Drain Works Plumbing reviews (1699)

We appreciate your business. In order to provide the level of service that you've experienced we only employ the highest trained, most professional staff and we always present you with an up-front, written quote before we proceed with any work. We constantly offer excellence in service and workmanship. Thank you for taking the time to post your review. -Terry

Thank you for your kind words. It is always our pleasure to make your experience with us a pleasant one. We look forward to serving you in the future should the need arise. -Terry

Hi Andy, we appreciate your kind words. I am glad that we could provide you with excellent service from start to finish and beyond. Thank you for your business and for your positive review.

Thank you for choosing DrianWorks and for the time you took to write a review of your experience with us. It was a pleasure serving you. -Terry

Thank you for your response and acknowledging that our actions follow through with the straightforward quote we presented to you. There is nothing worse than having someone tell you just what you want to hear to get their foot in the door, and then having a different course of action sprung on you - Terry

Hi Matt, Thanks for your review and for the opportunity to serve you - Terry

Chris: Thanks for your positive review. It was a great pleasure to serve you and we look forward to being your plumbing and drain service providers in the future - Terry

Thanks for the kind words on your repeated positive experiences with DrainWorks - Terry

Hi Bill, Thanks for the review it was our pleasure to serve you - Terry

Hi Lyn. Thanks for taking the time to provide a review. I'm Terry Cord, founder and President of DrainWorks. As you can see, I take great interest in all opinions shared, even though in this case I have to respond to some of the claims, which seem out of step with what actually happened. You state that the work done was to replace a trap under your bathroom sink. As the invoice - which you signed off in approval in advance of any work states - we also re-piped all piping under the sink as well as change the faucet. That's quite different than what you stated in your review. As for the timing, this business runs on schedules that can easily shift, for some problems are quicker to solve than others. It's our practice to never promise anything to a client that we are not certain we can deliver. On Monday following the weekend, you called again and we had an appointment time available which you took ( an hour and a half after your initial call ). I'll assume that the reason you called us again was that you were simply not able to secure an appointment with anyone else. Therefore, I would say that DrainWorks is the company that came through for you, otherwise we wouldn't have been there. As for your independent plumber and his assessment of our charges, we put everything in writing and we present it clearly for your approval. It's our practice, for we know all too well that talk is cheap. We certainly would not proceed without express signed approval from you, our customer. One more thing you should know about our company is that that unlike almost every company in plumbing, our staff are full time and salaried. They are never paid a commission for any job, and in the plumbing business, this is very rare. We take the time to do every job right and we are extremely efficient. I doubt anyone would be happy if we chose to take more time than necessary and charge less per hour, for that isn't good business and it's why we charge by the job and not by the hour. It keeps things honest. Again, I support everyone's right to share an opinion on our service, but when we feel a review is not accurate, I will try to bring balance and insight to opinions that we feel might confuse or misrepresent the actuality of the situation. Terry