Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Gordon Marini
    Rating: 5 out of 5
    Review left on 6 Jun 2021

    Sewer Line Replacement

    Had a great experience with Lou from Drainworks! We had to replace the outside sewer line to the city main about 31ft, replace an old cast iron sewer line in our basement and move the floor drain 15ft into the laundry room. Lou listened to my concerns, provided options and a reasonable estimate for the work. Drainworks did a great job inside and outside and kept to the timelines provided. The crew were a great bunch of guys that were respectful, very clean, knowledgeable and worked hard to get the job done. Very pleased with the work and would definitely hire them again and recommend them to anyone looking to get any plumbing related work done.

    Answer from pro:

    **Thanks Gordon** It was an absolute pleasure reading your review to learn how happy you were with the services we provided. Thank you so much for sharing your experience here and for the high vote of confidence in the DrainWorks Plumbing team. It is very rewarding to know that we could be of assistance and that you appreciated our efforts. We look forward to hearing from you should you require plumbing or drain repairs again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 7 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2021

    Refrigerator Fix

    We purchased a new refrigerator and when we were re-installing the water filtration pipe a bolt snapped. I immediately paniced and called Drain Works. They were friendly, reassuring and effecient. They sent a plumber over that day within a half hour. The job was completed with out issue.

    Answer from pro:

    **Thanks Jennifer** We are truly grateful for your review. Thank you so much for taking the time to share your experience with us. It is very rewarding to know that you were happy with our services from start to finish. Thank you for choosing DrainWorks Plumbing. We look forward to hearing from you should you require any plumbing or drain related assistance again in the future.

    Reply created 20 May 2021
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 16 Mar 2021

    Root Removal

    DrainWorks provides excellent service. We have used them since 2003 for all plumbing / drain issues and would not consider using any other company. Their technicians are very knowledgeable, efficient and friendly.

    Answer from pro:

    **Thanks** We very much appreciate your review and thank you for sharing your feedback. It is an honor to know that since 2003 DrainWorks Plumbing has been your go to plumbing and drain service providers! So glad to have you as a client. As always we are here for you should you require our assistance again. Thanks for choosing DrainWorks Plumbing.

    Reply created 16 Mar 2021
  • Review from Rami
    Rating: 5 out of 5
    Review left on 8 Mar 2021

    Identified and repaired source of leak

    We'd suspected that there was a water leak somewhere in our ceiling as we were noticing cracks in the shape of water channels slowly growing over time. DrainWorks opened up the ceiling and immediately found that the toilet on the floor above was leaking every time it was flushed. They explained the problem clearly and replaced the broken flange and toilet quickly. Very professional.

    Answer from pro:

    **Thanks R.K** We are very grateful for your review and thank you for sharing your experience. It is rewarding to know that we could be of assistance with your ceiling leak plumbing problem and that you were happy with the toilet flange repair services provided. Thank you so much for your referral. We look forward to hearing from you should you require any plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 8 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2021

    Reliable, professional and easy to work with

    I called Drainworks after a blocked drain in my basement flooded my laundry room. Armando & Lou came the next day to assess the problem and recommend next steps. One of the things I like about Drainworks is their “show & tell”: showing the customer on a monitor what the drain camera is seeing so it’s easier to discuss options. My solution required the clearing of pipe blockages inside and outside my house and having the City of Toronto come by to clear the pipes on their side of my property. Frankly the fix was more complex than I’d imagined. But I am convinced that it was the right solution. At no time did I feel "upsold" or pressured into choosing the priciest solution. They were very candid & knowledgeable, answering my questions in a clear, no-jargon manner. The work was done very proficiently and I will not hesitate to call Drainworks the next time I need drain or plumbing work.

