Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from bconard
    Rating: 5 out of 5
    Review left on 19 May 2007

    Get rid of smell from bathroom sinks

    The DrainWorks technician, Jeremy, was professional and competent. He listened carefully to what the symptoms were and then told us what he was going to do. He reported back to us after the work was finished that he had removed considerable material from the drain. We have had no smell since the work was done. We will call this company again with any of our plumbing needs.

    Answer from pro:

    We look forward to being your plumbing and drain repair service providers should you require our services in the future.

    Reply created 29 May 2007
  • Review from Robert Carter
    Rating: 5 out of 5
    Review left on 7 May 2007

    Complete Trap Removal and Sewer Line Removal

    We were extremely impressed with Drainworks and our main technician Armando. They diagnosed our exterier trap and interior sewer line problem quickly and showed me where the problems were and gave me a couple of options on proceeding. In the end I did more work than I thought I'd do just to be safe as well as take advantage of the City of Toronto's $2000 rebate. All in all I'd highly recommend Drainworks from both an quality and honesty perspective. When you're facing potentially thousands of dollars of work the latter becomes that much more important. Not that I wanted to pay to have this done but I'm glad I followed their advice and don't expect any potentially expensive water back-up again in the future.

    Answer from pro:

    Our technicians are full time salary based employees rather than commission-driven temporary employees which is why they provided you with the 'honest' advice you received. No one wants to incur the cost of unforeseen repairs, but we are happy that you have placed value on the advantages of proceeding with our recommendations. Thank you again.

    Reply created 29 May 2007
  • Review from Brian A.
    Rating: 4 out of 5
    Review left on 28 Apr 2007

    Leaky faucet

    I had a leaky faucet in my basement bathtub. I called Drainworks to come over and fix the problem. A half hour later Ernesto showed up and did a perfect job. I tried to do this job myself but I didn't have the proper tools to do it. Ernesto showed me the tool that I needed to get the job done. Next time, I will tackle a similar problem myself. I will, however, continue to use Drainworks. Drainworks has never let me down. My only complaint is Drainworks' prices are too high. I especially appreciate that Drainworks' employees are professional and clean.

    Answer from pro:

    Thanks for your review. We appreciate your continued use of our services. It is unfortunate you felt our prices too high, especially since you had committed to paying a $69 evaluation fee prior to sending our plumber over. In addition, we deducted $10 from a coupon we supplied on a previous visit, bringing the cost of your repair to $70. We are determined to provide you the best service possible from the best employees in the business. Having provided you with such, the price you paid was more than reasonable based on industry standards. We do appreciate your review and thank you for choosing DrainWorks!

    Reply created 28 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2007

    drains and sewer system in home

    Mike of DrainWorks found me in a state after major problems from a previous contractor,they were so bad we were forced to leave our home. He walked me through the problems and the solutions and made immediate arrangements to do the work. The TEAM (Naz + the boys)were profesional and efficent and 2 days later everything was fixed and CLEANED UP, they left my place spotless. To date, they are my best ever contractor experience. Thanks Ann + Josh

    Answer from pro:

    Thank you Ann and Josh. We really appreciate your review and are quite pleased to have your faith in our company. We look forward to solving any of your future plumbing or drainage problems. Thanks.

    Reply created 28 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2007

    Blocked Sink Drain

    After using another company previously and being duped with work that had to be done, I was nervous about using another plumber in case the same thing happened again. How wrong I was!!! From the moment I placed my call I received superior customer service. I was notified that the plumber was minutes away and Armando was on the spot within an hour and a half of my call. Not only was the problem fixed very quickly but I received information all the way along from Armando, along with hints and suggestions with NO PRESSURE whatsoever. Not only will I be using them again if I have any problems but I will be recommending them to everyone I know. Keep up the great work Armando and DrainWorks.

