Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2008

    Sewer pipe replacement

    Four houses on my short street have all used Drainworks and have all been very happy with their professionalism, promptness, and courtesy. Lou did a great job of explaining the replacement of our old sewer pipe with new PVC. The dig crew arrived the next day, finished the same day, and did a great clean-up! Mike came a few days later for the final inspection and answered all my remaining questions. We are extremely impressed by the high level of teamwork throughout the company and we highly recommend them!

    Answer from pro:

    **Thanks Rod** We appreciate your review. At DrainWorks, we understand that to be a truly successful service company within this industry, one must pay attention to all the details. We go above and beyond to be as efficient and thorough as possible to maximize your experience during these stressful times. Thanks again, we look forward to being your plumbing and drain service providers should you require our services again in the future.

    Reply created 3 Mar 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2008

    Sluggish toilet

    Third time I've used DrainWorks, and will never call a different plumbing company. Every time, pleasant technicians with good communication skills. They always charge what was outlined before the job started. And, their dispatch always calls to update estimated time of arrival. Today, Jeremy advised solutions to my sluggish toilet. Although he came to check my drains (which were clear), reinstalled my toilet at no extra charge in order to see if it was working better.

    Answer from pro:

    **Thanks Rob** We appreciate your review and we value you as a repeat customer. At DrainWorks our technicians always clearly go over what you can expect, and only proceed once we have your approval. This way there are no surprises and no hidden fees. At DrainWorks, we go above and beyond; after all service is our business. Thanks again.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2008

    Backed op drain in the laundry room

    Mathew showed up on time. He was efficient and considerate of our home. He wore booties (also his equipment had booties arounfd the wheels) and had a clean drop cloth in case of spills. Although there were no spills. He had my drain cleared in uder an hour. Great service.

    Answer from pro:

    **Thanks Steve** We appreciate your review. Our technicians are non-commission based which allows them the time it takes to truly respect your home and your space. Cleanliness is only one aspect of DrainWorks’ first-rate service, however we place equal importance on all aspects to ensure you get the most satisfaction from our visit. Thanks again.

    Reply created 3 Mar 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2008

    Backed up sewer pipe in basement

    Truck arrived in 90 minutes. The man found the blockage, found my buried old sewage access cap, carefully opened the cap, cleared the blockage under the city street, showed me the entire sewage pipe on TV, and advised on a "small" tree root just starting to invade. All in little time and for "little" money.

    Answer from pro:

    **Thanks Matt* We appreciate your review. At DrainWorks we always take the time necessary to educate you the homeowner on our findings so you can make the best possible decision on how to proceed. We are glad you appreciate the true value of our service. Thanks again.

    Reply created 3 Mar 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Toilet Blockage

    We had an ongoing problem with an upstairs toilet that would clog very easily that had been going on for some time. We became fed up with the number of times this was happening and called Drainworks for a solution. Mike and Eric were our technicians and they quickly assessed that the problem could be right in the toilet or at the top of the drain line. The offered me the option of removing the toilet to see if that was the issue and also if that was not the problem to send a camera down the drain line. Upon removing the toilet they found a calcium like deposit that was blocking about half of the drain pipe and removed it. I still had them camera the line to make sure non of this deposit was anywhere in the pipe. They were also able to clear a sink drain that was giving me a problem. They also voluntarily changed the flapper so there wouldn't be any other issues. The service was quick, they cleaned up afterwards and hopelully everything works as it should!

    Answer from pro:

    **Thanks Mark** We appreciate your review. At DrainWorks our non-commission based technicians are not only quick and efficient, but they are excellent problem solvers. As always, we educate you the homeowner on necessary repairs and only proceed after receiving your permission. Thanks again, we look forward to being your plumbing and drain service providers.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Water problem in the basement.

    After a heavy rain (particularly on top of melting snow), water appeared in the basement back bedroom and kitchen. I was told by a general contractor that I should probably call first for a drain inspection and DrainWorks was recommended to me. I called them and Mike Dunn came for an inspection ($265) of the existing drain system. He showed me what could be seen of the drain and mentionned the different areas that could pose problem. He gave me an estimate which I accepted and the day after, he was there with Misha an two other workers. They showed me what they did every step of the way. Did a very good job with as little inconvenience to us as possible, explained to me the limits of what was to be expected beforehand. They did the job quickly, minimized the problems while working, and cleaned up very nicely at the end. The estimate they had given me before the work was done is what they charged me for.

