Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 20 Aug 2022

    Excellent Service!

    DrainWorks DrainWorks has completed a number of projects at my home (both inside and outside) over the years. Each time I was impressed with the quality of the work, communication regarding the work being completed (including price), cleanliness, and friendliness of the employees. So far we have not encountered a problem too big or too complicated for Chris and Armando! I highly recommend DrainWorks! Projects have included: sewer line replacement, bathroom and kitchen plumbing work/replacement, and waterline repair.

    Answer from pro:

    **Thanks** We are very grateful for your review and thank you for taking the time to share your experience here for all to see. It is very rewarding for us to learn how happy you have been with our plumbing service over the years. Having our efforts to go above and beyond recognized and acknowledged by you is truly fulfilling. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 23 Aug 2022
  • Review from Lisa Stevenson
    Rating: 5 out of 5
    Review left on 11 Aug 2022

    Kitchen Plumbing

    We have had the pleasure of using DrainWorks services a few times now. They are very detailed, knowledgeable and take pride in their work. Extremely happy with the outcome. Strongly recommend their services.

    Answer from pro:

    **Thanks Lisa** We are very grateful for your review and thank you for taking the time out of your schedule to share about your experiences. It is so rewarding to know that you are so extremely satisfied with the plumbing services we provide. We appreciate your strong recommendation and referral and we look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for always choosing DrainWorks Plumbing!

    Reply created 12 Aug 2022
  • Review from Customer of Drain Works Plumbing
    Rating: 0 out of 5
    Review left on 3 Aug 2022

    An expensive mistake

    Had a technician replace a part received from the manufacturer in my shower unit - technician couldn't make the temp range work properly so began to raise issues with the water heater which had never been a problem before. I ultimately signed off as it seemed there was nothing else that he could do. My mistake. Subsequently the temp range issue worsened and a rumbling in my pipes developed: but the company would only send out another technician to investigate at $179 plus hst per hour with no warranty or guarantees. They seem to be suggesting that the best way to deal with this is to replace the whole shower unit (at a much larger cost) - sight unseen. In circumstances where their work appears to be an issue I would expect at least some attempt to investigate / address it without further charge or at a reduced charge unless clearly warranted. Very disappointing experience.

    Answer from pro:

    Sandra. Sorry you feel this way. We believe strongly in being upfront and transparent. This is why it was fully disclosed verbally and in writing in advance of being hired that there were no guarantees or warranties that the installation of the parts you supplied would solve your issues and that there would be additional charges if requesting to continue investigating to avoid replacing the unit altogether. We had requested to speak to you on the phone about this but never heard from you. Please call our office to see how we can resolve your concerns.

    Reply created 4 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2022

    repair leakage of drain pipe from main floor kitchen to drain in basement

    Drain Works Plumbing gets a Homestar score of 94% and since 2006 has been awarded sixth-time Best of winner Toronto Plumber not without reason. You guys must be doing something right and outstanding. Thats why I contacted Drain Works Plumbing for my plumbing problem. We have a leakage in the drain pipe leading from the kitchen sink on the main floor to the basement drain. We were in a panic mode. Once Armando and Amir made their steps in my house, they were in full control and alleviated us of worries and fear that had plagued us for a week. They wasted no time in diagnosing the issue. The pipes were replaced on the same day. Armando took the time and with his expertise was able to reconnect the downpipe without hammering the concrete of my basement floor. That saved me a bundle. We were really impressed with their work quick, efficient, thorough and clean. We are 100% satisfied customers and will recommend anyone to Drain Works Plumbing for any plumbing work or issues. Thank you, Armando and thank you Amir.