    Answer from pro:

    We certainly appreciate you review and are glad that the 'no pressure' service you received from Armando exceeded your expectations. Thank you for your business and kind words.

    Reply created 8 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2007

    sewer drain problem

    When our basement toilet started backing up into the bathtub I knew we had a problem. I chose to call Drainworks not knowing what to expect. As a female dealing with contractors in the past has been intimidating, my level of knowledge and understanding of the problem is generally poor. After speaking with William who set up an appointment I felt more at ease with my decision to call Drainworks. Lou arrived to investigate the problem, slipping blue shoe covers on to avoid tracking in any dirt, what a pleasant surprise. He set up a dig crew for the Saturday of Easter weekend who arrived with Armando and did a superior job, over and above what was expected. Our entire drainage and sewer system was inspected and explained. Everyone I dealt with at Drainworks exhibited a very high level of professionalism. They were very informative, patient, phenomenally clean and personable. What a painless experience. Thank you Drainworks for a job well done.

    Answer from pro:

    Thank you Janie for posting this pleasant and accurate account of the service you and all of DrainWorks' customer's experience. We always set out to exceed your expectations in all aspects of customer service and quality repairs. Thank you for your business and continued support.

    Reply created 8 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2007

    Drain Repair

    I was almost taken advantage of by another plumbing and Drain Company until DrainWorks came to the rescue. I had received a quote by “Company A” to change my trap and breather, which had seemed to be expensive and the representative in somewhat of a hurry. So I decided to get another opinion and called DrainWorks who advertised a no commission approach to their business. When I told DrainWorks what “Company A” had quoted me, DrainWorks didn't seem that surprised but said that the high price was probably a result of “Company A” paying their employees by “commission” instead of by hourly wage. I guess the other company's representative hadn't sold a job that day and was looking to make his wage on me - probably his last call of the day! In the end DrainWorks came through and were completely honest and trustworthy. Thanks DrainWorks

    Answer from pro:

    Thank you for your review. Having full time salary based employees rather than commission-driven temporary employees is what allows our technicians the time it takes to explain everything to you without any pressure to proceed with quotes. We are honest and trustworthy and appreciate the time you took to accurately account your experience. Thanks!

    Reply created 28 May 2007
  • Review from otworks
    Rating: 5 out of 5
    Review left on 13 Apr 2007

    Replacement of trap and breather

    I found Drainworks' response time unbeatable (on sight within 1.5 hours of my call). I was very impressed with the straightforward discussion with the site supervisor, Armando, who presented me with several options and the potential risks/benefits of each. His crew worked in a professional manner and throughly cleaned the worksite prior to leaving.

    Answer from pro:

    Thank you Avi for your review and for your business. We appreciate your kind words and look forward to providing quick and efficient service to you in the future should you require our assistance. Thanks

    Reply created 8 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2007

    Replace drain pipe

    Armando was at our home within two hours of our call. His team was working the next morning. They were very prompt and polite. They did the work quickly but neatly, piling dirt only on tarpaulins in one spot. They opened a hole as small as they could, leaving my driveway mostly intact. They were done much sooner than I expected and left the site spotless. Armando was very patient explaining the work and the options available to me. This is the kind of help you want when your drains back up. I'm a very satisfied customer.

    Answer from pro:

    Thank you Maxim for your review. We are glad that you were satisfied with the service you received from DrainWorks.

    Reply created 16 Apr 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2007

    Replacing soil stack and underground drains

    We were delighted with the work done by Mike, Eric and the others. They were professional, obviously proud of their high quality workmanship and made the inevitable mess of having a basement dug up as easy as possible for us to live with. I liked the way Mike explained every step and let us know in advance what the costs would be. I was also very pleased with how they cleaned up at the end. We felt well looked after by Drainworks.

    Answer from pro:

    Thank you for your review. We appreciate your positive account of events and we look forward to handling your plumbing and drain concerns. Thank you for your business.

    Reply created 16 Apr 2007
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