Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Joel Filoteo
    Rating: 5 out of 5
    Review left on 3 Dec 2021

    Installed cleanout for kitchen sink drain

    Great job done and many thanks to Jim and Matt for installing a clean out for our kitchen sink drain. Job was complicated due to trap located in between the garage ceiling and kitchen floor on second floor. Both are very professional and efficient. This is the second time I used Drainworks and I highly recommend them.

    Answer from pro:

    **Thanks Joel** It was a pleasure reading your review to learn how happy you were with Jim and Matt’s plumbing services. Thank you for taking the time to share your experience here for all to see, it is much appreciated. It is very rewarding to know that we could be of assistance and to have your vote of confidence by highly recommending DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 6 Dec 2021
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 6 Nov 2021

    Repaired drain pipe and cleanout, and replaced kitchen faucet and shutoff valves

    We were really impressed with the repairs done by Jim and Luke from DrainWorks. They were quick, efficient, and the work was impeccably done. They were able to fix a leaking drain cleanout pipe in a MUCH more efficient way than 2 previous companies had suggested (other companies wanted to hammer the concrete out of the basement floor, but Jim had the know-how and equipment to figure out a better way to fix it, without needing to break my floor.) I also had a problem with my kitchen faucet which I became aware of only a couple of hours before they were scheduled to arrive for the other repair. To my surprise, Jim was able to completely fix the problem during the same visit, including replacing my hard-to-fit faucet with a beautiful new one. The last time I needed a new faucet I had to shop around at several different places to find one that fit, so the time savings on this was very much appreciated. Additionally, the cost was very reasonable. Efficiency, quality and fair price = a very happy customer. I will be calling them again to upgrade a few other fixtures around the house.

    Answer from pro:

    **Thanks** It was such a pleasure to read your review. Thank you for taking the time to share your experience in such detail. We are very happy to know that you were satisfied with the services provided. We take great effort to arrive fully equipped for just this reason; saving you time and getting everything done on the spot. It is very rewarding to have our efforts acknowledged by you, thank you again for that. We do look forward to hearing from you when you are ready to have additional plumbing or drain related work performed. Thanks for choosing DrainWorks Plumbing!

    Reply created 9 Nov 2021
  • Review from Arlene
    Rating: 5 out of 5
    Review left on 27 Oct 2021

    Pipe Leak and Valve Replacement

    Wow! Amazing customer service - JP is their secret sauce - he sets the tone. I already felt better after speaking with him. We contacted Drainworks for a leaky pipe at 8:00am. They had a two man crew out to complete the repair by 1:00pm and I received a call about 20 minutes before they arrived. Jim and Luke made quick work of the problem - they replaced the leaky pipe and valves. The price was different than what they quoted over the phone but given the rapid response and hassle-free work, I am glad the problem is resolved. The picture attached shows the leaky joint they had to replace - we removed the drywall and vent.

    Answer from pro:

    **Thanks Arlene** It was a pleasure to read your review and learn that you were so happy with our service from start to finish. It is rewarding for us to know that we could be of quick assistance and to have you share your experience. Do note that the initial price was based on the picture and didn’t show the valves that needed replacing, hence the difference in price. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 27 Oct 2021
  • Review from joe_kuroda
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Replacing Toilets/Fixing Broken Stopper

    We called Drain Works to replace two toilets and repair a stopper that fallen down off the sink. JP explained what they could do and explained possible works to be done and quickly set up a time for them to come over to our house. He was courteous and friendly as well as efficient. He also did call back again about half an hour before the worker arrived so we could prepare. JIm arrived on time and immediately put us on ease and started assessing the conditions of the toilets and worked on the sink. He indicated we would need to replace the toilets but one of them would need to be ordered. He was very efficient and quickly fixed the stopper and replaced one of the toilets and said he would check other toilets as they were all old. We did decide to replace the other two old toilets as well and he set up another time for him to come back and replace the toilets. A week later he arrived with another worker to replace the other toilets as well. They were professionally done and detailed. The work was done all well and great. They cleaned up all work areas and took everything away. We were pleased that they were able to take away all old toilets rather than to leave them for us to dispose them. We were really happy with the new toilets and the work they have done. Highly recommended.

    Answer from pro:

    **Thanks Joe K** We really appreciate your review and thank you so much for sharing your experience here for all to see. It is very rewarding for us to know that from start to finish you were happy with our services. So glad we could be of assistance and to your satisfaction. We look forward to hearing from you should you require any future plumbing or drain related help. Thanks for choosing DrainWorks Plumbing!