    Answer from pro:

    **Thanks Danny and Mabel** It was an absolute pleasure to read your detailed review and learn how happy you were with our service from start to finish. It is rewarding to have our efforts acknowledged by you and to know that you were 100% satisfied. Thank you for sharing your experience and for any referrals you provide to us. We look forward to hearing from you should you require any plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 28 Jun 2022
  • Review from Michael M
    Rating: 5 out of 5
    Review left on 30 Apr 2022

    Old toilet disposal + new toilet installation for Condo

    I called DrainWorks because I wanted to replace the 1 toilet in my condo. Now after working with DrainWorks, I am a 100% satisfied customer. From JP on the client-service team to the product offering and the installer, Chris, everything was perfect! The best part was.. I had to do nothing! Chris removed and disposed of my old toilet and made sure the new one was working 100% perfectly.

    Answer from pro:

    **Thanks Michael** It was a pleasure reading your review to learn how happy you were with our services from start to finish. We thank you for taking the time out of your schedule to write this review and share your experience with us. We look forward to hearing from you should you require plumbing or drain services again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 2 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2022

    Pipe & faucet replacement

    Excellent service from DrainWorks, as always. Never a good feeling to need a plumber but always good to see Chris Leger at the door. He's a total professional, friendly and very reassuring to have around. Top-class work.

    Answer from pro:

    **Thanks Bill** We are very grateful for your review. Thank you for taking the time to share your experience with us. It is very rewarding to learn that you were so happy with our plumbing services. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 2 May 2022
  • Review from Martin Magloire
    Rating: 5 out of 5
    Review left on 26 Apr 2022

    Sump pump outlet pipe replacement

    We had efflorescence around some existing cracks in our basement that lead to our sump pump not actually discharging properly. The water was being evacuated, but then would just come right back in. Turned out they had buried the weeping tile that led to the sidewalk when the home was built. Got a few quotes, but Drain Works had the best combo of reviews and cost. A thank you to Jim who came out and scoped the weeping tile, it showed it had been crushed in multiple spots along the run. The water was pooling between our home and the neighbour, and then just going back through the weeping tile around the foundation and back to the sump pump. Vicious cycle. Jim ran new solid PVC above ground, and we haven't had an issue since! He was courteous, made quick work of it, and JP was great to deal with at the office. We'll see how it all holds up during next year's thaw, but I have little doubt all will be well. Thank you, Drain Works!

    Answer from pro:

    **Thanks Martin** We appreciate your review and thank you for taking the time to share your experience here in such detail. It is very rewarding to know that we could be of assistance and that you were happy with our services. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 26 Apr 2022
  • Review from Thomas Zoar
    Rating: 5 out of 5
    Review left on 22 Mar 2022

    Excellent Professional Service

    They were amazing from start to finish, very patient with my questions Great service, work, and pricing. Excellent service! I would totally recommend this company and will definitely call them again when needed... when you find a good plumbing company hang on to them!!

    Answer from pro:

    **Thanks Thomas** It was a pleasure to read your review and learn how happy you were with our service from start to finish. Thank you for taking the time to share your experience; we really do appreciate it. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 23 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2022

    Clogged kitchen drain

    I contacted DrainWorks Plumbing on Saturday 9am, spoke with Armando, and he was able to schedule a service technician to come to my home for 10:15am. The service technician, Jim, arrived on time and was thorough with expectations. Jim was quite knowledgeable and after two attempts of snaking the drain, he successfully unblocked/unclogged the problem. Aside from business, Jim is a cordial person.

    Answer from pro:

    **Thanks Mark** We really appreciate your review. Thank you so much for sharing your experience here for all to read. We are so happy to know that you were satisfied with our services and demeanor. It is very rewarding to know that we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 1 Feb 2022
  • Review from Mark K
    Rating: 5 out of 5
    Review left on 12 Jan 2022

    Great Service

    Once again I choose this service. When the master was installing the water filter there happened part that did not fit my mixer model, but the master found the necessary adapter and promptly installed it. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work. he gives a guarantee for all the work done. Recommend!

    Answer from pro:

    **Thanks Dave** We are very grateful for your review and your high recommendation for our master plumber services. It is rewarding to know that we could be of assistance and that you were happy with our work. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you have any future plumbing or drain issues.

    Reply created 12 Jan 2022
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