Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2007

    Replaced Drain Pipes from house to city line.

    Drain Works arrived as promised, investigated, went to work on digging and replacing old drains in Dec. A secondary problem was found and they called explained the pros and cons and we decided to have balance of drains replaced. The supervisor went out of his way to come to my work so I could sign papers rather than me coming home - saved me a lot of time!

    Answer from pro:

    **Thanks Helen** We appreciate your review. DrainWorks goes above and beyond to provide superb customer service, and we’re glad our efforts were well received by you. Thank you again.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2007

    Plumbing Job

    I had Drain Works add an additional laundry tub in my house which included all the necessary plumbing work. The initial job went very well however shortly after we discovered that a portion of the work had disturbed a support wall. We called Drain works up to express our concerns and they handled it in a very professional manner. As it turns out some semi minor repair work had to be done which they did without any arguement or diagreements over who should cover the cost. In fact they brought in a seperate company to do the necessary work at their expense and the repair turned out terrific. I have to honestly say that Drain Works views their customers as the real people that we are. They treat their customer homes as their own and when things don't go quite right they back up their guarantees as claimed. It's great to do business with a company like them because they view the longevity of their future as a marathon not a sprint. Well done and I will definitely call on them again om the futuer to fix plumbing in my house.

    Answer from pro:

    Thanks for taking the time to provide your review Matt. Here at DrainWorks, we take two things very seriously: the well-being and happiness of our clients and our good reputation. We will never compromise either, so when an unforeseen challenge arises, we are completely accountable for the services and support we provide our clients. To offer less, would make us just a typical plumbing and drains company. We take great pride in being a brand unlike any other and as such, we go out of our way to serve customers in a way no others can. Thanks again.

    Reply created 11 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2007

    Installation of new outdoor faucets

    Drainworks installed two new outdoor faucets a few months ago. With the cold weather now here, I went to winterize the faucets and found that one of them had been installed wrong. It was a very easy mistake that anybody could have made. I called Drainworks and they had somebody to my home within hours to fix it and they could not be more apologetic. Mistakes can happen to anybody but what sets great businesses apart from all their competitors is how they deal with problems months after the sale. Drainworks proved that they are really a great company.

    Answer from pro:

    Thanks for your review, Mike. We agree with your perspective. Reputations are always made in the trenches. We are incredibly conscientious of the well-being of all of our clients, and no matter what the challenge or when, we are completely responsive and accountable for everything we do. Why should any customer expect anything less? Thanks again for your kind words and we look forward to future opportunities to help you out with any and all plumbing or drain support, should the need arise.

    Reply created 11 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2007

    Drain problem in my kitchen

    I called DrainWorks around 3pm and they told me somebody will show up at my house between 5pm and 8pm same day. Jeremy came at 5pm, suggested an action and within 30 min the problem with my drain was fixed. Very professional guy and excellent service! The way Jeremy handled the job exceeded my expectations. I will recommend DrainWorks for anyone I know who needs plumbing services.

    Answer from pro:

    **Thanks** We appreciate your review and welcome you to refer DrainWorks to your friends and family so that they too can receive the same “excellent service” you did. Thanks again.

    Reply created 24 Dec 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2007

    sewer pipe replacement

    Jeremy was very helpful and was not pushy at all, gave us all the information we needed to make our decision on what work we should get done. He also took the time to show and explain to us exactly what was going to be done. I also was very pleased at the fact that the work started around the time that we were quoted instead hours later. The company truly takes the customer into consideration.

    Answer from pro:

    **Thanks Shannon** We appreciate your review. At DrainWorks, you never feel forced to rush into repairs. Our technicians are commission free and educate you, the homeowner, to make the best possible decision. Thanks again.

    Reply created 24 Dec 2007
  • Review from Mike
    Rating: 5 out of 5
    Review left on 21 Nov 2007

    Drain replacement, backflow valve

    I wanted to get a back water valve installed in my basement. When I called Drainworks, they came out and did a camera inspection, something I had been meaning to do for a while. It turns out the cast-iron stack was in pretty bad shape, so Armando suggested I replace the lower portion of the stack and all the clay pipe. That was on Wednesday. On Friday the work crew started at 9am. By 5pm the same day they were done, the clay pipe replaced with PVC, a back water valve installed, a new floor drain, clean-out and base of the stack replaced. The work was done efficiently, neatly and cleanly. An excellent company, who I would recommend to anyone. Great service!

    Answer from pro:

    **Thanks Mike** We appreciate your review. It is a pleasure to have you as a customer and thank you for choosing DrainWorks.

    Reply created 15 Jan 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2007

    Clogged Drain

    Excellent service from this company. Both the initial phone conversation with William and the plumbing fix from Matt were handled in a timely, professional and friendly manner. Matt was thorough, and extremely careful bringing equipment in and out of the house. After fixing the clogged drain, and removing the equiment he came back in and cleaned! Great service, reasonably priced and fast arrival to the house! I would highly recommend! Thank you!

    Answer from pro:

    **Thanks Laura** DrainWorks is highly respectful of your home and we are always extremely careful when completing repairs. We appreciate your review and your business.

    Reply created 21 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2007

    Drain Cleaning

    Lou was great! Our son had flushed a bathtub pop-up and our toilets were backing up. Lou quickly located the pop-up at the 90 degree elbow and with the camera and was able to push it out to catch basin in the street. The job was quick and relatively painless....If it weren't for the camera we may have been in for an excavation and much more time and expense.

    Answer from pro:

    **Thanks John** Your review illustrates how at DrainWorks, the appropriate technology paired with a non-commission based professional can really help to solve your problem efficiently with the least invasion to you and your home.

    Reply created 21 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2007

    Floor drain in furnace room not connected to main

    Floor drain in furnace room backed up. From the moment I contacted DrainWorks to the moment they completed the job, I was genuinely amazed at the phenomenal customer service - from the call to book the appointment, to the initial inspection, the work being done and the follow-up. I expected at some point along the way there would be slippage in attitude and professionalism but even though I dealt with 6 different people in total from the company, each and every one was unfailingly courteous and professional. They explained, consulted, demonstrated - delivered on every promise made. Even the post-inspection was excellent - and provided me with a much broader sense of my home's drain system - good to know. And, I swear, left the house cleaner than when they came in. I have never done one of these before (on-line review), but they deserve the recognition - great team, great coordination (each person I spoke to knew my name, who from the company I had dealt with earlier, and what had been said... that's a coordination feat in and of itself)

    Answer from pro:

    Thanks for taking the time to write such a kind review, Steve. Your experience is exactly the experience we try to create for each and every client we have the privilege of helping. When we see it written and expressed by a customer, as you have here, it makes us all incredibly proud of what we do and even more motivated to keep striving for the highest standards of service for our great customers. Thanks again.

    Reply created 22 Nov 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2007

    Ensuite stand-up shower drain

    Our shower drain has been clogged up for months now and everything we tried wasn't working. Matt from DrainWorks came in and explained the costs up front after assessing the situation. I watched as he began his work and he explained what he was doing every step of the way. Excellent service and an UNCLOGGED DRAIN!

    Answer from pro:

    **Thanks Aly** We appreciate your review. At DrainWorks we always inform the homeowner of necessary repairs and provide flat rate pricing before we begin any work. This allows you to make an educated decision before proceeding. We are glad that you were satisfied with the service you received.

    Reply created 20 Nov 2007
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