Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2007

    Drain backed-up

    I was impressed. The team of Mike and Eric arrived quickly, and guided me through the problem. They were patient, and explained everything quite thoroughly. Mike explained the options available. There was no pressure whatsoever, and for that I was grateful. The work done was professional and efficient. Simply put, if you're in the Beaches, DrainWorks is the way to go. I highly recommend them. Mike and Eric know the meaning of customer service.

    Answer from pro:

    Hi Michael. Thank you for your review. Our technicians are full time salary based employees rather than commission-driven temporary employees, which is why you felt no pressure whatsoever, just flat rate pricing for the solutions to your problem. Again thank you and we look forward to serving you in the future.

    Reply created 16 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2007

    Basement sink and laundry backing

    Thanks to Armando. Fast response - it took only half hour to arrive after call. Clear work - fixed all problems, tested system, gave advices, explained everything in details.

    Answer from pro:

    Hi Feriandas. Thank you for your review and accurate account of your positive service. We look forward to serving any of your plumbing or drain concerns should you require our help again.

    Reply created 16 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2007

    Plugged, cracked drain trap

    We cant thank Mike and Eric and the rest of the crew that repaired our drain problem.They explained everything thoroughly to us.The workmanship was exceptional and everything was left very clean. Thanks for having such competent staff. Ken

    Answer from pro:

    Hi Ken. Thanks for your review. You are right it is our highly trained and experienced staff that allows DrainWorks to deliver quality service time and time again. Thank you.

    Reply created 16 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2007

    backed-up toilet

    Jeremy came to our house within a couple of hours of my call. His workmanship was top-notch as was his professional attitude. I am very satisfied with the service, though the price is a tad on the high side George

    Answer from pro:

    We appreciate your business. In order to provide the level of service that you've experienced we only employ the highest trained, most professional staff and we always present you with an up-front, written quote before we proceed with any work. We constantly offer excellence in service and workmanship. Thank you for taking the time to post your review. -Terry

    Reply created 4 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2007

    Exterior waste drain blockage

    Mike, Jeremy and the rest of the Drainworks team made the process as painless as possible. They were trustworthy, polite, understanding and explained the work. There was no overselling and no pressure. The recommendations on problem resolution were practical and appropriate.

    Answer from pro:

    Thank you for your kind words. It is always our pleasure to make your experience with us a pleasant one. We look forward to serving you in the future should the need arise. -Terry

    Reply created 4 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2007

    Replacing main drain because of tree roots

    We noticed our floor drain backing up, and I decided to call in professionals. Jeremy from Drainworks came out, did a camera inspection, located where the blockage was, and organized for the old breather and trap to be removed. He suspected tree roots were the cause, and indeed they were. Drainworks did a neat job, a thorough job, and also got all the paperwork in order for me to get a rebate from the city since the tree was on city property. There was no drama with Drainworks, which was great, and I can't thank Jeremy enough for his dedication to getting this problem fixed properly and permanently.

    Answer from pro:

    Hi Andy, we appreciate your kind words. I am glad that we could provide you with excellent service from start to finish and beyond. Thank you for your business and for your positive review.

    Reply created 27 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2007

    Clogged Drain

    After making several of our own attempts to unclog our sink drain, we consulted the yellow pages and were impressed with Drainworks ad. That evening Jeremy, one of their technicians, arrived and snaked the drain 20-25 ft and we finally had our drain cleared. We were impressed with Drainworks very professional, thorough and courteouse service. Thank you again.

    Answer from pro:

    Thank you for choosing DrianWorks and for the time you took to write a review of your experience with us. It was a pleasure serving you. -Terry

    Reply created 27 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2007

    Drain Pipe Replacement

    I called them to check out our drain for clogs and they found the old clay pipe had tree roots entering the drain in quite a few places. I gave the go-ahead to replace the pipe and they did exactly what they said they would do including a very good cleanup job afterwards. Plus they fixed some plumbing mistakes left to us by our predecessors - all as part of the project. These days, it's refreshing to work with a service provider that sets a clear expectation and then exceeds it. Thanks to Armando, Walter and the crew for your good work.

    Answer from pro:

    Thank you for your response and acknowledging that our actions follow through with the straightforward quote we presented to you. There is nothing worse than having someone tell you just what you want to hear to get their foot in the door, and then having a different course of action sprung on you - Terry

    Reply created 25 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2007

    Drain replacement

    The work was completed in a timely manner. Jeremy was very helpful in identifying the problem and determining what need to be done. The excavators kept the area clean and protected and did a good job of cleaning up afterwards. The camera inspection after the job was done helped to convince me that everything had been done properly. Thanks a lot.

    Answer from pro:

    Hi Matt, Thanks for your review and for the opportunity to serve you - Terry

    Reply created 21 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2007

    Plumbing repairs and advice

    We had to have some work done on taps, toilet flappers and an assessment about our main valve shut-off which was broken. The dispatcher kept us informed of our time-line and was very pleasant. Ernie came a day ahead of time, which was terrific. He quickly and effeciently assessed the jobs and gave us a very fair esimate for the work he would do. He was fast, efficient and tidy. He gave us excellent advice for our main shut-off valve problem and how to organize this repair with the city. He told us what to do and what to expect at each phase of the repair. His professional and experienced advice was greatly appreciated as this type of service is new to us. From our experience, we can say that Drainworks is a very reliable, up-front and honest company.

    Answer from pro:

    Chris: Thanks for your positive review. It was a great pleasure to serve you and we look forward to being your plumbing and drain service providers in the future - Terry

    Reply created 21 Mar 2007
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