repairs. This ensures that there are no surprises and no hidden costs. We are happy to have you as a satisfied customer. Thanks again.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Drain replacement

    For the second time, I have had an excellent experience with Drainworks and their teams of professionals. We had a very positive result the first time, 14 months ago, replacing our drains under our house, and this time, with tree roots infiltrating our outside lines, I did not hesitate to call again. Armando was quick to respond, concise in his description of the problem, and very helpful. Walter & his crew were efficient, & the work site afterwards was immaculate. Many thanks!

    Answer from pro:

    **Thanks Alicia** We appreciate your review. Our technicians are non-commission based which is why they really spend the time with you that it takes to describe the best course of action for a permanent solution to your problem. At DrainWorks we understand the hassle that unplanned home repairs can cause, so we strive to be as unobtrusive as possible and leave your home in the spotless condition we find it in. Thanks again.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2008

    Drain blockage

    We just moved into our new house in November, and we had drain problems right away. When we first had water in our basement, DrainWorks sent Armando out early the next morning. He diagosed the problem right away, and gave us a temporary fix. He recommended replacing our cap & breather, and Frank came with a crew only two days later to do the job. Everyone involved was friendly, professional and knowledgable. I was highly impressed. Just three hours ago, we discovered more water in our basement. I wanted to call someone right away, so I tried Armando on his cell. Even though it was past 10 p.m., he took my call and patiently listened to my difficulties with no complaints for the late hour. He arranged for Jeremy to come out to our house within an hour (around 11:15 p.m.), and he had the problem fixed within a few minutes. He didn't even charge us. DrainWorks has come through for us every time. We would recommend them to anyone.

    Answer from pro:

    **Thanks Peter** We appreciate your review. At DrainWorks there is a lifetime warranty on excavations, and as a repeat excavation customer we sent Jeremy over to inspect the situation. During his inspection he found and cleared your blockage of kitty litter and paper towel, which was not under warranty. As a form of good customer relations and as Jeremy was in your area, we did not charge you for the service. Hopefully Jeremy’s advice on what to not flush down the drains was beneficial and will help avoid blockages like this in the future. Thanks again for your review, DrainWorks is happy to have you as a satisfied customer.

    Reply created 3 Mar 2008
  • Review from Ray
    Rating: 5 out of 5
    Review left on 3 Feb 2008

    Drain backup

    I had a drain back-up problem in my basement. Mathew from Drainworks arrived promptly and quickly diagnosed the problem. He provided practicle advise and options. The flat rate pricing provided me comfort knowing exactly what I was paying for. The attention to detail and professionalism would definitly make Drainworks a 'Recommend' in my books.

    Answer from pro:

    **Thanks Ray** We appreciate your review. It is true that at DrainWorks we provide to the penny pricing for repairs before we begin any work. Our customers do find this beneficial as it guarantees no surprise fees or hidden costs. Thanks again.

    Reply created 5 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2008

    Backed up drains

    We had a problem with we thought our old Washing machine wrong turned out after we had bought a new one that the problems was backed up and cracked pipes.We called Drainworks who ansewered promptly by sending Mike and Eric who quickly diagnosed the problem and showed it to us on the camera.The explanation was lucid and informative. We agreed to have it fixed, within minutes we got a call saying that the crew would be here a 8 AM the next morning.Right on time they started and by 4pm the problem was fixed.In short the service was excellent from Mike and Eric to the excavators.

    Answer from pro:

    **Thanks Ron** We appreciate your review. At DrainWorks we respect your time and always arrive promptly when we say we will. In addition we always keep you, the homeowner informed of any possible repairs before we begin any work. Thanks again, we value your business.

    Reply created 5 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2008

    Dig for drain replacement.

    After two drain backups, I put in a call to DrainWorks, whom I've used before at a different property. The response - both phone and initial service call - was really fast, and the digs (2) were efficient and clean. Cleanup was immaculate. All my options and the procedure were very clearly explained, with no pressure to have more work done than necessary. Kudos to Mat, the Walton Dig Crew, and especially to Armando for supervising the job so well.

    Answer from pro:

    **Thanks Norm** We appreciate your review. At DrainWorks you never feel pressured to complete repairs, especially unnecessary repairs as our technicians do not work on commission. Thanks again.

    Reply created 5 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2008

    Leaky basement

    We've had ongoing problems with a leaky basement for several years and in spite of several attempts at solving the problem it still persists when the heavy rains hit Toronto in the Spring and Fall. Lou and Jeremy investigated the problem and offered good suggestions for resolving the issue. Thanks to Lou and Jeremy and thanks to Terry Cord for conducting business in such a professional and customer-friendly manner.

    Answer from pro:

    **Thanks Ray** We appreciate your review. We are glad to have assisted you with this matter and to have finally resolved the issue for you. At DrainWorks our technicians have the experience to correctly identify and solve your problems right the first time. Thanks again for your review.

    Reply created 5 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2008

    Repaired sewer drain

    I am not that effusive with my praise but Armando (which includes Naz and the "digger crew") did their very best for me. Professional and efficient in every way, from initial call to settling my account, I would work with them again in a flash. My theory is that a company is the image of their CEO so in this case why not make DrainWorks the model for other organizationally challenged businesses. A little over the top maybe but that's what I think.

    Answer from pro:

    **Thanks Norm** We really appreciate your review. At DrainWorks we strive to be as efficient and organized as possible. We understand that some people have worked with incompetent trades people in the past, however it is important to us to not get painted with the same brush. DrainWorks really does go above and beyond to set the standard within this industry. Thanks again for your review, we look forward to being your plumbing and drain service providers.

    Reply created 4 Feb 2008
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