    Answer from pro:

    **Thanks Michael** It was a pleasure reading your review and learning that you were so happy with our service from start to finish. Thank you so much for acknowledging our efforts and for your high recommendation. So glad we could be of assistance. As always we are here for you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 2 Feb 2021
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 26 Jan 2021

    Kitchen plumbing upgrade

    We had used drain works in the past and were very happy with their pricing and excellent work. We renovated our kitchen and had to move the plumping as the home was built in the sixties . We called drain works again based on previous experience. Unfortunately for us there were other issued discovered. We needed to replace a good dealt of our sewer line in the house. Drain works provide us a fair quote for all the work required. They arrived on the schedule date and time completed the work as stated and cleaned up leaving nothing behind. Jim completed the kitchen rough in, cabinets were installed and the next day Jim was there to complete the kitchen hookup. Drain works provides excellent service, fair prices and professional people who pride themselves on the work they do. We have used them for four different issue and were very pleased with their work. I would recommend them to anyone, you would no be disappointed I would like to thank both Jim and Armando for their excellent work. Thank you

    Answer from pro:

    **Thanks** We are very grateful for your review and thank you for sharing your experiences here for all to see. It is rewarding to know that you have on multiple occasions been happy with the service we have provided. Thank you for your high recommendation; it is very much appreciated. As always, should you require plumbing or drain service again in the future, we are here for you. Thanks for choosing DrainWorks Plumbing.

    Reply created 27 Jan 2021
  • Review from nunoandvivian
    Rating: 5 out of 5
    Review left on 4 Jan 2021

    Replacing sewage line outdoors

    Knowledgeable, friendly, patient - they took the time to respond to our questions and walked us through different options and scenarios - and most importantly, super responsive and fast. We had a nightmare sewage backup and Drain Works coordinated everything lightning quick and our front yard and steps were returned back to normal in less than two days. Definitely recommend and will be calling them in when we get to renovating our basement kitchen and bath.

    Answer from pro:

    **Thanks Nuno & Vivian** It was an absolute pleasure reading your review to learn how happy you were with the services provided. Thank you for taking the time to share your experience with us. It is very rewarding to know that we could be of assistance in a quick manner and to have such a high recommendation from you. We look forward to hearing from when you are ready to tackle the basement kitchen and bathroom. Thanks for choosing DrainWorks Plumbing!

    Reply created 6 Jan 2021
  • Review from A. S.
    Rating: 5 out of 5
    Review left on 3 Jan 2021

    Kitchen Drain Unclogged

    A big thank you to Drain Works for unclogging my kitchen sink. I was thrilled to get same day service and my clog was fixed within an hour. I've had nothing but great quality and professional service on the occasions when I have called Drain Works. The servicemen have always been knowledgeable, thorough and helpful. I wouldn't hesitate to recommend Drain Works and will definitely call them again if needed.

    Answer from pro:

    **Thanks A. S.** We are very grateful for your review and thank you for taking the time to share your experience here for all to see. Thank you so much for your high recommendation. It is rewarding for us to learn how happy you were with our services and to know that you continually choose DrainWorks Plumbing for any plumbing or drain service needs. Thanks for choosing DrainWorks!

    Reply created 6 Jan 2021
  • Review from Daryl McCabe
    Rating: 5 out of 5
    Review left on 29 Dec 2020

    Kitchen and bathroom sink drains backed up.

    The kitchen and bathroom sink were not draining. Called Drain Works and they showed up within the time they specified. Matt explained as he was going along. The job was completed thoroughly and tested. I would recommend Drain works. Thanks Matt, Daryl

    Answer from pro:

    **Thanks Daryl** We appreciate your review and thank you so much for taking the time to share your experience here for all to see. It is gratifying for us to learn that you were happy with the service Matt provided. As always, we are here for you should you require plumbing or drain assistance again in the future. Thank you for your recommendation and for choosing DrainWorks Plumbing!

    Reply created 30 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2020

    Kitchen sink drain

    My kitchen sink drain was plugged up. Mathew came and cleaned up our drains in just over an hour. It was a pleasure having him do this job for us. He was informative and efficient! Five stars all the way!

    Answer from pro:

    **Thanks Jackie** We are extremely grateful for your review and thank you greatly for sharing your experience with us. It is so fulfilling for us to learn how happy you were with the informative and efficient service Mathew provided. Thank you for your high recommendation and for choosing DrainWorks Plumbing!

    Reply created 15 Dec 2020
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