    Answer from pro:

    **Thanks Henri** We appreciate your review. At DrainWorks we always educate the homeowner every step of the way and we always provide exact to the penny pricing before beginning any repairs. This ensures that there are no surprises and no hidden costs. We are happy to have you as a satisfied customer. Thanks again.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2008

    Drain replacement

    For the second time, I have had an excellent experience with Drainworks and their teams of professionals. We had a very positive result the first time, 14 months ago, replacing our drains under our house, and this time, with tree roots infiltrating our outside lines, I did not hesitate to call again. Armando was quick to respond, concise in his description of the problem, and very helpful. Walter & his crew were efficient, & the work site afterwards was immaculate. Many thanks!

    Answer from pro:

    **Thanks Alicia** We appreciate your review. Our technicians are non-commission based which is why they really spend the time with you that it takes to describe the best course of action for a permanent solution to your problem. At DrainWorks we understand the hassle that unplanned home repairs can cause, so we strive to be as unobtrusive as possible and leave your home in the spotless condition we find it in. Thanks again.

    Reply created 26 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2008

    Drain blockage

    We just moved into our new house in November, and we had drain problems right away. When we first had water in our basement, DrainWorks sent Armando out early the next morning. He diagosed the problem right away, and gave us a temporary fix. He recommended replacing our cap & breather, and Frank came with a crew only two days later to do the job. Everyone involved was friendly, professional and knowledgable. I was highly impressed. Just three hours ago, we discovered more water in our basement. I wanted to call someone right away, so I tried Armando on his cell. Even though it was past 10 p.m., he took my call and patiently listened to my difficulties with no complaints for the late hour. He arranged for Jeremy to come out to our house within an hour (around 11:15 p.m.), and he had the problem fixed within a few minutes. He didn't even charge us. DrainWorks has come through for us every time. We would recommend them to anyone.

    Answer from pro:

    **Thanks Peter** We appreciate your review. At DrainWorks there is a lifetime warranty on excavations, and as a repeat excavation customer we sent Jeremy over to inspect the situation. During his inspection he found and cleared your blockage of kitty litter and paper towel, which was not under warranty. As a form of good customer relations and as Jeremy was in your area, we did not charge you for the service. Hopefully Jeremy’s advice on what to not flush down the drains was beneficial and will help avoid blockages like this in the future. Thanks again for your review, DrainWorks is happy to have you as a satisfied customer.

    Reply created 3 Mar 2008
  • Review from Ray
    Rating: 5 out of 5
    Review left on 3 Feb 2008

    Drain backup

    I had a drain back-up problem in my basement. Mathew from Drainworks arrived promptly and quickly diagnosed the problem. He provided practicle advise and options. The flat rate pricing provided me comfort knowing exactly what I was paying for. The attention to detail and professionalism would definitly make Drainworks a 'Recommend' in my books.

    Answer from pro:

    **Thanks Ray** We appreciate your review. It is true that at DrainWorks we provide to the penny pricing for repairs before we begin any work. Our customers do find this beneficial as it guarantees no surprise fees or hidden costs. Thanks again.

    Reply created 5 Feb 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2008

    Backed up drains

    We had a problem with we thought our old Washing machine wrong turned out after we had bought a new one that the problems was backed up and cracked pipes.We called Drainworks who ansewered promptly by sending Mike and Eric who quickly diagnosed the problem and showed it to us on the camera.The explanation was lucid and informative. We agreed to have it fixed, within minutes we got a call saying that the crew would be here a 8 AM the next morning.Right on time they started and by 4pm the problem was fixed.In short the service was excellent from Mike and Eric to the excavators.

    Answer from pro:

    **Thanks Ron** We appreciate your review. At DrainWorks we respect your time and always arrive promptly when we say we will. In addition we always keep you, the homeowner informed of any possible repairs before we begin any work. Thanks again, we value your business.

    Reply created 5 Feb 2008
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