    Reply created 14 Oct 2021
  • Review from Tony
    Rating: 5 out of 5
    Review left on 22 Sep 2021

    Storm Drain Line Repair - Well done

    My house's storm line from one of the downspouts was clogged. Previous two snaking attempts could not clear it and brought out clay and suggested digging and replacing. I got quotes (one wanted to pressure clear from the house - clueless) and selected Drain Works from the HomeStars feedback and related experience. I'm very satisfied with the work done and process. First they did a camera inspection down the downspouts drains to investigate the situation and showed it to me. The clogged problem area was found and they dug down quite deep to the broken storm drain and fixed it - they contained the dig as much as possible to minimize the surface repair afterwards to the cobblestone path. The storm drain pipe to the break was not in good shape and replaced. It was a significant dig overall and the workers were very diligent in keeping the dig contained and clean, were professional, and respectable. The work duration was short considering what was done and I was kept informed along the way. It's now three months later and all is well. Drain Works merits a full recommendation by my experience.

    Answer from pro:

    **Thanks Tony** We are very grateful for your review and thank you for sharing this detailed account of your experience. It is truly rewarding to know that you were so happy with our services and the results. It means so much to have your full recommendation. As always, we are here for you should you ever require further plumbing or drain assistance. Thanks for choosing DrainWorks Plumbing!

    Reply created 23 Sep 2021
  • Review from Lamia Sabbagh
    Rating: 5 out of 5
    Review left on 27 Aug 2021

    Fixed clogged toilet in basement

    Drain works is hands down best plumbing company in the city. JP answers the phone right away and explains exactly what could happen do there are no surprises when the plumber comes. They are always able to send someone the same down usually within a few hours of calling. Lou is amazing at his job. He is so friendly, knowledgeable and experienced - I relax as soon as I see he is the plumber they have sent us. He walks through everything he does step by step and always gives us tips for how to avoid issues next time. the proving is always fair and the service is clean and efficient. I would recommend Lou and drain works to anyone who ever needs a plumber.

    Answer from pro:

    **Thanks Lamia** It was such a pleasure to read your review and learn how happy you were with our services from start to finish and on multiple visits. It is truly rewarding to have such a strong recommendation from you for our services. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for continually choosing DrainWorks Plumbing!

    Reply created 1 Sep 2021
  • Review from Elisabeth Jocz
    Rating: 5 out of 5
    Review left on 1 Aug 2021

    Fawcet and pipe repairs

    Jim and Luke arrived right on time and worked most efficiently on my various jobs. They got a great deal of exercise as I live in a house with many stairs. It was a very wet day and one of the jobs was outside but they managed not to make a mess and they cleared up any debris. I am most grateful to them. Elisabeth

    Answer from pro:

    **Thanks Elisabeth** We are very grateful for your review and thank you for taking the time to share your DrainWorks Plumbing experience here for all to see. It is fulfilling to know that you were happy with our efforts and service; rain or shine, we’ve got you covered. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 3 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2021

    External faucet and pipe repair

    Diagnosis: external faucet removal and pipe repair. The plumber, Chris L., poor man I kept calling him Dave (sorry Chris), was very knowledgeable and so efficient and creative in his solution for our plumbing challenge. *Note - we had had a plumber from another large shop come out to make this repair, but the plumber just didn’t have the skills nor the know-how. Worse yet, we were still required to pay a significant fee for his failed attempt and lack of experience/knowledge. Then came Chris from DrainWorks, he assessed the problem and presented us with different solutions. It felt like a partnership, and he provided not only exceptional service but an education as a bonus – he explained the whole process and how we should manage the system going forward. DrainWorks may not be the least expensive service provider, but you are paying for its professional, knowledgeable, and reliable service providers. We will never go anywhere else. Thank you, Chris, and team DrainWorks

    Answer from pro:

    **Thanks Paula** It was such a pleasure to read your review and learn how happy you were with our services. It is rewarding to know that we could be of assistance and to have our efforts acknowledged by you. Thank you for your strong recommendation, we really appreciate it! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 28 Jul 2021
  • Review from Laura Robinson
    Rating: 5 out of 5
    Review left on 21 Jul 2021

    New toilet installations

    One of our toilets was leaking and I had a feeling I’d need a new one altogether. DrainWorks was flexible with appointment and timing and did agree I’d need a new toilet. I decided to replace both and they managed to get a second one delivered while they were on-site so I didn’t have to book a second appointment. They were friendly, professional and even took the time to clean the area. It was in pristine condition afterwards. Both toilets look great and work perfect. Highly recommend DrainWorks! Thank you!

    Answer from pro:

    **Thanks Laura** We appreciate your review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with our services and efforts to get your job completed in one visit. We truly value your high recommendation. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 22 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2021

    Honest

    I was told by a different plumber that one of my connections may soon fail and to replace it. I sent in a picture to drainworks and right away they contacted me. They explained the connection was fine and explained everything in clear terms, no work needed to be completed. A good, honest company. Thank you, Brenden.

    Answer from pro:

    **Thanks Brenden** We appreciate you sharing your experience. It is very rewarding to know that we could be of assistance and that you appreciated our honesty. We look forward to hearing from you should you require plumbing or drain repairs in the future.

    Reply created 30 Jun 2021
Get in touch